公开(公告)号：US20070064915A1

公开(公告)日：2007-03-22

申请号：US11226526

申请日：2005-09-13

Applicant: James Moore ,  Louis Provenzano

Inventor： James Moore ,  Louis Provenzano

IPC: H04M3/00 ,  H04M5/00

CPC classification number: H04M3/56 ,  H04M2203/2061 ,  H04M2203/5009

Abstract: A method and system of providing language interpretation for a merchant are disclosed. An incoming telephone call from a customer speaking a first language is received at a language interpretation service. The customer is greeted in the first language by an interpreter associated with a language interpretation provider. The interpreter telephonically engages a first agent representing the merchant, wherein the first agent speaks a second language and the interpreter translates a conversation between the customer and the first agent. Once the translation is completed, the first agent is disconnected from the call. Next, if the customer elects to be connected to a business partner of the merchant, the interpreter telephonically engages a second agent representing the business partner. The second agent speaks the second language and the interpreter translates a conversation between the customer and the second agent.

Abstract translation: 公开了一种为商人提供语言解释的方法和系统。 在语言解读服务处接收来自说出第一语言的客户的来电电话。 用语言解释服务提供者与口译员接触的是第一语言的客户。 解释器电话地接合代表商家的第一代理，其中第一代理人说第二语言，并且解释器翻译客户和第一代理之间的会话。 翻译完成后，第一个代理将与呼叫断开连接。 接下来，如果客户选择连接到商家的商业合作伙伴，则口译员通过电话方式接合代表商业伙伴的第二代理。 第二代理人讲第二语言，口译翻译客户与第二代理人之间的对话。

公开(公告)号：US07792276B2

公开(公告)日：2010-09-07

申请号：US11226526

申请日：2005-09-13

Applicant: James L. Moore, Jr. ,  Louis Provenzano

Inventor： James L. Moore, Jr. ,  Louis Provenzano

IPC: H04M3/00

CPC classification number: H04M3/56 ,  H04M2203/2061 ,  H04M2203/5009

Abstract: A method and system of providing language interpretation for a merchant are disclosed. An incoming telephone call from a customer speaking a first language is received at a language interpretation service. The customer is greeted in the first language by an interpreter associated with a language interpretation provider. The interpreter telephonically engages a first agent representing the merchant, wherein the first agent speaks a second language and the interpreter translates a conversation between the customer and the first agent. Once the translation is completed, the first agent is disconnected from the call. Next, if the customer elects to be connected to a business partner of the merchant, the interpreter telephonically engages a second agent representing the business partner. The second agent speaks the second language and the interpreter translates a conversation between the customer and the second agent.

Abstract translation: 公开了一种为商人提供语言解释的方法和系统。 在语言解读服务处接收来自说出第一语言的客户的来电电话。 用语言解释服务提供者与口译员接触的是第一语言的客户。 解释器电话地接合代表商家的第一代理，其中第一代理人说第二语言，并且解释器翻译客户和第一代理之间的会话。 翻译完成后，第一个代理将与呼叫断开连接。 接下来，如果客户选择连接到商家的商业合作伙伴，则口译员通过电话方式接合代表商业伙伴的第二代理。 第二代理人讲第二语言，口译翻译客户与第二代理人之间的对话。

公开(公告)号：US20070064916A1

公开(公告)日：2007-03-22

申请号：US11277318

申请日：2006-03-23

Applicant: James Moore, Jr. ,  Louis Provenzano

Inventor： James Moore, Jr. ,  Louis Provenzano

IPC: H04M3/00 ,  H04M5/00

CPC classification number: H04M3/42 ,  H04M3/51 ,  H04M3/56 ,  H04M2203/2061 ,  H04M2203/5009

Abstract: A method and system of providing a language interpretation service is disclosed. A language access number, such as an 811 number, can be provided. The language access number can be used to place a telephone call to a language interpretation service for language assistance. A language access telephone call is received at the language interpretation service provider from a caller speaking a first language. The caller places the language access telephone call by dialing the language access number. The caller has at least one business need. The first language is identified so as to provide the customer with an interpreter that can translate between a first language and a second language. The interpreter can be associated with the language interpretation service provider. The interpreter can telephonically engage an agent representing a merchant that can serve the at least one business need of the caller. The first agent speaks the second language and the interpreter translates a conversation between the caller and the agent.

Abstract translation: 公开了一种提供语言解释服务的方法和系统。 可以提供语言访问号码，例如811号码。 语言接入号码可用于拨打语音服务的语音服务电话。 在语言解读服务提供商处接收来自使用第一语言的呼叫者的语言接入电话呼叫。 呼叫者通过拨打语言接入号码来拨打语言接入电话。 呼叫者至少有一个业务需要。 识别第一语言，以便向客户提供可以在第一语言和第二语言之间转换的解释器。 解释器可以与语言解释服务提供商相关联。 口译员可以通过电话方式与代表商家的代理商进行通话，该代理商可以服务于呼叫者的至少一个业务需求。 第一个代理人讲第二种语言，解释器翻译主叫方和代理人之间的对话。

公开(公告)号：US20070121903A1

公开(公告)日：2007-05-31

申请号：US11532018

申请日：2006-09-14

Applicant: JAMES MOORE ,  LOUIS PROVENZANO

Inventor： JAMES MOORE ,  LOUIS PROVENZANO

IPC: H04M3/00 ,  H04M5/00

CPC classification number: H04M3/493 ,  G06Q20/085 ,  H04M2203/2061

Abstract: A method and system of providing a language interpretation service is disclosed. A language interpretation number, such as an 811 number, can be provided. The language interpretation number can be used to place a telephone call to a language interpretation service for language assistance. A language interpretation telephone call is received at the language interpretation service provider from a caller speaking a first language. The caller places the language interpretation telephone call by dialing the language interpretation number. The caller has at least one business need. The first language is identified so as to provide the customer with an interpreter that can interpret between a first language and a second language. The interpreter can be associated with the language interpretation service provider. The interpreter can telephonically engage an agent representing a business entity that can service the at least one business need of the caller. The business entity is a subscriber of the language interpretation provider. The first agent speaks the second language and the interpreter interprets a conversation between the caller and the agent.

Abstract translation: 公开了一种提供语言解释服务的方法和系统。 可以提供语言解释数字，例如811号码。 语言解释编号可用于拨打语言翻译服务来进行语言辅助。 在语言解读服务提供商处接收来自说第一语言的呼叫者的语音解答电话呼叫。 呼叫者通过拨打语言解释号码来拨打语音解答电话。 呼叫者至少有一个业务需要。 识别第一语言，以便向客户提供可以在第一语言和第二语言之间解释的解释器。 解释器可以与语言解释服务提供商相关联。 口译员可以通过电话方式与代理商务实体的代理人进行通话，该业务实体可以服务于呼叫者的至少一个业务需求。 业务实体是语言解释提供者的订阅者。 第一个代理人讲第二种语言，解释器解释主叫和代理之间的对话。

公开(公告)号：US08023626B2

公开(公告)日：2011-09-20

申请号：US11277318

申请日：2006-03-23

Applicant: James L. Moore, Jr. ,  Louis Provenzano

Inventor： James L. Moore, Jr. ,  Louis Provenzano

IPC: H04M11/00 ,  G06Q10/00

CPC classification number: H04M3/42 ,  H04M3/51 ,  H04M3/56 ,  H04M2203/2061 ,  H04M2203/5009

Abstract: A method and system of providing a language interpretation service is disclosed. A language access number, such as an 811 number, can be provided. The language access number can be used to place a telephone call to a language interpretation service for language assistance. A language access telephone call is received at the language interpretation service provider from a caller speaking a first language. The caller places the language access telephone call by dialing the language access number. The caller has at least one business need. The first language is identified so as to provide the customer with an interpreter that can translate between a first language and a second language. The interpreter can be associated with the language interpretation service provider. The interpreter can telephonically engage an agent representing a merchant that can serve the at least one business need of the caller. The first agent speaks the second language and the interpreter translates a conversation between the caller and the agent.

Abstract translation: 公开了一种提供语言解释服务的方法和系统。 可以提供语言访问号码，例如811号码。 语言接入号码可用于拨打语音服务的语音服务电话。 在语言解读服务提供商处接收来自使用第一语言的呼叫者的语言接入电话呼叫。 呼叫者通过拨打语言接入号码来拨打语言接入电话。 呼叫者至少有一个业务需要。 识别第一语言，以便向客户提供可以在第一语言和第二语言之间转换的解释器。 解释器可以与语言解释服务提供商相关联。 口译员可以通过电话方式与代表商家的代理商进行通话，该代理商可以服务于呼叫者的至少一个业务需求。 第一个代理人讲第二种语言，解释器翻译主叫方和代理人之间的对话。

公开(公告)号：US07894596B2

公开(公告)日：2011-02-22

申请号：US11532018

申请日：2006-09-14

Applicant: James L. Moore, Jr. ,  Louis Provenzano

Inventor： James L. Moore, Jr. ,  Louis Provenzano

IPC: H04M3/42

CPC classification number: H04M3/493 ,  G06Q20/085 ,  H04M2203/2061

Abstract: A method and system of providing a language interpretation service is disclosed. A language interpretation number, such as an 811 number, can be provided. The language interpretation number can be used to place a telephone call to a language interpretation service for language assistance. A language interpretation telephone call is received at the language interpretation service provider from a caller speaking a first language. The caller places the language interpretation telephone call by dialing the language interpretation number. The caller has at least one business need. The first language is identified so as to provide the customer with an interpreter that can interpret between a first language and a second language. The interpreter can be associated with the language interpretation service provider. The interpreter can telephonically engage an agent representing a business entity that can service the at least one business need of the caller. The business entity is a subscriber of the language interpretation provider. The first agent speaks the second language and the interpreter interprets a conversation between the caller and the agent.

Abstract translation: 公开了一种提供语言解释服务的方法和系统。 可以提供语言解释数字，例如811号码。 语言解释编号可用于拨打语言翻译服务来进行语言辅助。 在语言解读服务提供商处接收来自说第一语言的呼叫者的语音解答电话呼叫。 呼叫者通过拨打语言解释号码来拨打语音解答电话。 呼叫者至少有一个业务需要。 识别第一语言，以便向客户提供可以在第一语言和第二语言之间解释的解释器。 解释器可以与语言解释服务提供商相关联。 口译员可以通过电话方式与代理商务实体的代理人进行通话，该业务实体可以服务于呼叫者的至少一个业务需求。 业务实体是语言解释提供者的订阅者。 第一个代理人讲第二种语言，解释器解释主叫和代理之间的对话。