公开(公告)号：US20170004510A1

公开(公告)日：2017-01-05

申请号：US14790957

申请日：2015-07-02

申请人： Lana Wong ,  Hiroshi Kitada ,  Steven A. Nelson ,  TJ Tsai

发明人： Lana Wong ,  Hiroshi Kitada ,  Steven A. Nelson ,  TJ Tsai

IPC分类号： G06Q30/00 ,  H04L29/08

CPC分类号： G06Q30/016 ,  G06Q30/0281 ,  H04L67/14 ,  H04L67/141 ,  H04L67/22 ,  H04L67/32

摘要： A method and apparatus for providing a synchronous communication session comprising a customer service session and a video conferencing session are provided. The customer service session is established by a distribution service in response to a request received from a cabinet application that is geographically remote from a virtual receptionist application. The request includes a computer identifier of the cabinet application that is then used by the virtual receptionist application to request a video conferencing session from a video conferencing service that is separate from the distribution service. During the synchronous communication session, the virtual receptionist can cause a display at the cabinet application to display a screen at the virtual receptionist application.

公开(公告)号：US20170004546A1

公开(公告)日：2017-01-05

申请号：US14790965

申请日：2015-07-02

申请人： Lana Wong ,  Hiroshi Kitada ,  Steven A. Nelson ,  TJ Tsai

发明人： Lana Wong ,  Hiroshi Kitada ,  Steven A. Nelson ,  TJ Tsai

IPC分类号： G06Q30/02 ,  H04L29/08

CPC分类号： G06Q30/0281 ,  H04L67/025 ,  H04L67/14

摘要： A method and apparatus for providing a synchronous communication session comprising a customer service session and a video conferencing session are provided. The customer service session is established by a distribution service in response to a request received from a cabinet application that is geographically remote from a virtual receptionist application. The request includes a computer identifier of the cabinet application that is then used by the virtual receptionist application to request a video conferencing session from a video conferencing service that is separate from the distribution service. During the synchronous communication session, the virtual receptionist can cause a display at the cabinet application to display a screen at the virtual receptionist application.

摘要翻译： 提供了一种用于提供包括客户服务会话和视频会议会话的同步通信会话的方法和装置。 客户服务会话由分发服务建立，响应于从地理上远离虚拟接待应用的机柜应用收到的请求。 请求包括机柜应用程序的计算机标识符，然后由虚拟接收器应用程序使用该计算机标识符，从与分发服务分离的视频会议服务请求视频会议会话。 在同步通信会话期间，虚拟接收器可以使得橱柜应用处的显示在虚拟接收应用中显示屏幕。