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公开(公告)号：US08743707B2
公开(公告)日：2014-06-03
申请号：US11863927
申请日：2007-09-28
CPC分类号： H04M3/307 , H04M3/2227 , H04M7/1275 , H04M2203/055
摘要： Delay is measured associated with the transfer of voice signals involving a telephone connected to a PSTN carrier (e.g., non VoIP based) where the call is terminated by an operator agent using a workstation connected to a VoIP based network. A test tone is provided to the telephone causing a tone to be generated at a headset of the workstation. An oscilloscope measures the delay using an input of a first signal associated with the generation of the test tone at the telephone, and a second signal associated with the generation of the resulting tone at the headset. The tone at the headset can be looped back into the headset microphone, causing a return signal to be generated and measured. Once the overall delay is known, and the delay of certain elements are estimated, the delay associated with other network elements, including the workstation, can be determined.
摘要翻译： 延迟测量与涉及连接到PSTN载波（例如，非VoIP）的电话的语音信号的传输相关联，其中呼叫由使用连接到基于VoIP的网络的工作站的操作员代理终止。 向电话机提供测试音，使得在工作站的耳机处产生音调。 示波器使用与在电话上产生测试音调相关联的第一信号的输入来测量延迟，以及与在耳机处产生所产生的音调相关联的第二信号。 耳机上的音色可以回送到耳机麦克风，导致产生和测量返回信号。 一旦总体延迟已知，并且估计某些元件的延迟，则可以确定与其他网络元件（包括工作站）相关联的延迟。
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公开(公告)号：US08532093B2
公开(公告)日：2013-09-10
申请号：US12784601
申请日：2010-05-21
IPC分类号： H04L12/66
CPC分类号： H04M3/4931 , H04L65/602 , H04L65/604 , H04L65/80 , H04M3/2227
摘要： A watermark is inserted or overwritten into a packetized voice stream in a VoIP environment to characterize the voice data stream for various functions, such as providing certain in-band audible information or markers for detection. A visual type of marker can be inserted to measure delay for various applications, such as the round trip delay associated with providing directory assistance services, including measuring the delay from providing a prompt to a caller to the their response. The visual marker facilitates use of processes to detect measuring points for measuring delays. Audible markers can be used to provide various types of audible signals, including informational tones to agents, as well as announcements to callers.
摘要翻译： 在VoIP环境中将水印插入或覆盖到分组语音流中，以表征用于各种功能的语音数据流，例如提供某些带内可听信息或用于检测的标记。 可以插入视觉类型的标记来测量各种应用的延迟，例如与提供目录援助服务相关联的往返延迟，包括测量从提示到呼叫者到其响应的延迟。 视觉标记便于使用过程来检测用于测量延迟的测量点。 声音标记可用于提供各种类型的可听信号，包括向代理人提供信息音，以及向呼叫者发布通知。
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3.发明申请METHOD, COMPUTER PROGRAM PRODUCT AND APPARATUS FOR PROVIDING NON-INTRUSIVE VOICE OVER INTERNET PROTOCOL (VoIP) MONITORING AND RECORDING 有权方法，计算机程序产品和设备，用于通过互联网协议（VoIP）监控和记录提供非侵入式语音公开(公告)号：US20090080409A1
公开(公告)日：2009-03-26
申请号：US11861764
申请日：2007-09-26
IPC分类号： H04L12/66
CPC分类号： H04L65/1083 , H04L43/00 , H04M3/2281 , H04M3/5175
摘要： An apparatus for non-intrusively monitoring and recording data (e.g., speech data) associated with a call(s) as well as addition and/or removal of a user(s) to/from a communication may include a processor capable of receiving speech data generated by a user of a device that subscribes to a network(s). The processor is further capable of receiving trigger control signals and determining whether the trigger control signals contain data indicating whether recording and monitoring of the data is required as well as addition and/or removal of a user to a communication is required. The processor is further capable of generating one or more copies of the speech data when the determination reveals that the recording and monitoring of the speech data is required and is further capable of generating sound corresponding to the speech data when the determination reveals that the recording and monitoring of the speech data is not required.
摘要翻译： 用于非侵入性地监视和记录与呼叫相关联的数据（例如，语音数据）以及向/从通信的添加和/或移除用户的装置可以包括能够接收语音的处理器 由订阅网络的设备的用户生成的数据。 处理器还能够接收触发控制信号，并且确定触发控制信号是否包含指示是否需要记录和监视数据以及用户对通信的添加和/或移除的数据。 当确定显示需要语音数据的记录和监视时，处理器还能够产生语音数据的一个或多个副本，并且当该确定揭示出记录和 不需要监听语音数据。
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4.发明授权Enhanced information services using devices in short-range wireless networks 有权使用短距离无线网络中的设备进行增强的信息服务公开(公告)号：US08223694B2
公开(公告)日：2012-07-17
申请号：US12506476
申请日：2009-07-21
摘要： A method is implemented by an access terminal associated with a wireless network. The method includes identifying content stored within a paired device in a short-range wireless network, initiating a voice session, over a wireless carrier network, with an information services provider, and initiating a data session, over the wireless carrier network, with a mobile user content server associated with the information services provider. The method also includes uploading a portion of the content stored within the paired device to the mobile user content server based on the initiated voice connection.
摘要翻译： 一种方法由与无线网络相关联的接入终端实现。 该方法包括识别存储在短距离无线网络中的配对设备内的内容，通过无线运营商网络与信息服务提供商发起语音会话，以及通过无线运营商网络，通过无线运营商网络发起数据会话， 与信息服务提供商相关联的用户内容服务器。 该方法还包括基于发起的语音连接将存储在配对设备内的内容的一部分上传到移动用户内容服务器。
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公开(公告)号：US20090086631A1
公开(公告)日：2009-04-02
申请号：US11864117
申请日：2007-09-28
CPC分类号： H04M3/4931 , H04L65/602 , H04L65/604 , H04L65/80 , H04M3/2227
摘要： A watermark is inserted or overwritten into a packetized voice stream in a VoIP environment to characterize the voice data stream for various functions, such as providing certain in-band audible information or markers for detection. A visual type of marker can be inserted to measure delay for various applications, such as the round trip delay associated with providing directory assistance services, including measuring the delay from providing a prompt to a caller to the their response. The visual marker facilitates use of processes to detect measuring points for measuring delays. Audible markers can be used to provide various types of audible signals, including informational tones to agents, as well as announcements to callers.
摘要翻译： 在VoIP环境中将水印插入或覆盖到分组语音流中，以表征用于各种功能的语音数据流，例如提供某些带内可听信息或用于检测的标记。 可以插入视觉类型的标记来测量各种应用的延迟，例如与提供目录援助服务相关联的往返延迟，包括测量从提示到呼叫者到其响应的延迟。 视觉标记便于使用过程来检测用于测量延迟的测量点。 声音标记可用于提供各种类型的可听信号，包括向代理人提供的信息音调，以及向呼叫者发布通知。
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公开(公告)号：US20100226365A1
公开(公告)日：2010-09-09
申请号：US12784601
申请日：2010-05-21
IPC分类号： H04L12/66
CPC分类号： H04M3/4931 , H04L65/602 , H04L65/604 , H04L65/80 , H04M3/2227
摘要： A watermark is inserted or overwritten into a packetized voice stream in a VoIP environment to characterize the voice data stream for various functions, such as providing certain in-band audible information or markers for detection. A visual type of marker can be inserted to measure delay for various applications, such as the round trip delay associated with providing directory assistance services, including measuring the delay from providing a prompt to a caller to the their response. The visual marker facilitates use of processes to detect measuring points for measuring delays. Audible markers can be used to provide various types of audible signals, including informational tones to agents, as well as announcements to callers.
摘要翻译： 在VoIP环境中将水印插入或覆盖到分组语音流中，以表征用于各种功能的语音数据流，例如提供某些带内可听信息或用于检测的标记。 可以插入视觉类型的标记来测量各种应用的延迟，例如与提供目录援助服务相关联的往返延迟，包括测量从提示到呼叫者到其响应的延迟。 视觉标记便于使用过程来检测用于测量延迟的测量点。 声音标记可用于提供各种类型的可听信号，包括向代理人提供信息音，以及向呼叫者发布通知。
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公开(公告)号：US07751450B2
公开(公告)日：2010-07-06
申请号：US11864117
申请日：2007-09-28
IPC分类号： H04J3/12
CPC分类号： H04M3/4931 , H04L65/602 , H04L65/604 , H04L65/80 , H04M3/2227
摘要： A watermark is inserted or overwritten into a packetized voice stream in a VoIP environment to characterize the voice data stream for various functions, such as providing certain in-band audible information or markers for detection. A visual type of marker can be inserted to measure delay for various applications, such as the round trip delay associated with providing directory assistance services, including measuring the delay from providing a prompt to a caller to the their response. The visual marker facilitates use of processes to detect measuring points for measuring delays. Audible markers can be used to provide various types of audible signals, including informational tones to agents, as well as announcements to callers.
摘要翻译： 在VoIP环境中将水印插入或覆盖到分组语音流中，以表征用于各种功能的语音数据流，例如提供某些带内可听信息或用于检测的标记。 可以插入视觉类型的标记来测量各种应用的延迟，例如与提供目录援助服务相关联的往返延迟，包括测量从提示到呼叫者到其响应的延迟。 视觉标记便于使用过程来检测用于测量延迟的测量点。 声音标记可用于提供各种类型的可听信号，包括向代理人提供信息音，以及向呼叫者发布通知。
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公开(公告)号：US20090086716A1
公开(公告)日：2009-04-02
申请号：US11863927
申请日：2007-09-28
IPC分类号： H04L12/66
CPC分类号： H04M3/307 , H04M3/2227 , H04M7/1275 , H04M2203/055
摘要： Delay is measured associated with the transfer of voice signals involving a telephone connected to a PSTN carrier (e.g., non VoIP based) where the call is terminated by an operator agent using a workstation connected to a VoIP based network. A test tone is provided to the telephone causing a tone to be generated at a headset of the workstation. An oscilloscope measures the delay using an input of a first signal associated with the generation of the test tone at the telephone, and a second signal associated with the generation of the resulting tone at the headset. The tone at the headset can be looped back into the headset microphone, causing a return signal to be generated and measured. Once the overall delay is known, and the delay of certain elements are estimated, the delay associated with other network elements, including the workstation, can be determined.
摘要翻译： 延迟测量与涉及连接到PSTN载波（例如，非VoIP）的电话的语音信号的传输相关联，其中呼叫由使用连接到基于VoIP的网络的工作站的操作员代理终止。 向电话机提供测试音，使得在工作站的耳机处产生音调。 示波器使用与在电话上产生测试音调相关联的第一信号的输入来测量延迟，以及与在耳机处产生所产生的音调相关联的第二信号。 耳机上的音色可以回送到耳机麦克风，导致产生和测量返回信号。 一旦总体延迟已知，并且估计某些元件的延迟，则可以确定与其他网络元件（包括工作站）相关联的延迟。
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9.发明申请METHOD, COMPUTER PROGRAM PRODUCT, AND APPARATUS FOR PROVIDING AUTOMATIC GAIN CONTROL VIA SIGNAL SAMPLING AND CATEGORIZATION 有权方法，计算机程序产品和通过信号抽样和分类提供自动增益控制的装置公开(公告)号：US20090073961A1
公开(公告)日：2009-03-19
申请号：US11857240
申请日：2007-09-18
CPC分类号： H04L12/66
摘要： An apparatus for detecting and adjusting volumes levels may include a processor capable of receiving data from a carrier(s). The processor is also capable of receiving trigger control signals from a trigger control and arranging the data into frames that are stored in a buffer. The processor is also capable of determining whether the trigger control signals include data indicating whether a determination regarding adjustment of a volume level of the data is required. The apparatus also includes a packet analyzer capable of calculating an average volume level associated with the frames when a determination reveals that adjustment of the volume level is required and is capable of generating categories, corresponding to intensity levels and categorizing the frames according to the intensity levels based on the average. The packet analyzer is also capable of determining whether to adjust the volume level based on a category assigned to the frames.
摘要翻译： 用于检测和调整音量级别的装置可以包括能够从载波接收数据的处理器。 处理器还能够从触发控制接收触发控制信号，并将数据排列成存储在缓冲器中的帧。 处理器还能够确定触发控制信号是否包括指示是否需要关于数据的音量级别的调整的确定的数据。 该装置还包括能够计算与帧相关联的平均音量级别的分组分析器，当确定显示需要调整音量级别并且能够产生对应于强度级别的类别并根据强度级别对帧进行分类 基于平均水平。 分组分析器还能够基于分配给帧的类别来确定是否调整音量级别。
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10.发明授权Method, computer program product, and apparatus for providing automatic gain control via signal sampling and categorization 有权方法，计算机程序产品和用于通过信号采样和分类提供自动增益控制的装置公开(公告)号：US08432796B2
公开(公告)日：2013-04-30
申请号：US11857240
申请日：2007-09-18
CPC分类号： H04L12/66
摘要： An apparatus for detecting and adjusting volumes levels may include a processor capable of receiving data from a carrier(s). The processor is also capable of receiving trigger control signals from a trigger control and arranging the data into frames that are stored in a buffer. The processor is also capable of determining whether the trigger control signals include data indicating whether a determination regarding adjustment of a volume level of the data is required. The apparatus also includes a packet analyzer capable of calculating an average volume level associated with the frames when a determination reveals that adjustment of the volume level is required and is capable of generating categories, corresponding to intensity levels and categorizing the frames according to the intensity levels based on the average. The packet analyzer is also capable of determining whether to adjust the volume level based on a category assigned to the frames.
摘要翻译： 用于检测和调整音量级别的装置可以包括能够从载波接收数据的处理器。 处理器还能够从触发控制接收触发控制信号，并将数据排列成存储在缓冲器中的帧。 处理器还能够确定触发控制信号是否包括指示是否需要关于数据的音量级别的调整的确定的数据。 该装置还包括能够计算与帧相关联的平均音量级别的分组分析器，当确定显示需要调整音量级别并且能够产生对应于强度级别的类别并根据强度级别对帧进行分类 基于平均水平。 分组分析器还能够基于分配给帧的类别来确定是否调整音量级别。
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