公开(公告)号：US20100082379A1

公开(公告)日：2010-04-01

申请号：US12241989

申请日：2008-09-30

申请人： Allen V.C. Chan ,  Phil S. Coulthard ,  Hans-Arno Jacobsen ,  Helena Litani ,  Vinod Muthusamy ,  Julie F. Waterhouse

发明人： Allen V.C. Chan ,  Phil S. Coulthard ,  Hans-Arno Jacobsen ,  Helena Litani ,  Vinod Muthusamy ,  Julie F. Waterhouse

IPC分类号： G06Q10/00

CPC分类号： H04L41/5003 ,  G06Q10/0639 ,  G06Q10/10 ,  H04L41/0213 ,  H04L43/12

摘要： Methods, systems and computer program products for inferential business process monitoring. Exemplary embodiments include an inferential business process monitoring method, including deriving an optimal set of key performance indicators from a service level agreement specification, determining metrics to compute the key performance indicators from the service level agreement specification, assigning and configuring monitoring agents to retrieve the metrics to obtain the key performance indicators, deploying the monitoring agents and delivering key performance indicator metrics observed by the monitoring agents.

摘要翻译： 方法，系统和计算机程序产品用于推理业务流程监控。 示例性实施例包括推理业务过程监控方法，包括从服务级别协议规范导出关键性能指标的最佳集合，确定从服务级别协议规范计算关键性能指标的度量，分配和配置监控代理以检索度量 获取关键绩效指标，部署监控代理人并提供监控代理观察到的关键绩效指标指标。