Handling Communication Messages Based on Urgency

    公开(公告)号:US20190182196A1

    公开(公告)日:2019-06-13

    申请号:US15840100

    申请日:2017-12-13

    IPC分类号: H04L12/58

    摘要: A method, system and product for handling communication messages based on urgency. A communication message which was transmitted to a user is obtained. The communication message associated with a multiplicity of attributes. Based on activities of the user when handling previously received communication messages, and based on a current context of the user, an urgency score is determined. The determination comprises estimating a function of a time duration until the user is expected to perform a first action in response to receiving the communication message. A user interface of a communication system is displayed to the user. The display is affected by the urgency score.

    Event-Based Scoring of Communication Messages

    公开(公告)号:US20190182195A1

    公开(公告)日:2019-06-13

    申请号:US15840415

    申请日:2017-12-13

    IPC分类号: H04L12/58

    摘要: A system, method and product for event-based scoring of communication messages. An external event is obtained. The external event is external to a communication system through which a user received a plurality of communication messages. In response to the external event, scores to the plurality of communication messages are computed, wherein each score is computed based on a relevancy measurement of a respective communication message to the external event. A display of the communication system is provided, wherein the display is affected by the computed scores.

    DIGITAL MESSAGING PRIORITIZATION WITHIN AN ORGANIZATION

    公开(公告)号:US20190199672A1

    公开(公告)日:2019-06-27

    申请号:US15850688

    申请日:2017-12-21

    IPC分类号: H04L12/58

    CPC分类号: H04L51/26 H04L51/20 H04L51/22

    摘要: A method, apparatus and computer program product, the method comprising: receiving a communication message transmitted to a user associated with an organization; obtaining a user score for the communication message; applying one or more rules from a set of rules to the communication message to obtain an organization score for the communication message, wherein the rules reflect prioritization provided by the organization; and displaying to the user a set of communication messages in an order, wherein the communication messages comprise the communication message, and wherein the order is affected by the organization score of the communication message, thereby overriding an order determined in accordance with the user score.

    E-mail enhancement based on user-behavior

    公开(公告)号:US09282073B1

    公开(公告)日:2016-03-08

    申请号:US14866929

    申请日:2015-09-26

    IPC分类号: G06F15/16 H04L12/58

    CPC分类号: H04L51/02 H04L51/26

    摘要: A computer-implemented method, a computer program product and a computerized apparatus, the method comprising: receiving a communication message transmitted to a user and at least one other recipient; providing to the user a display of a set of communication messages comprising the communication message; after said providing, receiving information of actions related to the communication message performed by the at least one other recipient of the communication message; scoring the communication message based on the actions to obtain a priority; and modifying the display based on the priority, whereby the display is modified dynamically upon an additional action of the at least one of the other recipients of the communication message.

    VOCAL REPRESENTATION OF COMMUNICATION MESSAGES

    公开(公告)号:US20190206385A1

    公开(公告)日:2019-07-04

    申请号:US15858420

    申请日:2017-12-29

    IPC分类号: G10L13/08 H04L12/58 G06F17/27

    摘要: A computer-implemented method, a computer program product and a computerized apparatus, the method comprising: receiving a communication message transmitted to a user; automatically generating a summary of at least a part of the communication message, the summary comprising: a sender, an object description, comprising a collection of terms describing a group of communication messages including the at least part of the communication message, and content including a summarization of the at least part of the communication message, wherein the content relates to the object; and generating an audio signal based on the summary, the audio signal adapted to be played to a user, whereby providing a summarized vocal description of the at least part of the communication message.

    AD-HOC VIRTUAL ORGANIZATION COMMUNICATION PLATFORM

    公开(公告)号:US20190199671A1

    公开(公告)日:2019-06-27

    申请号:US15855558

    申请日:2017-12-27

    IPC分类号: H04L12/58

    摘要: A communication platform for ad-hoc virtual organization. An ad-hoc virtual organization that comprises a plurality of users, at least two of which utilize different and unaffiliated message servers for handling their communication messages, is determined. Communication messages of the plurality of users are obtained, wherein the communication messages comprise all communication messages determined to be related to the ad-hoc virtual organization. The communication messages are processed to determine aggregated data. At least a portion of the aggregated data is transmitted to a client of the user, whereby the client is enabled to utilize the aggregated data to improve user experience of the user using information obtained from other users.

    E-mail enhancement based on user-behavior
    7.
    发明授权
    E-mail enhancement based on user-behavior 有权
    基于用户行为的电子邮件增强

    公开(公告)号:US09503399B1

    公开(公告)日:2016-11-22

    申请号:US15013163

    申请日:2016-02-02

    IPC分类号: G06F15/16 H04L12/58

    CPC分类号: H04L51/02 H04L51/26

    摘要: A computer-implemented method, a computer program product and a computerized apparatus, the method comprising: receiving a communication message transmitted to a user and at least one other recipient; providing to the user a display of a set of communication messages comprising the communication message; after said providing, receiving information of actions related to the communication message performed by the at least one other recipient of the communication message; scoring the communication message based on the actions to obtain a priority; and modifying the display based on the priority, whereby the display is modified dynamically upon an additional action of the at least one of the other recipients of the communication message.

    摘要翻译: 一种计算机实现的方法,计算机程序产品和计算机化设备,所述方法包括:接收发送给用户和至少一个其他接收者的通信消息; 向用户提供包括通信消息的一组通信消息的显示; 在所述提供之后,接收由所述通信消息的至少一个其他接收者执行的与所述通信消息相关的动作的信息; 基于获取优先权的动作对通信消息进行评分; 以及基于所述优先级修改所述显示器,由此在所述通信消息的所述至少一个所述其他接收者的附加动作之后动态地修改所述显示。