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公开(公告)号：US10855845B2
公开(公告)日：2020-12-01
申请号：US16085723
申请日：2017-03-16
发明人： Geoff Forsyth , James Barham
摘要： The invention relates to processing sensitive information by a contact centre. The invention provides a method of processing telephone calls by a call processor comprising the steps of receiving a call from a telephone network at the call processor; connecting the call to an agent via the call processor; liaising with a secure data collection server; transferring the call to the secure data collection server whilst the agent remains connected to the call processor; receiving said call from the secure data collection server and re-connecting the call to the agent via the call processor, the secure data collection server being arranged to remove sensitive data from the transmitted data such that the agent cannot perceive or record any sensitive data entered.
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公开(公告)号：US20240106871A1
公开(公告)日：2024-03-28
申请号：US18514843
申请日：2023-11-20
发明人： Geoff Forsyth , Cesar Branco , James Thorpe
IPC分类号： H04L65/1069 , H04L65/1046 , H04L65/1104 , H04L65/75 , H04M7/00
CPC分类号： H04L65/1069 , H04L65/1046 , H04L65/1104 , H04L65/765 , H04M7/0066 , H04L65/65
摘要： This invention relates to a method of processing sensitive information over VoIP. The method provides a method of processing, by a call processor, a media call comprising the steps of: receiving a first signalling stream from a first entity; creating a second signalling stream to a second entity; forwarding signals received from the first signalling stream to the second signalling stream; receiving a third signalling stream from the second entity; creating a fourth signalling stream to the first entity; and forwarding signals received on the third signalling stream to the fourth signalling stream; the first signalling stream containing instructions to set up a media call between the first entity and the second entity such that media is transmitted over a first media stream from the first entity to the second entity and a media is transmitted over a second media stream from the second entity to the first entity without intervention by said call processor.
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公开(公告)号：US11689585B2
公开(公告)日：2023-06-27
申请号：US17698468
申请日：2022-03-18
发明人： Geoff Forsyth , Cesar Branco , James Thorpe
IPC分类号： H04L65/1069 , H04L65/1046 , H04M7/00 , H04L65/75 , H04L65/1104 , H04L65/65
CPC分类号： H04L65/1069 , H04L65/1046 , H04L65/1104 , H04L65/765 , H04M7/0066 , H04L65/65
摘要： The invention relates to a method of processing sensitive information over VoIP. The method provides a method of processing, by a call processor, a media call comprising the steps of: receiving a first signalling stream from a first entity; creating a second signalling stream to a second entity; forwarding signals received from the first signalling stream to the second signalling stream; receiving a third signalling stream from the second entity; creating a fourth signalling stream to the first entity; and forwarding signals received on the third signalling stream to the fourth signalling stream; the first signalling stream containing instructions to set up a media call between the first entity and the second entity such that media is transmitted over a first media stream from the first entity to the second entity and a media is transmitted over a second media stream from the second entity to the first entity without intervention by said call processor.
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公开(公告)号：US20220239705A1
公开(公告)日：2022-07-28
申请号：US17717500
申请日：2022-04-11
发明人： Geoff Forsyth , Cesar Branco , James Thorpe
IPC分类号： H04L65/1069 , H04M7/00 , H04L65/10 , H04L65/1046 , H04L65/60
摘要： This invention relates to a method of processing sensitive information over VoIP. The method provides a method of processing, by a call processor, a media call comprising the steps of: receiving a first signalling stream from a first entity; creating a second signalling stream to a second entity; forwarding signals received from the first signalling stream to the second signalling stream; receiving a third signalling stream from the second entity; creating a fourth signalling stream to the first entity; and forwarding signals received on the third signalling stream to the fourth signalling stream; the first signalling stream containing instructions to set up a media call between the first entity and the second entity such that media is transmitted over a first media stream from the first entity to the second entity and a media is transmitted over a second media stream from the second entity to the first entity without intervention by said call processor.
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公开(公告)号：US20190098137A1
公开(公告)日：2019-03-28
申请号：US16085723
申请日：2017-03-16
发明人： Geoff Forsyth , James Barham
摘要： The invention relates to processing sensitive information by a contact centre. The invention provides a method of processing telephone calls by a call processor comprising the steps of receiving a call from a telephone network at the call processor; connecting the call to an agent via the call processor; liaising with a secure data collection server; transferring the call to the secure data collection server whilst the agent remains connected to the call processor; receiving said call from the secure data collection server and re-connecting the call to the agent via the call processor, the secure data collection server being arranged to remove sensitive data from the transmitted data such that the agent cannot perceive or record any sensitive data entered.
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公开(公告)号：US20220217185A1
公开(公告)日：2022-07-07
申请号：US17698468
申请日：2022-03-18
发明人： Geoff Forsyth , Cesar Branco , James Thorpe
IPC分类号： H04L65/1069 , H04L65/10 , H04L65/1046 , H04L65/60 , H04M7/00
摘要： The invention relates to a method of processing sensitive information over VoIP. The method provides a method of processing, by a call processor, a media call comprising the steps of: receiving a first signalling stream from a first entity; creating a second signalling stream to a second entity; forwarding signals received from the first signalling stream to the second signalling stream; receiving a third signalling stream from the second entity; creating a fourth signalling stream to the first entity; and forwarding signals received on the third signalling stream to the fourth signalling stream; the first signalling stream containing instructions to set up a media call between the first entity and the second entity such that media is transmitted over a first media stream from the first entity to the second entity and a media is transmitted over a second media stream from the second entity to the first entity without intervention by said call processor.
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公开(公告)号：US11870822B2
公开(公告)日：2024-01-09
申请号：US17717500
申请日：2022-04-11
发明人： Geoff Forsyth , Cesar Branco , James Thorpe
IPC分类号： H04L65/1069 , H04L65/1046 , H04M7/00 , H04L65/75 , H04L65/1104 , H04L65/65
CPC分类号： H04L65/1069 , H04L65/1046 , H04L65/1104 , H04L65/765 , H04M7/0066 , H04L65/65
摘要： This invention relates to a method of processing sensitive information over VoIP. The method provides a method of processing, by a call processor, a media call comprising the steps of: receiving a first signalling stream from a first entity; creating a second signalling stream to a second entity; forwarding signals received from the first signalling stream to the second signalling stream; receiving a third signalling stream from the second entity; creating a fourth signalling stream to the first entity; and forwarding signals received on the third signalling stream to the fourth signalling stream; the first signalling stream containing instructions to set up a media call between the first entity and the second entity such that media is transmitted over a first media stream from the first entity to the second entity and a media is transmitted over a second media stream from the second entity to the first entity without intervention by said call processor.
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公开(公告)号：US11310291B2
公开(公告)日：2022-04-19
申请号：US16754806
申请日：2018-10-09
发明人： Geoff Forsyth , César Branco , James Thorpe
IPC分类号： H04L29/06 , H04M7/00 , H04L65/1069 , H04L65/10 , H04L65/1046 , H04L65/60 , H04L65/65
摘要： This invention relates to a method of processing sensitive information over VoIP. The method provides a method of processing, by a call processor, a media call comprising the steps of: receiving a first signalling stream from a first entity; creating a second signalling stream to a second entity; forwarding signals received from the first signalling stream to the second signalling stream; receiving a third signalling stream from the second entity; creating a fourth signalling stream to the first entity; and forwarding signals received on the third signalling stream to the fourth signalling stream; the first signalling stream containing instructions to set up a media call between the first entity and the second entity such that media is transmitted over a first media stream from the first entity to the second entity and a media is transmitted over a second media stream from the second entity to the first entity without intervention by said call processor.
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公开(公告)号：US20210194939A1
公开(公告)日：2021-06-24
申请号：US16754806
申请日：2018-10-09
发明人： Geoff Forsyth , César Branco , James Thorpe
摘要： A method of processing sensitive information over VoIP provides a method of processing, by a call processor, a media call comprising the steps of: receiving a first signalling stream from a first entity; creating a second signalling stream to a second entity; forwarding signals received from the first signalling stream to the second signalling stream; receiving a third signalling stream from the second entity; creating a fourth signalling stream to the first entity; and forwarding signals received on the third signalling stream to the fourth signalling stream; the first signalling stream containing instructions to set up a media call between the first entity and the second entity such that media is transmitted over a first media stream from the first entity to the second entity and a media is transmitted over a second media stream from the second entity to the first entity without intervention by said call processor.
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