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公开(公告)号：US20090276283A1
公开(公告)日：2009-11-05
申请号：US12434951
申请日：2009-05-04
申请人： Mark Sunday , Ken Wells , Mitchell Kreaden , Anthony Deighton , Dougal Brindley
发明人： Mark Sunday , Ken Wells , Mitchell Kreaden , Anthony Deighton , Dougal Brindley
CPC分类号： G06Q10/063114 , G06Q10/06 , G06Q10/063112 , G06Q50/182 , H04M3/5191
摘要： A facility for screening service requests for requesting assistance is described. The facility receives from a user a service request that requests assistance with solving a problem associated with a system accessible to the user and includes information related to the system. The facility searches a collection of system status information for at least one entry that corresponds with the received information related to the system. Where a corresponding entry is found, the facility provides to the user an indication of the correspondence and an opportunity to cancel the service request.
摘要翻译： 描述了用于筛选请求帮助的服务请求的设施。 该设施从用户接收请求协助以解决与用户可访问的系统相关联的问题的服务请求，并且包括与系统相关的信息。 该设施搜索与系统相关的所接收的信息相对应的至少一个条目的系统状态信息的集合。 在找到相应条目的情况下，该设施向用户提供对应的指示和取消服务请求的机会。
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公开(公告)号：US07529680B2
公开(公告)日：2009-05-05
申请号：US10112467
申请日：2002-03-29
申请人： Mark Sunday , Ken Wells , Mitchell Kreaden , Anthony Deighton , Dougal Brindley
发明人： Mark Sunday , Ken Wells , Mitchell Kreaden , Anthony Deighton , Dougal Brindley
CPC分类号： G06Q10/063114 , G06Q10/06 , G06Q10/063112 , G06Q50/182 , H04M3/5191
摘要： A facility for screening service requests for requesting assistance is described. The facility receives from a user a service request that requests assistance with solving a problem associated with a system accessible to the user and includes information related to the system. The facility searches a collection of system status information for at least one entry that corresponds with the received information related to the system. Where a corresponding entry is found, the facility provides to the user an indication of the correspondence and an opportunity to cancel the service request.
摘要翻译： 描述了用于筛选请求帮助的服务请求的设施。 该设施从用户接收请求协助以解决与用户可访问的系统相关联的问题的服务请求，并且包括与系统相关的信息。 该设施搜索与系统相关的所接收的信息相对应的至少一个条目的系统状态信息的集合。 在找到相应条目的情况下，该设施向用户提供对应的指示和取消服务请求的机会。
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公开(公告)号：US20070208698A1
公开(公告)日：2007-09-06
申请号：US10165567
申请日：2002-06-07
申请人： Dougal Brindley , Anthony Deighton , Ken Wells , Mitchell Kreaden , Mark Sunday
发明人： Dougal Brindley , Anthony Deighton , Ken Wells , Mitchell Kreaden , Mark Sunday
IPC分类号： G06F17/30
CPC分类号： G06Q10/06 , G06F16/24549 , G06F16/24556
摘要： A facility for screening service requests for requesting assistance is described. The facility receives a service request requesting assistance with solving a problem associated with an asset accessible to a user. Upon request by the user, the facility searches a collection of pending service requests for a potential duplicate service request that is likely to identify the same problem as the received service request. When the system identifies a potential duplicate service request, the system notifies the user of the potential duplicate service request, giving the user an opportunity to address the duplicate service request at the same time that the user addresses the received service request.
摘要翻译： 描述了用于筛选请求帮助的服务请求的设施。 该设施接收到请求帮助的服务请求，以解决与用户可访问的资产相关联的问题。 根据用户的请求，设施搜索可能识别与接收到的服务请求相同的问题的潜在重复服务请求的未决服务请求的集合。 当系统识别潜在的重复服务请求时，系统通知用户潜在的重复服务请求，给予用户在用户解决所接收到的服务请求的同时给予重复服务请求的机会。
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公开(公告)号：US20070203712A1
公开(公告)日：2007-08-30
申请号：US10112467
申请日：2002-03-29
申请人： Mark Sunday , Ken Wells , Mitchell Kreaden , Anthony Deighton , Dougal Brindley
发明人： Mark Sunday , Ken Wells , Mitchell Kreaden , Anthony Deighton , Dougal Brindley
CPC分类号： G06Q10/063114 , G06Q10/06 , G06Q10/063112 , G06Q50/182 , H04M3/5191
摘要： A facility for screening service requests for requesting assistance is described. The facility receives from a user a service request that requests assistance with solving a problem associated with a system accessible to the user and includes information related to the system. The facility searches a collection of system status information for at least one entry that corresponds with the received information related to the system. Where a corresponding entry is found, the facility provides to the user an indication of the correspondence and an opportunity to cancel the service request.
摘要翻译： 描述了用于筛选请求帮助的服务请求的设施。 该设施从用户接收请求协助以解决与用户可访问的系统相关联的问题的服务请求，并且包括与系统相关的信息。 该设施搜索与系统相关的所接收的信息相对应的至少一个入口的系统状态信息的集合。 在找到相应条目的情况下，该设施向用户提供对应的指示和取消服务请求的机会。
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公开(公告)号：US08321232B2
公开(公告)日：2012-11-27
申请号：US12434951
申请日：2009-05-04
申请人： Mark Sunday , Ken Wells , Mitchell Kreaden , Anthony Deighton , Dougal Brindley
发明人： Mark Sunday , Ken Wells , Mitchell Kreaden , Anthony Deighton , Dougal Brindley
CPC分类号： G06Q10/063114 , G06Q10/06 , G06Q10/063112 , G06Q50/182 , H04M3/5191
摘要： A facility for screening service requests for requesting assistance is described. The facility receives from a user a service request that requests assistance with solving a problem associated with a system accessible to the user and includes information related to the system. The facility searches a collection of system status information for at least one entry that corresponds with the received information related to the system. Where a corresponding entry is found, the facility provides to the user an indication of the correspondence and an opportunity to cancel the service request.
摘要翻译： 描述了用于筛选请求帮助的服务请求的设施。 该设施从用户接收请求协助以解决与用户可访问的系统相关联的问题的服务请求，并且包括与系统相关的信息。 该设施搜索与系统相关的所接收的信息相对应的至少一个条目的系统状态信息的集合。 在找到相应条目的情况下，该设施向用户提供对应的指示和取消服务请求的机会。
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