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1.发明授权Method and an apparatus for providing cross product automated user assistance in the planning, configuration, and management of information systems 有权在信息系统的规划，配置和管理中提供跨产品自动化用户协助的方法和装置公开(公告)号：US06513045B1
公开(公告)日：2003-01-28
申请号：US09442436
申请日：1999-11-17
IPC分类号： G06F1700
CPC分类号： G06F8/60 , Y10S707/99945 , Y10S707/99948
摘要： User Assistants are software programs that prompt the customer for information about user's current system by examining system files and other sources of data; store information about the user in a repository for later retrieval or for access by other assistants; present customized instructions to the user on actions to take to complete planning, configuration, and management tasks; perform actions on behalf of the user (e.g., run programs, send e-mail requests, ship order forms) and track the user's progress through planning, configuration, and management tasks. The present invention provides customized output to support the implementation of a User Assistant. This output may be documentation, instructional steps, programs, or parameter files. This output is produced by combining product data, user input, and product rules. The current invention allows for cross-product dependencies to be included in the product rules and, thus, embodied in the customized procedures.
摘要翻译： 用户助理是通过检查系统文件和其他数据源来提示客户有关用户当前系统的信息的软件程序; 将有关用户的信息存储在存储库中以供稍后检索或由其他助理访问; 向用户介绍为完成规划，配置和管理任务而采取的行动的自定义指令; 代表用户执行操作（例如运行程序，发送电子邮件请求，发货订单），并通过规划，配置和管理任务跟踪用户的进度。 本发明提供定制输出以支持用户助理的实现。 此输出可能是文档，教学步骤，程序或参数文件。 该输出通过组合产品数据，用户输入和产品规则来生成。 本发明允许跨产品依赖性被包括在产品规则中，并且因此体现在定制过程中。
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2.发明授权Method for providing automated user assistance customized output in the planning, configuration, and management of information systems 有权在信息系统的规划，配置和管理中提供自动化用户帮助定制输出的方法公开(公告)号：US06539372B1
公开(公告)日：2003-03-25
申请号：US09442361
申请日：1999-11-17
IPC分类号： G06F1730
CPC分类号： G06Q10/10 , Y10S707/99932 , Y10S707/99933 , Y10S707/99934
摘要： User Assistants are software programs that prompt the customer for information about user's current system by examining system files and other sources of data; store information about the user in a repository for later retrieval or for access by other assistants; present customized instructions to the user on actions to take to complete planning, configuration, and management tasks; perform actions on behalf of the user (e.g., run programs, send e-mail requests, ship order forms) and track the user's progress through planning, configuration, and management tasks. The present invention provides customized output to support the implementation of a User Assistant. This output may be documentation, instructional steps, programs, or parameter files. This output is produced by combining product data, user input, and product rules.
摘要翻译： 用户助理是通过检查系统文件和其他数据源来提示客户有关用户当前系统的信息的软件程序; 将有关用户的信息存储在存储库中以供稍后检索或由其他助理访问; 向用户介绍为完成规划，配置和管理任务而采取的行动的自定义指令; 代表用户执行操作（例如运行程序，发送电子邮件请求，发货订单），并通过规划，配置和管理任务跟踪用户的进度。 本发明提供定制输出以支持用户助理的实现。 此输出可能是文档，教学步骤，程序或参数文件。 该输出通过组合产品数据，用户输入和产品规则来生成。
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