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公开(公告)号：US20110145001A1
公开(公告)日：2011-06-16
申请号：US12634981
申请日：2009-12-10
IPC分类号： G10L21/00
CPC分类号： G06F17/30761 , G06F17/00 , G10L15/083 , G10L25/48 , G10L25/78 , G10L25/87 , G10L25/90
摘要： A data stream is filtered to produce a filtered data stream. The data stream is analyzed based on an acoustic parameter to determine whether a predetermined condition is satisfied. At least one extraneous portion of the data stream, in which the predetermined condition is satisfied, is determined. Thereafter, the at least one extraneous portion is deleted from the data stream to produce the filtered data stream.
摘要翻译： 数据流被过滤以产生经过滤的数据流。 基于声学参数来分析数据流，以确定是否满足预定条件。 确定满足预定条件的数据流的至少一个外部部分。 此后，从数据流中删除至少一个外部部分以产生经滤波的数据流。
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公开(公告)号：US08756065B2
公开(公告)日：2014-06-17
申请号：US12343981
申请日：2008-12-24
CPC分类号： G06F17/2715 , G10L15/26 , G10L17/00
摘要： A method of correlating received communication data with operational communication characteristics is provided. The method includes receiving audible input from a source in a communication over a communications network, recording the received audible input, and transcribing the recorded audible input into a transcript. The method further includes outputting the transcript, specifying features of the transcript to be analyzed, specifying and recording operational communication characteristics particular to the communication, analyzing the transcript for the specified features to identify patterns associated with the audible input, computing statistical correlations of the identified patterns with the operational communication characteristics, and outputting results of the computed statistical correlations on a user interface.
摘要翻译： 提供了一种使接收到的通信数据与操作通信特性相关的方法。 该方法包括通过通信网络在通信中接收来自源的可听输入，记录所接收的可听输入，以及将记录的可听输入转录成抄本。 该方法还包括输出抄本，指定要分析的抄本的特征，指定和记录特定于通信的操作通信特征，分析指定特征的抄本以识别与可听见输入相关联的模式，计算所识别的 具有操作通信特性的模式，并且在用户界面上输出所计算的统计相关性的结果。
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公开(公告)号：US08412527B2
公开(公告)日：2013-04-02
申请号：US12490631
申请日：2009-06-24
IPC分类号： G10L15/18
CPC分类号： G10L25/63 , G06F17/2881 , G06Q10/06395 , G10L15/04 , G10L15/18 , G10L15/1822 , G10L15/26 , G10L15/265
摘要： A method of detecting pre-determined phrases to determine compliance quality is provided. The method includes determining whether at least one of an event or a precursor event has occurred based on a comparison between pre-determined phrases and a communication between a sender and a recipient in a communications network, and rating the recipient based on the presence of the pre-determined phrases associated with the event or the presence of the pre-determined phrases associated with the precursor event in the communication.
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公开(公告)号：US20100332286A1
公开(公告)日：2010-12-30
申请号：US12490662
申请日：2009-06-24
CPC分类号： G06Q30/0203 , G06Q10/10 , G06Q30/0245
摘要： Predicting a score related to a communication sent by a sender over a communications network to a first agent servicing the communication includes obtaining a regression result for an objective function by encoding features extracted from the communication. The encoded features are applied to a regression model for the objective function. The regression result is output to a network component in the communications network. The regression model is determined prior to or concurrently with receiving the communication from the sender.
摘要翻译： 预测与发送方通过通信网络发送的通信相关的评分与服务于通信的第一代理包括通过对从通信提取的特征进行编码来获得目标函数的回归结果。 编码的特征被应用于目标函数的回归模型。 回归结果输出到通信网络中的网络组件。 在从发送者接收通信之前或同时确定回归模型。
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公开(公告)号：US20100332227A1
公开(公告)日：2010-12-30
申请号：US12490631
申请日：2009-06-24
IPC分类号： G10L15/08
CPC分类号： G10L25/63 , G06F17/2881 , G06Q10/06395 , G10L15/04 , G10L15/18 , G10L15/1822 , G10L15/26 , G10L15/265
摘要： A method of detecting pre-determined phrases to determine compliance quality is provided. The method includes determining whether at least one of an event or a precursor event has occurred based on a comparison between pre-determined phrases and a communication between a sender and a recipient in a communications network, and rating the recipient based on the presence of the pre-determined phrases associated with the event or the presence of the pre-determined phrases associated with the precursor event in the communication.
摘要翻译： 提供了检测预定短语以确定顺应性质量的方法。 该方法包括基于预定短语与通信网络中的发送者和接收者之间的通信之间的比较来确定事件或前兆事件中的至少一个是否已经发生，并且基于存在 与事件相关联的预定短语或与通信中的前体事件相关联的预定短语的存在。
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公开(公告)号：US08457771B2
公开(公告)日：2013-06-04
申请号：US12634981
申请日：2009-12-10
CPC分类号： G06F17/30761 , G06F17/00 , G10L15/083 , G10L25/48 , G10L25/78 , G10L25/87 , G10L25/90
摘要： A data stream is filtered to produce a filtered data stream. The data stream is analyzed based on an acoustic parameter to determine whether a predetermined condition is satisfied. At least one extraneous portion of the data stream, in which the predetermined condition is satisfied, is determined. Thereafter, the at least one extraneous portion is deleted from the data stream to produce the filtered data stream.
摘要翻译： 数据流被过滤以产生经过滤的数据流。 基于声学参数来分析数据流，以确定是否满足预定条件。 确定满足预定条件的数据流的至少一个外部部分。 此后，从数据流中删除至少一个外部部分以产生经滤波的数据流。
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公开(公告)号：US20100161315A1
公开(公告)日：2010-06-24
申请号：US12343981
申请日：2008-12-24
CPC分类号： G06F17/2715 , G10L15/26 , G10L17/00
摘要： A method of correlating received communication data with operational communication characteristics is provided. The method includes receiving audible input from a source in a communication over a communications network, recording the received audible input, and transcribing the recorded audible input into a transcript. The method further includes outputting the transcript, specifying features of the transcript to be analyzed, specifying and recording operational communication characteristics particular to the communication, analyzing the transcript for the specified features to identify patterns associated with the audible input, computing statistical correlations of the identified patterns with the operational communication characteristics, and outputting results of the computed statistical correlations on a user interface.
摘要翻译： 提供了一种使接收到的通信数据与操作通信特性相关的方法。 该方法包括通过通信网络在通信中接收来自源的可听输入，记录所接收的可听输入，以及将记录的可听输入转录成抄本。 该方法还包括输出抄本，指定要分析的抄本的特征，指定和记录特定于通信的操作通信特征，分析指定特征的抄本以识别与可听见输入相关联的模式，计算所识别的 具有操作通信特性的模式，并且在用户界面上输出所计算的统计相关性的结果。
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