Method and system for handling operator calls in a communication network
    2.
    发明授权
    Method and system for handling operator calls in a communication network 失效
    在通信网络中处理操作员呼叫的方法和系统

    公开(公告)号:US06760426B2

    公开(公告)日:2004-07-06

    申请号:US09755455

    申请日:2001-01-05

    IPC分类号: H04M3523

    摘要: A method and system for handling a call in a communications network that requires operator assistance. The system comprises a service control point, an operator server and a context server. The operator server dynamically selects an optimal operator center from a plurality of available operator centers for the call based on context information. The operator server then provides information on the selected operator center to the service control point, which generates call handling information for the call that causes the communications network to route the call to the selected one of the operator centers. The context server manages the context information for the call.

    摘要翻译: 一种用于处理需要操作者辅助的通信网络中的呼叫的方法和系统。 该系统包括服务控制点,运营商服务器和上下文服务器。 运营商服务器根据上下文信息从呼叫的多个可用运营商中心动态地选择最优运营商中心。 然后,运营商服务器将所选择的运营商中心的信息提供给业务控制点,该业务控制点生成呼叫的呼叫处理信息,该呼叫使通信网络将呼叫路由到所选择的一个运营商中心。 上下文服务器管理呼叫的上下文信息。

    Method and system for handling calls in a communication network
    3.
    发明授权
    Method and system for handling calls in a communication network 有权
    在通信网络中处理呼叫的方法和系统

    公开(公告)号:US07062030B1

    公开(公告)日:2006-06-13

    申请号:US10835040

    申请日:2004-04-29

    IPC分类号: H04M3/523 H04M7/00

    摘要: A service control system processes call information to transfer first context information to a context server and to transfer the first call information to a destination server. The destination server processes the call information to transfer second context information for the call to the context server and to transfer destination information indicating a call destination to the service control system. The service control system processes the destination information to transfer routing information for the call to a communication network. The communication network processes the routing information to route the call to the call destination indicated by the destination information. The call destination processes the call to transfer third context information for the call to the context server. Billing information is generated the call based on the first context information, the second context information, and the third context information in the context server.

    摘要翻译: 服务控制系统处理呼叫信息以将第一上下文信息传送到上下文服务器并将第一呼叫信息传送到目的地服务器。 目的地服务器处理呼叫信息以将呼叫的第二上下文信息传送到上下文服务器,并将指示呼叫目的地的目的地信息传送到服务控制系统。 服务控制系统处理目的地信息以将呼叫的路由信息​​传送到通信网络。 通信网络处理路由信息以将呼叫路由到由目的地信息指示的呼叫目的地。 呼叫目的地处理呼叫以传送第三上下文信息用于呼叫到上下文服务器。 基于上下文服务器中的第一上下文信息,第二上下文信息和第三上下文信息生成计费信息。

    Method and system for handling calls in a communication network
    4.
    发明授权
    Method and system for handling calls in a communication network 有权
    在通信网络中处理呼叫的方法和系统

    公开(公告)号:US07239691B2

    公开(公告)日:2007-07-03

    申请号:US11401142

    申请日:2006-04-10

    IPC分类号: H04M3/523 H04M7/00

    摘要: A call processing system receives a call request, and in response, generates a call identification, establishes context information, and transfers the call identification and the context information. A context server receives the call identification and the context information, and in response, stores the context information in association with the call identification. A communication path is established for the call between the caller and a call destination, and the call destination receives the call identification. The context server receives a context request from the call destination indicating the call identification and an information template, locates the context information using the call identification, selects a set of the context information based on the information template, and transfers the selected set of the context information to the call destination. The call destination handles the call based on the selected set of the context information.

    摘要翻译: 呼叫处理系统接收呼叫请求,作为响应,生成呼叫标识,建立上下文信息,并传送呼叫标识和上下文信息。 上下文服务器接收呼叫标识和上下文信息,并且作为响应,存储与呼叫标识相关联的上下文信息。 为呼叫者和呼叫目的地之间的呼叫建立通信路径,呼叫目的地接收呼叫标识。 上下文服务器从呼叫目的地接收表示呼叫标识和信息模板的上下文请求,使用呼叫标识定位上下文信息,基于信息模板选择一组上下文信息,并将所选择的上下文集合 信息到呼叫目的地。 呼叫目的地基于所选择的上下文信息集来处理呼叫。