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公开(公告)号：US09100982B1
公开(公告)日：2015-08-04
申请号：US13027814
申请日：2011-02-15
摘要： A method, system and medium are provided for automatically routing an incoming call to one active wireless-telecommunications device of a set of devices associated with a single wireless-telecommunications-network subscriber. A proximity-based relationship is created between a primary device and a nonprimary device. Upon receiving an indication that the primary device is within a threshold proximity of the nonprimary device, a request is communicated to the network to associate a set of user credentials of the primary device and a set of hardware credentials of the primary device with the nonprimary device. The nonprimary device is thereby activated so that it can receive an incoming call. The primary device is deactivated so that the subscriber can only receive an incoming call on one device at a time.
摘要翻译： 提供了一种方法，系统和介质，用于将来电自动路由到与单个无线电信网络用户相关联的一组设备中的一个主动无线电信设备。 在主设备和非主要设备之间创建基于邻近关系的关系。 在接收到主设备处于非主要设备的阈值接近度内的指示之前，向网络传送请求以将主设备的一组用户凭证与主设备的一组硬件凭证与非主要设备相关联 。 因此，非主要设备被激活，使得其可以接收来电。 主设备被禁用，使得用户一次只能在一个设备上接收来话呼叫。
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公开(公告)号：US20120289216A1
公开(公告)日：2012-11-15
申请号：US13556202
申请日：2012-07-24
申请人： Robert E. Urbanek
发明人： Robert E. Urbanek
IPC分类号： H04W4/00
摘要： A method of providing wireless communication service to a mobile phone is provided. The method comprises identifying common mobile phone applications and selectively supported mobile phone applications, installing the common mobile phone applications and the selectively supported mobile phone applications in read only memory of the mobile phone, each of the selectively supported applications associated with a selection switch initially disabled. The method further comprises, when activating the mobile phone, enabling at least one of the selection switches and writing at least one reference to branded content to a random access memory of the mobile phone based on a service plan associated with the mobile phone.
摘要翻译： 提供了一种向移动电话提供无线通信服务的方法。 该方法包括识别常见的移动电话应用和选择性支持的移动电话应用，将普通移动电话应用和选择性支持的移动电话应用安装在移动电话的只读存储器中，每个选择性支持的应用与选择开关相关联，初始禁用 。 该方法还包括：当激活移动电话时，基于与移动电话相关联的服务计划，启用至少一个选择开关并将至少一个品牌内容的引用写入移动电话的随机存取存储器。
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公开(公告)号：US07818410B1
公开(公告)日：2010-10-19
申请号：US11235830
申请日：2005-09-27
申请人： James D. Barnes , Robert E. Urbanek
发明人： James D. Barnes , Robert E. Urbanek
IPC分类号： G06F15/173
CPC分类号： G06F9/4856
摘要： A method of managing migration in enterprise-computing systems is provided. The method includes inventorying information about each of a plurality of legacy servers and each of a plurality of applications, wherein the inventory information identifies the one or more applications installed on each of the legacy servers. The method includes defining a maximum number K of applications to migrate during a wave from the legacy servers to a plurality of preferred servers. The method also includes selecting a number Q of applications to migrate during the wave from the legacy servers to the preferred servers, where Q is less than or equal to K. The method further includes installing the Q applications on the preferred servers, and retiring the legacy servers whose applications have been migrated to the preferred server.
摘要翻译： 提供了一种在企业计算系统中管理迁移的方法。 该方法包括对关于多个遗留服务器中的每一个以及多个应用中的每一个的信息进行清点，其中库存信息标识安装在每个旧服务器上的一个或多个应用。 该方法包括定义在从遗留服务器到多个首选服务器的波期间迁移的应用程序的最大数量K。 该方法还包括选择在波浪期间从传统服务器迁移到首选服务器（Q小于或等于K）的应用程序的数量Q.该方法还包括将Q应用程序安装在首选服务器上，并退出 其应用程序已迁移到首选服务器的旧服务器。
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4.发明授权Systems and methods for enabling customer care assistance with self-service transactions 有权实现自助交易客户关怀协助的系统和方法公开(公告)号：US07729948B1
公开(公告)日：2010-06-01
申请号：US11388673
申请日：2006-03-24
IPC分类号： G06Q30/00
CPC分类号： G06Q10/06 , G06Q30/0601
摘要： Upon a client encountering an error while operating a self-service application for changing services in a wireless device, the client can queue themselves to speak with a customer care center representative. Data collected from the client through the self-service application is transferred to a customer care system to provide the customer care representative with application state information including which step in the application the customer requires assistance with. Upon the customer care representative successfully assisting the customer the wireless device continues on to the next step in the self-service application. When all of the steps in the self-service application are complete or upon completion of each step, the data collected is transferred to the customer care system and used to update the necessary systems to implement the change in service.
摘要翻译： 当客户在操作用于改变无线设备中的服务的自助服务应用程序时遇到错误时，客户端可以排队自己与客户服务中心代表交谈。 从客户端通过自助服务应用收集的数据被传送到客户服务系统，以向客户服务代表提供应用状态信息，包括客户需要协助的应用中的哪个步骤。 在客户服务代表成功协助客户无线设备继续进行自助服务应用中的下一步骤。 当自助服务应用程序中的所有步骤完成或每个步骤完成后，收集的数据将传输到客户服务系统，并用于更新必要的系统以实施服务更改。
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公开(公告)号：US08868064B1
公开(公告)日：2014-10-21
申请号：US13293104
申请日：2011-11-09
申请人： Robert E. Urbanek
发明人： Robert E. Urbanek
CPC分类号： H04L12/413 , H04W24/10
摘要： A method of troubleshooting a mobile communication system comprising collecting, by a mobile communication device, data of pre-selected metrics of the mobile communication device in a queue of the mobile communication device; processing, by the mobile communication device, the data in the queue; storing, by the mobile communication device, the processed data in a memory of the mobile communication device; discarding, by the mobile communication device, a portion of previously-stored data in the memory, when the memory is full; sending, by the mobile communication device, the data from the memory to a server computer; analyzing, by the server computer, the data of the mobile communication device; and troubleshooting the mobile communication system, based on the analysis.
摘要翻译： 一种对移动通信系统进行故障排除的方法，包括：通过移动通信设备在所述移动通信设备的队列中收集所述移动通信设备的预选度量的数据; 由移动通信设备处理队列中的数据; 通过移动通信设备将处理的数据存储在移动通信设备的存储器中; 当存储器已满时，通过移动通信设备将先前存储的数据的一部分丢弃在存储器中; 由移动通信设备将数据从存储器发送到服务器计算机; 由服务器计算机分析移动通信设备的数据; 并根据分析对移动通信系统进行故障排除。
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公开(公告)号：US08447299B1
公开(公告)日：2013-05-21
申请号：US12787163
申请日：2010-05-25
申请人： Hieu Nguyen , Robert E. Urbanek
发明人： Hieu Nguyen , Robert E. Urbanek
IPC分类号： H04W4/00
CPC分类号： H04W48/18 , H04M1/72563 , H04W88/06
摘要： A multi-mode wireless device is provided to communicate with a plurality of networks, at least some of the networks having different modes of communication. The multi-mode wireless device has a network selection component to monitor at least some of networks and switch the multi-mode wireless device to communicate with different networks based on a network selection criterion. The user interface allows a user of the multi-mode wireless device to edit the network selection criterion based on a user preference related to the network used by the multi-mode wireless device. A method for communicating on one or more networks using a multi-mode wireless device is also provided.
摘要翻译： 提供多模式无线设备以与多个网络通信，至少一些网络具有不同的通信模式。 多模式无线设备具有网络选择组件以监视至少一些网络，并且基于网络选择标准来切换多模式无线设备以与不同网络进行通信。 用户界面允许多模式无线设备的用户基于与由多模式无线设备使用的网络相关的用户偏好来编辑网络选择标准。 还提供了使用多模式无线设备在一个或多个网络上进行通信的方法。
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公开(公告)号：US07801518B1
公开(公告)日：2010-09-21
申请号：US11449078
申请日：2006-06-08
申请人： Robert E. Urbanek
发明人： Robert E. Urbanek
IPC分类号： H04W24/00 , H04B1/16 , H04M11/00 , H04M3/42 , G06F15/173
CPC分类号： H04M3/42068 , G06F11/3466 , G06F11/3476 , G06F2201/86 , G06F2201/865 , H04M1/72522 , H04M1/72563 , H04M2203/553
摘要： The issues introduced above are addressed by, in accordance with at least some embodiments of the invention, a communication device that includes various hardware and software components. The communication device also comprises instrumentation logic that detects the occurrences of various user usage events and logs such events. The usage events impart information about how a user is actually using the communication device. The logged usage event information can be transmitted to a server (e.g., a data center) for subsequent storage and/or analysis. User behavior profiles can thus be analyzed to determine, for example, services that users seem to prefer.
摘要翻译： 根据本发明的至少一些实施例，通过包括各种硬件和软件组件的通信设备来解决上述问题。 通信设备还包括检测各种用户使用事件的发生并记录这种事件的仪表逻辑。 使用事件传递关于用户如何实际使用通信设备的信息。 记录的使用事件信息可以被发送到服务器（例如，数据中心）以用于随后的存储和/或分析。 因此，可以分析用户行为简档以确定例如用户似乎喜欢的服务。
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公开(公告)号：US08249582B1
公开(公告)日：2012-08-21
申请号：US12962611
申请日：2010-12-07
IPC分类号： H04W24/00
CPC分类号： H04L41/5054 , H04M1/56 , H04M1/72519 , H04M1/72552 , H04W4/14 , H04W8/245
摘要： A processor-implemented method is provided comprising a portable electronic device receiving a first message that a key sequence was entered into the device wherein the key sequence is associated with sending of an outgoing transmission that was not connected. The method also comprises the device performing a first test comprising confirming at least one of the mobile directory number (MDN) and the network access identifier (NAI) of the device. The method also comprises the device performing a second test comprising requesting a first server to transmit a short message service (SMS) message to the device. The method also comprises performing a third test comprising transmitting a hypertext transport protocol (HTTP) message to a second server. Based on the results of at least one of the tests, the device at least one of displays a first visual message and plays a second audible message advising at least one corrective action step.
摘要翻译： 提供了一种处理器实现的方法，其包括便携式电子设备，其接收键入序列进入设备的第一消息，其中所述密钥序列与未连接的传出传输的发送相关联。 该方法还包括执行第一测试的设备，包括确认设备的移动电话号码（MDN）和网络接入标识符（NAI）中的至少一个。 该方法还包括执行第二测试的设备，包括请求第一服务器向设备发送短消息服务（SMS）消息。 该方法还包括执行第三测试，包括向第二服务器发送超文本传输协议（HTTP）消息。 基于至少一个测试的结果，设备至少一个显示第一可视消息并播放建议至少一个校正动作步骤的第二可听消息。
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公开(公告)号：US07974616B1
公开(公告)日：2011-07-05
申请号：US12844688
申请日：2010-07-27
申请人： Robert E. Urbanek
发明人： Robert E. Urbanek
IPC分类号： H04W24/00 , H04M11/00 , G06F15/173
CPC分类号： H04M3/42068 , G06F11/3466 , G06F11/3476 , G06F2201/86 , G06F2201/865 , H04M1/72522 , H04M1/72563 , H04M2203/553
摘要： The issues introduced above are addressed by, in accordance with at least some embodiments of the invention, a communication device that includes various hardware and software components. The communication device also comprises instrumentation logic that detects the occurrences of various user usage events and logs such events. The usage events impart information about how a user is actually using the communication device. The logged usage event information can be transmitted to a server (e.g., a data center) for subsequent storage and/or analysis. User behavior profiles can thus be analyzed to determine, for example, services that users seem to prefer.
摘要翻译： 根据本发明的至少一些实施例，通过包括各种硬件和软件组件的通信设备来解决上述问题。 通信设备还包括检测各种用户使用事件的发生并记录这种事件的仪表逻辑。 使用事件传递关于用户如何实际使用通信设备的信息。 记录的使用事件信息可以被发送到服务器（例如，数据中心）以用于随后的存储和/或分析。 因此，可以分析用户行为简档以确定例如用户似乎喜欢的服务。
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公开(公告)号：US07761098B1
公开(公告)日：2010-07-20
申请号：US11758488
申请日：2007-06-05
申请人： Hieu Nguyen , Robert E. Urbanek
发明人： Hieu Nguyen , Robert E. Urbanek
IPC分类号： H04W1/00
CPC分类号： H04W48/18 , H04M1/72563 , H04W88/06
摘要： A multi-mode wireless device is provided to communicate with a plurality of networks, at least some of the networks having different modes of communication. The multi-mode wireless device has a network selection component to monitor at least some of networks and switch the multi-mode wireless device to communicate with different networks based on a network selection criterion. The user interface allows a user of the multi-mode wireless device to edit the network selection criterion based on a user preference related to the network used by the multi-mode wireless device. A method for communicating on one or more networks using a multi-mode wireless device is also provided.
摘要翻译： 提供多模式无线设备以与多个网络通信，至少一些网络具有不同的通信模式。 多模式无线设备具有网络选择组件以监视至少一些网络，并且基于网络选择标准来切换多模式无线设备以与不同网络进行通信。 用户界面允许多模式无线设备的用户基于与由多模式无线设备使用的网络相关的用户偏好来编辑网络选择标准。 还提供了使用多模式无线设备在一个或多个网络上进行通信的方法。
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