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公开(公告)号：US12118191B2
公开(公告)日：2024-10-15
申请号：US18401775
申请日：2024-01-02
申请人： Truist Bank
发明人： Alexis Pastore
IPC分类号： G06F3/0484 , G06F3/0482 , G06F18/21 , G06F18/2321 , G06F18/2413 , G06F18/243 , G06N3/0442 , G06N3/045 , G06N3/0464 , G06N3/08 , G06N3/084 , G06N3/088 , G06N20/00 , G06N20/10 , G06Q20/22 , G06Q20/24 , G06Q20/32 , G06Q20/38 , G06Q20/40 , G06Q40/03
CPC分类号： G06F3/0484 , G06F3/0482 , G06Q20/227 , G06Q20/24 , G06Q40/03 , G06F18/217 , G06F18/2321 , G06F18/24143 , G06F18/24323 , G06N3/0442 , G06N3/045 , G06N3/0464 , G06N3/08 , G06N3/084 , G06N3/088 , G06N20/00 , G06N20/10 , G06Q20/3221 , G06Q20/389 , G06Q20/405
摘要： A system and method for allowing a user to manage transactions in an online credit card application. The system includes a back-end server operating the online application and including a processor for processing data and information, a communications interface communicatively coupled to the processor, and a memory device storing data and executable code. When the code is executed, the processor can link one or more external bank accounts to the online application, provide a list of transactions that were made using the credit card, enable a user to select one or more of the transactions in the list to be paid independent of the other transactions, and enable the user to pay the selected transactions using the one or more external bank accounts.
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公开(公告)号：US12112384B2
公开(公告)日：2024-10-08
申请号：US17853728
申请日：2022-06-29
申请人： Truist Bank
IPC分类号： G06Q30/00 , G06Q20/10 , G06Q30/0601 , G06Q40/08
CPC分类号： G06Q40/08 , G06Q20/10 , G06Q30/0611 , G06Q30/0623
摘要： The present disclosure describes novel systems and methods for a customer to receive information and/or purchase a product or service while interacting with multiple vendors through a single contact/agency. The customer is able to communicate with the agency through a variety of communication modes. The agency adapts the customer's input as necessary to meet the requirements of the vendors and the agency returns information to the customer so that the customer can conveniently interact with the multiple vendors. The systems and methods allow for the customer to stop and restart the process at various points using any of the communication modes. The agency has the ability to present the customer with prospecting, sales, service, upgrades, cross-sells, and other pre- and post-purchase services at the single point-of-contact agency.
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公开(公告)号：US20240333796A1
公开(公告)日：2024-10-03
申请号：US18524716
申请日：2023-11-30
申请人： Truist Bank
发明人： Kendra Henry , Pramod Nambiar , Luana Peterman
摘要： Quality communication can be maintained for integrated channels in transaction systems. For example, a system can receive, by a transaction management layer, a transaction request from a transaction channel of a plurality of transaction channels, the transaction request being in a channel-specific format associated with the transaction channel. The system can, in response to a downstream transaction processing system processing the transaction request, receive a status indicator of the processing of the transaction request. The system can transform the status indicator into the channel-specific format associated with the transaction channel. The system can send the status indicator in the channel-specific format to the transaction channel. The transaction channel can be configured to perform an action in response to receiving the status indicator.
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公开(公告)号：US20240330943A1
公开(公告)日：2024-10-03
申请号：US18192604
申请日：2023-03-29
申请人： Truist Bank
IPC分类号： G06Q30/015 , G06F40/20 , H04L51/216
CPC分类号： G06Q30/015 , G06F40/20 , H04L51/216
摘要： A computing device, a computer program product, and a computer-implemented method for delivering enhanced financial services and, more particularly, for facilitating enhanced network communication between a user and a financial institution via a client device. A digital financial management platform for the client device includes a chat support platform that facilitates enhanced chat routing and an enhanced user chat experience. The chat support platform enables a user to have a more efficient and effective chat experience by routing a virtual chat communication session from an automated virtual support agent to an appropriate human support agent based on a user request in response to one or more probing questions presented by the automated virtual support agent.
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公开(公告)号：US20240330926A1
公开(公告)日：2024-10-03
申请号：US18193228
申请日：2023-03-30
申请人： Truist Bank
发明人： Barath Jayaraman
CPC分类号： G06Q20/401 , G06Q20/042 , G06Q20/3825 , G06Q20/389 , H04L9/3213
摘要： A system and method for authenticating a check. The system includes a back-end server operating a digital application and having a processor for processing data and information, a communications interface communicatively coupled to the processor, and a memory device storing data and executable code. When the code is executed, the processor can assign an NFT to an image of the check using a blockchain platform, and verify the authenticity of the check using the NFT and the blockchain platform. The NFT is assigned to the image of the check by a preparer of the check and the check can be authenticated by a recipient or payee of the check and a bank that receives the check as a deposit or a cashing entity of the check.
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公开(公告)号：US20240329809A1
公开(公告)日：2024-10-03
申请号：US18193263
申请日：2023-03-30
申请人： Truist Bank
发明人： Barath Jayaraman
IPC分类号： G06F3/0484 , G06Q30/0201
CPC分类号： G06F3/0484 , G06Q30/0201
摘要： A system including a computing device with at least one processing device and at least one memory device, wherein the computing device executes computer-readable instructions, and a network operatively connecting the computing device to at least one user device. Upon execution of the computer-readable instructions, the at least one processing device is configured to provide, via the network, a user selectable mechanism. The user selectable mechanism is configured to permit at least one user to select at least one targeted action. The user selectable mechanism is displayed, via a graphical user interface, on the at least one user device. The at least one processing device is configured to initiate the at least one targeted action when the user selectable mechanism is engaged by the user.
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公开(公告)号：US12099821B2
公开(公告)日：2024-09-24
申请号：US18163968
申请日：2023-02-03
申请人： Truist Bank
发明人： Barath Jayaraman
IPC分类号： G06F3/0481 , G06F8/38 , G06Q20/12
CPC分类号： G06F8/38 , G06F3/0481 , G06Q20/12
摘要： A computing system is configured to execute a method of displaying customized graphic content on a user device and includes steps of requesting, from a user of the user device, a selection regarding a change of display template to be utilized in determining graphic content to be displayed by the user device on the graphical user interface thereof, reconfiguring the user device and/or a mobile banking software application executable on the user device to cause the graphic content to be displayed by the user device during execution of the mobile banking software application on the user device, and displaying the graphic content on the user device during execution of the mobile banking software application.
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8.发明公开公开(公告)号：US20240305697A1
公开(公告)日：2024-09-12
申请号：US18669717
申请日：2024-05-21
申请人： Truist Bank
发明人： Jason Pedone
IPC分类号： H04L67/5683 , H04L43/067 , H04L67/52
CPC分类号： H04L67/5683 , H04L43/067 , H04L67/52
摘要： A system can determine that an entity is proximate to an interaction location based on a first location of an entity device associated with the entity. The system can cache historical interaction data related to the entity and the interaction location in a processor device. The system can generate an interaction recommendation for the entity relating to the interaction location based on the historical interaction data and predetermined interaction instructions. The system can control a pending interaction related to the entity and the interaction location on the entity device based on the interaction recommendation.
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公开(公告)号：US20240303419A1
公开(公告)日：2024-09-12
申请号：US18401772
申请日：2024-01-02
申请人： Truist Bank
发明人： Barath Jayaraman
IPC分类号： G06F40/174 , G06F3/12 , G06F40/186
CPC分类号： G06F40/174 , G06F3/1222 , G06F3/1271 , G06F40/186
摘要： A computing system and a method remotely generate documents wherein a user establishes communication with the computing system from a user device and is instructed to enter the information in a document template displayed on the user device. The user device is enabled to select a document type and a document format. The document types include a conventional check and a cashier's check. The document formats include a printed hard copy and an electronic document.
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公开(公告)号：US20240293934A1
公开(公告)日：2024-09-05
申请号：US18117178
申请日：2023-03-03
申请人： Truist Bank
发明人： Yadhira Haydee Arroyo , John Walker
CPC分类号： B25J9/1682 , B25J9/161 , B25J9/163 , B25J11/008
摘要： Robotic Butlers can be deployed at an entertainment event to perform tasks for users. For example, a computer-implemented method described herein can include deploying a plurality of robotic butlers at the entertainment event. The computer-implemented method can also include receiving at least one task request for a robotic butler of the plurality of robotic butlers from at least one user at the entertainment event. The computer-implemented method can further include instructing the robotic butler of the plurality of robotic butlers to perform at least one task for the at least one user at the entertainment event.
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