Service level agreement design and enforcement for outsourced call center
    2.
    发明申请
    Service level agreement design and enforcement for outsourced call center 审中-公开
    外包呼叫中心的服务级别协议设计和执行

    公开(公告)号:US20050261933A1

    公开(公告)日:2005-11-24

    申请号:US11133955

    申请日:2005-05-20

    申请人: Richard Magnuson

    发明人: Richard Magnuson

    IPC分类号: G06Q30/00 G06F17/60

    摘要: A method for managing support services includes storing one or more support level agreements (SLAs), each having an associated attribute, in a database as one or more corresponding data objects. One or more trouble tickets, each having one or more associated attributes, are entered into the database as one or more corresponding data objects. One or more of the one or more stored SLAs are automatically applied to each of the one or more trouble tickets by matching the attributes of the one or more trouble tickets with the attributes of the one or more SLAs.

    摘要翻译: 一种用于管理支持服务的方法包括将一个或多个具有关联属性的支持级别协议(SLA)存储在数据库中作为一个或多个对应的数据对象。 每个具有一个或多个关联属性的一个或多个故障单作为一个或多个对应的数据对象被输入数据库。 一个或多个存储的SLA中的一个或多个通过将一个或多个故障单的属性与一个或多个SLA的属性相匹配来自动应用于一个或多个故障单中的每一个。

    Downwardly pivoting armrest
    3.
    发明授权
    Downwardly pivoting armrest 失效
    向下枢转扶手

    公开(公告)号:US06755474B2

    公开(公告)日:2004-06-29

    申请号:US10028372

    申请日:2001-12-28

    申请人: Richard Magnuson

    发明人: Richard Magnuson

    IPC分类号: A47C754

    摘要: A pivoting armrest is configured for mounting on the bottom part of the aisle side of a vehicle seat frame. The armrest may receive a control cable and is mounted on a hub that allows passage of the control cable to the vehicle seat mechanism. The armrest is maintained in position by a lock pin, and a resilient plate controls the lock pin. A handgrip is mounted to a lower part of the armrest for easy grasping by the fingers of a user. The handgrip engages a lower edge of the resilient plate so that a user's pulling outward on the lower edge of the handgrip releases the lock pin.

    摘要翻译: 枢转扶手构造成安装在车辆座椅框架的过道侧的底部上。 扶手可以接收控制电缆并安装在轮毂上,允许控制电缆通过车辆座椅机构。 扶手通过锁定销保持在适当的位置,弹性板控制锁定销。 握把安装到扶手的下部,以便用户的手指抓握。 手柄接合弹性板的下边缘,使得使用者在手柄的下边缘向外拉动释放锁定销。

    Tie-down for wheelchairs
    4.
    发明申请
    Tie-down for wheelchairs 有权
    轮椅关闭

    公开(公告)号:US20060193708A1

    公开(公告)日:2006-08-31

    申请号:US11406384

    申请日:2006-04-19

    IPC分类号: B60P3/06

    CPC分类号: A61G3/0808

    摘要: Apparatus for securing one or more wheelchairs to a vehicle includes a plurality of straps for holding the wheelchairs to the vehicle. Some of the straps are attached to a movable element that can be moved into or out of the area to be occupied by the wheelchairs. This allows the area to be utilized by other passengers when no wheelchairs are present and also facilitates ingress and egress of the wheelchairs. In the preferred embodiment, movable elements, which carry housings for wheelchair-engaging belts and passenger restraint belts, are mounted to the side wall of the vehicle for pivotal movement about vertical axes between storage positions and operative positions. The apparatus allows an operator to quickly and easily secure or release a passenger in a wheelchair and maintains the integrity of the straps.

    摘要翻译: 用于将一个或多个轮椅固定到车辆的装置包括用于将轮椅固定到车辆上的多个带子。 一些带子被连接到可移动的元件中,该活动元件可被移入或移出要由轮椅占据的区域。 这样,当没有轮椅时,其他乘客可以使用该区域,并且还有利于轮椅的进出。 在优选实施例中,携带用于轮椅接合带和乘客约束带的壳体的可移动元件安装到车辆的侧壁上,用于围绕存储位置和操作位置之间的垂直轴线的枢转运动。 该装置允许操作者快速且容易地在轮椅上固定或释放乘客并保持带的完整性。

    Wheelchair restraining system with remotely-controlled restraining belts
    5.
    发明授权
    Wheelchair restraining system with remotely-controlled restraining belts 有权
    轮椅约束系统带遥控限制带

    公开(公告)号:US06524039B1

    公开(公告)日:2003-02-25

    申请号:US09720648

    申请日:2001-02-23

    IPC分类号: B60P708

    CPC分类号: A61G3/0808

    摘要: A system for restraining a wheelchair in a vehicle comprises a barrier having housings for restraining belts thereon. A remote release assembly is mounted on the barrier remote from the housing and is connected to the housing, as by a cable. The wheelchair is secured by first operating the assembly to release the belt from the housing to allow the vehicle operator to withdraw the belt from the housing and attach it to the wheelchair before the wheelchair is fully in the securing area Then, as the wheelchair is moved fully into the wheelchair area the operator again operates the remote assembly to cause the housing to retract the belt into the housing to tension the belt.

    摘要翻译: 用于限制车辆中的轮椅的系统包括具有用于在其上限制皮带的壳体的屏障。 遥控释放组件安装在远离壳体的屏障上,并通过电缆连接到外壳。 轮椅通过首先操作组件来固定,以将皮带从壳体释放,以允许车辆操作者在轮椅完全位于固定区域之前将皮带从壳体中拉出并将其附接到轮椅上。然后,当轮椅移动时 完全进入轮椅区域后,操作员再次操作远程组件,以使壳体将带子缩回到壳体中以张紧皮带。