公开(公告)号：US08102994B2

公开(公告)日：2012-01-24

申请号：US12650103

申请日：2009-12-30

申请人： Ronald J. Perrella ,  Barrett Kreiner

发明人： Ronald J. Perrella ,  Barrett Kreiner

IPC分类号： H04M3/523

CPC分类号： H04M7/003 ,  H04M3/42059 ,  H04M3/5166 ,  H04M3/5175 ,  H04M3/5183

摘要： An automatic call distribution system includes a first software control module and a caller identification device for capturing caller identification information associated with an incoming call, a call agent station in communication with the automatic call distribution system, and an interactive voice response system in communication with the automatic call distribution system. The interactive voice response system administers a survey to a caller associated with the caller identification information. In response to receiving the incoming call, a transaction is completed between the caller and a call agent. Upon completion of the transaction, the call agent asks the caller to take part in the survey and seeks permission of the caller to use the caller's caller identification information in the survey. Upon obtaining consent from the caller, the call is routed by the automatic call distribution system from the call agent to the interactive voice response system to initiate the survey.

摘要翻译： 自动呼叫分配系统包括第一软件控制模块和用于捕获与呼入呼叫相关联的呼叫者识别信息的呼叫者识别装置，与自动呼叫分配系统通信的呼叫代理站，以及与该自动呼叫分配系统通信的交互式语音应答系统 自动呼叫分配系统。 交互式语音响应系统向与呼叫者识别信息相关联的呼叫者管理调查。 响应于接收到来电，在呼叫者和呼叫代理之间完成交易。 交易完成后，呼叫代理人要求呼叫方参与调查，并请求呼叫方在调查中使用主叫方的呼叫者识别信息。 一旦获得来自呼叫者的同意，该呼叫由自动呼叫分配系统从呼叫代理路由到交互式语音应答系统以发起调查。

公开(公告)号：US20100177876A1

公开(公告)日：2010-07-15

申请号：US12650103

申请日：2009-12-30

申请人： Ronald J. Perrella ,  Barrett Morris Kreiner

发明人： Ronald J. Perrella ,  Barrett Morris Kreiner

IPC分类号： H04M1/64

CPC分类号： H04M7/003 ,  H04M3/42059 ,  H04M3/5166 ,  H04M3/5175 ,  H04M3/5183

摘要： An automatic call distribution system includes a first software control module and a caller identification device for capturing caller identification information associated with an incoming call, a call agent station in communication with the automatic call distribution system, and an interactive voice response system in communication with the automatic call distribution system. The interactive voice response system administers a survey to a caller associated with the caller identification information. In response to receiving the incoming call, a transaction is completed between the caller and a call agent. Upon completion of the transaction, the call agent asks the caller to take part in the survey and seeks permission of the caller to use the caller's caller identification information in the survey. Upon obtaining consent from the caller, the call is routed by the automatic call distribution system from the call agent to the interactive voice response system to initiate the survey.

摘要翻译： 自动呼叫分配系统包括：第一软件控制模块和用于捕获与呼入呼叫相关联的呼叫者识别信息的呼叫者识别装置，与自动呼叫分配系统通信的呼叫代理站，以及与所述自动呼叫分配系统通信的交互式语音响应系统 自动呼叫分配系统。 交互式语音响应系统向与呼叫者识别信息相关联的呼叫者管理调查。 响应于接收到来电，在呼叫者和呼叫代理之间完成交易。 交易完成后，呼叫代理人要求呼叫方参与调查，并请求呼叫方在调查中使用主叫方的呼叫者识别信息。 一旦获得来自呼叫者的同意，该呼叫由自动呼叫分配系统从呼叫代理路由到交互式语音应答系统以发起调查。

公开(公告)号：US07672444B2

公开(公告)日：2010-03-02

申请号：US10746804

申请日：2003-12-24

申请人： Ronald J Perrella ,  Barrett Morris Kreiner

发明人： Ronald J Perrella ,  Barrett Morris Kreiner

IPC分类号： H04M3/523

CPC分类号： H04M7/003 ,  H04M3/42059 ,  H04M3/5166 ,  H04M3/5175 ,  H04M3/5183

摘要： A system and method is provided that includes an automatic call distribution system adapted to communicate over a network and includes a first software control module and a caller identification information device. The automatic call distribution system is configured to capture the caller identification information associated with an incoming call placed by a client and to route the incoming call and the caller identification information received from the network to a call agent station. The system also provides an interactive voice response system in communication with the automatic call distribution system for administering a survey to a client in communication with the call agent station. The survey is then associated with the client's caller identification information and identification information of the call agent.

摘要翻译： 提供了一种系统和方法，其包括适于通过网络通信并包括第一软件控制模块和呼叫者识别信息设备的自动呼叫分配系统。 自动呼叫分配系统被配置为捕获与由客户端发出的呼入呼叫相关联的呼叫者识别信息，并将从网络接收到的呼入呼叫和呼叫者识别信息路由到呼叫代理站。 该系统还提供与自动呼叫分配系统通信的交互式语音响应系统，用于向与呼叫代理站通信的客户端进行调查。 然后，该调查与客户的呼叫者识别信息和呼叫代理的识别信息相关联。

公开(公告)号：US07096038B1

公开(公告)日：2006-08-22

申请号：US10279156

申请日：2002-10-24

申请人： Ronald J. Perrella

发明人： Ronald J. Perrella

IPC分类号： H04B1/38 ,  H04N5/232

CPC分类号： H04N1/2179 ,  H04N1/00212 ,  H04N1/00225 ,  H04N1/00251 ,  H04N1/00347 ,  H04N2101/00 ,  H04N2201/0015 ,  H04N2201/0039

摘要： An apparatus is disclosed for wirelessly communicating a digital photograph image file. The image file may be divided into resulting files and the resulting files attached to e-mail messages that are wirelessly transmitted to a wireless network. Upon receipt of the wireless e-mail messages and resulting file attachments, the resulting files are recombined back into the image file.

摘要翻译： 公开了一种用于无线地传送数字照片图像文件的装置。 图像文件可以被划分成所生成的文件，并且附加到无线传送到无线网络的电子邮件的结果文件。 在接收到无线电子邮件消息和生成的文件附件后，生成的文件将重新组合到映像文件中。