公开(公告)号：US20130308630A1

公开(公告)日：2013-11-21

申请号：US13831536

申请日：2013-03-14

Applicant: Vocalocity, Inc.

Inventor： Jonathan Alexander ,  Ryan Sweet

IPC: H04L29/06

CPC classification number: H04L29/06387 ,  H04L65/1053 ,  H04L65/1069 ,  H04M7/0021

Abstract: A system for collecting information associated with a telephonic communication made through a VoIP system by dynamically integrating a plurality of end user software applications including a client side integration proxy in electronic communication with a hosted VoIP PBX. Software executing on the client side integration proxy retrieves data related to a requested previous telephonic communication from a data store, assigns a portion of a memory cache for storing the retrieved data about the previous telephonic communication, enables one or more of the plurality of end user software applications to access the data about the previous telephonic communication, enables one or more of the plurality of end user software applications to update, modify, or add to the data about the previous telephonic communication, and retrieves and presents the supplemented data about the previous telephonic communication to the end user.

Abstract translation: 一种用于收集与通过VoIP系统进行的电话通信相关联的信息的系统，通过动态地将多个最终用户软件应用程序集成，所述终端用户软件应用包括与托管VoIP PBX的电子通信中的客户端集成代理。 在客户端集成代理上执行的软件从数据存储器检索与所请求的先前电话通信有关的数据，分配用于存储关于先前电话通信的检索数据的存储器高速缓存的一部分，使得多个终端用户中的一个或多个 用于访问关于之前的电话通信的数据的软件应用使多个终端用户软件应用程序中的一个或多个能够更新，修改或增加关于之前的电话通信的数据，并且检索和呈现关于先前的电话通信的补充数据 电话通信给最终用户。

公开(公告)号：US09516067B2

公开(公告)日：2016-12-06

申请号：US13831785

申请日：2013-03-15

Applicant: Vocalocity, Inc.

Inventor： Randy Layman ,  Robert Michael Smith ,  Keith Meyers ,  Barry Fleming

IPC: H04L29/06 ,  H04L12/24 ,  H04L12/26

CPC classification number: H04L65/1053 ,  H04L41/0659 ,  H04L41/0663 ,  H04L41/5009 ,  H04L41/5087 ,  H04L43/08

Abstract: A system and method is disclosed herein for providing a unidirectional outage bypass for outgoing communications from a session initiation protocol (SIP) device in a hosted Voice-over Internet Protocol (VoIP) private branch exchange (PBX) system. An outage monitoring system is in communication with both a bypass configuration system and one or more bypass enablers that act at the direction of the bypass configuration system. The outage monitoring system detects outages and overloads, as well as, network failures between network components, the VoIP PBX, Client Devices and the public switched telephone network (PSTN). The bypass configuration system, in response to a detection of an outage, determines error-handling procedures for the unidirectional outage bypass system based on bypass configuration data. The bypass enablers forward outgoing communications between a client device and the PSTN, in accordance the error-handling procedures, by bypassing components that are currently experiencing failures or overloads.

Abstract translation: 本文公开了一种系统和方法，用于为托管的语音互联网协议（VoIP）专用小交换机（PBX）系统中的会话发起协议（SIP）设备提供用于输出通信的单向中断旁路。 中断监控系统与旁路配置系统和一个或多个旁路启动器通信，这些旁路使能器在旁路配置系统的方向上起作用。 中断监控系统检测网络组件，VoIP PBX，客户端设备和公共交换电话网（PSTN）之间的中断和过载以及网络故障。 旁路配置系统响应于中断的检测，基于旁路配置数据确定单向中断旁路系统的错误处理过程。 旁路使能器通过绕过当前遇到故障或重载的组件，根据错误处理过程转发客户端设备和PSTN之间的传出通信。

公开(公告)号：US09112747B2

公开(公告)日：2015-08-18

申请号：US13831536

申请日：2013-03-14

Applicant: Vocalocity, Inc.

Inventor： Jonathan Alexander ,  Ryan Sweet

IPC: H04M7/00 ,  H04W84/16 ,  H04M3/42 ,  H04L29/06

CPC classification number: H04L29/06387 ,  H04L65/1053 ,  H04L65/1069 ,  H04M7/0021

Abstract: A system for collecting information associated with a telephonic communication made through it VoIP system by dynamically integrating a plurality of end user software applications including a client side integration proxy in electronic communication with a hosted VoIP PBX. Software executing on the client side integration proxy retrieves data related to a requested previous telephonic communication from a data store, assigns a portion of a memory cache for storing the retrieved data about the previous telephonic communication, enables one or more of the plurality of end user software applications to access the data about the previous telephonic communication, enables one or more of the plurality of end user software applications to update, modify, or add to the data about the previous telephonic communication, and retrieves and presents the supplemented data about the previous telephonic communication to the end user.

Abstract translation: 一种用于收集与通过其VoIP系统进行的电话通信相关联的信息的系统，其通过动态地将多个最终用户软件应用程序集成，所述终端用户软件应用包括与托管的VoIP PBX的电子通信中的客户端集成代理。 在客户端集成代理上执行的软件从数据存储器检索与所请求的先前电话通信有关的数据，分配用于存储关于先前电话通信的检索数据的存储器高速缓存的一部分，使得多个终端用户中的一个或多个 用于访问关于之前的电话通信的数据的软件应用使多个终端用户软件应用程序中的一个或多个能够更新，修改或增加关于之前的电话通信的数据，并且检索和呈现关于先前的电话通信的补充数据 电话通信给最终用户。

公开(公告)号：US20140140202A1

公开(公告)日：2014-05-22

申请号：US13831728

申请日：2013-03-15

Applicant: VOCALOCITY, INC.

Inventor： Randy Layman ,  Robert Michael Smith ,  Keith Meyers ,  Barry Fleming

IPC: H04L12/24

CPC classification number: H04L41/5009 ,  H04L41/0659 ,  H04L41/5087 ,  H04L43/08

Abstract: A system and method are disclosed herein for providing a unidirectional outage bypass for incoming communications via a hosted Voice-over Internet Protocol (VoIP) private branch exchange (PBX) system to a session initiation protocol (SIP) device. An outage monitoring system is in communication with both the unidirectional bypass system and one or more bypass enablers that act at the direction of the unidirectional bypass system. The outage monitoring system detects outages and overloads, as well as, network failures between network components, the VoIP PBX, Client Devices and the public switched telephone network (PSTN). The unidirectional bypass system, in response to detection of an outage, determines error-handling procedures for the unidirectional bypass based on bypass configuration data. The bypass enablers forward incoming communications between the PSTN and a bypass destination following a bypass route in accordance the error-handling procedures, by bypassing components that are currently experiencing failures or overloads.

Abstract translation: 本文公开了一种系统和方法，用于通过托管的语音互联网协议（VoIP）专用小交换机（PBX）系统向会话发起协议（SIP）设备提供用于进入通信的单向中断旁路。 中断监控系统与单向旁路系统和一个或多个在单向旁路系统方向上起作用的旁路使能器进行通信。 中断监控系统检测网络组件，VoIP PBX，客户端设备和公共交换电话网（PSTN）之间的中断和过载以及网络故障。 单向旁路系统响应于检测到中断，基于旁路配置数据确定单向旁路的错误处理过程。 旁路使能器通过绕过当前遇到故障或重载的组件，根据错误处理过程，转发PSTN和旁路目的地之间的传入通信。

公开(公告)号：US09401997B2

公开(公告)日：2016-07-26

申请号：US13680382

申请日：2012-11-19

Applicant: Vocalocity, Inc.

Inventor： Jonathan Alexander ,  Ryan Sweet

IPC: H04M7/00 ,  H04W84/16 ,  H04L29/06 ,  H04M3/42

CPC classification number: H04M7/006 ,  H04L65/105 ,  H04L65/1053 ,  H04M3/42314

Abstract: A system for dynamically integrating and synchronizing a plurality of software applications of an end user as part of a telephonic communication between the end user and a third party managed and handled by a hosted VoIP PBX includes a client side integration proxy having (i) an API for communicating and exchanging data with the software applications and (ii) memory cache dedicated to storing information about the telephonic communication handled and managed by a hosted VoIP PBX, wherein the client side integration proxy assigns a record in the memory cache for storing information about the telephonic communication and enables the software applications periodically to access and dynamically update, modify, or add to the record as the information about the telephonic communication is updated or changed by other software applications and by the end user.

Abstract translation: 用于动态地整合和同步终端用户的多个软件应用程序的系统，作为终端用户和托管VoIP PBX管理和处理的第三方之间的电话通信的一部分，包括客户端集成代理，其具有（i）API 用于与软件应用程序通信和交换数据，以及（ii）专用于存储由托管VoIP PBX处理和管理的电话通信的信息的存储器缓存，其中客户端集成代理在存储器高速缓存中分配用于存储关于 电话通信，使得软件应用程序能够定期访问和动态地更新，修改或添加到记录中，因为有关电话通信的信息被其他软件应用程序和最终用户更新或更改。

公开(公告)号：US20140376705A1

公开(公告)日：2014-12-25

申请号：US14169385

申请日：2014-01-31

Applicant: Vocalocity, Inc.

Inventor： Randy Layman ,  Jonathan Alexander

IPC: H04M7/00 ,  H04M3/436 ,  H04M3/42

CPC classification number: H04M7/0078 ,  H04M3/38 ,  H04M3/42314

Abstract: A system and method are disclosed herein for providing mitigation of VoIP PBX fraud while having minimal impact on authorized VoIP PBX users. The method includes a system for detecting potential fraud based on multiple and configurable fraud indicators as well as historical data, which can be customized for individual users or groups, which in turn can trigger the other parts of the system to mitigate fraud. The system can terminate in-process calls that are potentially fraudulent and reset the network access credentials for the user accounts or device(s) that have been potentially compromised. The system can use historical data to block further calls from the compromised user accounts or devices to specific locations where the presumed fraudulent calls were directed. In a further aspect, the system and method can automatically reset the network access credentials for authorized users with minimal down time.

Abstract translation: 本文公开了一种系统和方法，用于提供减轻VoIP PBX欺诈，同时对授权的VoIP PBX用户的影响最小。 该方法包括用于基于多个可配置的欺诈指示符以及历史数据来检测潜在欺诈的系统，其可以针对个体用户或组进行定制，这又可以触发系统的其他部分来减轻欺诈。 系统可以终止潜在的欺诈性进程中的呼叫，并重置已被潜在地受到损害的用户帐户或设备的网络访问凭证。 系统可以使用历史数据来阻止来自被入侵的用户帐户或设备的进一步呼叫到被推定的欺诈呼叫被指向的特定位置。 另一方面，系统和方法可以以最小的停机时间自动重置授权用户的网络访问凭证。

公开(公告)号：US20130148648A1

公开(公告)日：2013-06-13

申请号：US13680382

申请日：2012-11-19

Applicant: VOCALOCITY, INC.

Inventor： Jonathan Alexander ,  Ryan Sweet

IPC: H04M7/00

CPC classification number: H04M7/006 ,  H04L65/105 ,  H04L65/1053 ,  H04M3/42314

Abstract: A system for dynamically integrating and synchronizing a plurality of software applications of an end user as part of a telephonic communication between the end user and a third party managed and handled by a hosted VoIP PBX includes a client side integration proxy having (i) an API for communicating and exchanging data with the software applications and (ii) memory cache dedicated to storing information about the telephonic communication handled and managed by a hosted VoIP PBX, wherein the client side integration proxy assigns a record in the memory cache for storing information about the telephonic communication and enables the software applications periodically to access and dynamically update, modify, or add to the record as the information about the telephonic communication is updated or changed by other software applications and by the end user.

Abstract translation: 用于动态地整合和同步终端用户的多个软件应用程序的系统，作为终端用户和托管VoIP PBX管理和处理的第三方之间的电话通信的一部分，包括客户端集成代理，其具有（i）API 用于与软件应用程序通信和交换数据，以及（ii）专用于存储由托管VoIP PBX处理和管理的电话通信的信息的存储器缓存，其中客户端集成代理在存储器高速缓存中分配用于存储关于 电话通信，使得软件应用程序能够定期访问和动态地更新，修改或添加到记录中，因为有关电话通信的信息被其他软件应用程序和最终用户更新或更改。

公开(公告)号：US09521049B2

公开(公告)日：2016-12-13

申请号：US13831728

申请日：2013-03-15

Applicant: Vocalocity, Inc.

Inventor： Randy Layman ,  Robert Michael Smith ,  Keith Meyers ,  Barry Fleming

IPC: H04L12/24 ,  H04L12/26

CPC classification number: H04L41/5009 ,  H04L41/0659 ,  H04L41/5087 ,  H04L43/08

Abstract: A system and method are disclosed herein for providing a unidirectional outage bypass for incoming communications via a hosted Voice-over Internet Protocol (VoIP) private branch exchange (PBX) system to a session initiation protocol (SIP) device. An outage monitoring system is in communication with both the unidirectional bypass system and one or more bypass enablers that act at the direction of the unidirectional bypass system. The outage monitoring system detects outages and overloads, as well as, network failures between network components, the VoIP PBX, Client Devices and the public switched telephone network (PSTN). The unidirectional bypass system, in response to detection of an outage, determines error-handling procedures for the unidirectional bypass based on bypass configuration data. The bypass enablers forward incoming communications between the PSTN and a bypass destination following a bypass route in accordance the error-handling procedures, by bypassing components that are currently experiencing failures or overloads.

Abstract translation: 本文公开了一种系统和方法，用于通过托管的语音互联网协议（VoIP）专用小交换机（PBX）系统向会话发起协议（SIP）设备提供用于进入通信的单向中断旁路。 中断监控系统与单向旁路系统和一个或多个在单向旁路系统方向上起作用的旁路使能器进行通信。 中断监控系统检测网络组件，VoIP PBX，客户端设备和公共交换电话网（PSTN）之间的中断和过载以及网络故障。 单向旁路系统响应于检测到中断，基于旁路配置数据确定单向旁路的错误处理过程。 旁路使能器通过绕过当前遇到故障或重载的组件，根据错误处理过程，转发PSTN和旁路目的地之间的传入通信。

公开(公告)号：US09521029B2

公开(公告)日：2016-12-13

申请号：US13680067

申请日：2012-11-18

Applicant: Vocalocity, Inc.

Inventor： Randy Layman ,  Robert Michael Smith ,  Keith Meyers ,  Barry Fleming

IPC: H04J1/16 ,  H04L29/06 ,  H04L29/14 ,  H04L12/24

CPC classification number: H04L29/06292 ,  H04L41/0246 ,  H04L41/0659 ,  H04L65/1053 ,  H04L65/1069 ,  H04L69/40

Abstract: A system and method is disclosed herein for providing a bidirectional outage bypass for a hosted voice-over Internet protocol (VoIP) private branch exchange (PBX) system. An outage monitoring system is in communication with both the bidirectional bypass system and one or more bypass enablers that act at the direction of the bidirectional bypass system. The outage monitoring system detects outages and overloads, as well as, network failures between the VoIP PBX and the public switched telephone network (PSTN). The bidirectional bypass system, in response to detection of an outage, determines error-handling procedures for the bidirectional bypass based on bypass configuration data. The bypass enablers forward outgoing communications between a client device and the PSTN, in accordance the error-handling procedures, by bypassing components that are currently experiencing failures or overloads. The bypass enablers forward incoming communications for the VoIP PBX to an alternative destination in accordance with the error-handling procedures.

Abstract translation: 本文公开了一种用于为托管的语音互联网协议（VoIP）专用小交换机（PBX）系统提供双向中断旁路的系统和方法。 中断监控系统与双向旁路系统和一个或多个在双向旁路系统方向上工作的旁路使能器通信。 中断监控系统检测到中断和过载，以及VoIP PBX和公共交换电话网（PSTN）之间的网络故障。 双向旁路系统响应于检测到中断，基于旁路配置数据确定双向旁路的错误处理过程。 旁路使能器通过绕过当前遇到故障或重载的组件，根据错误处理过程转发客户端设备和PSTN之间的传出通信。 旁路使能器根据错误处理过程将VoIP PBX的进入通信转发到备用目的地。

公开(公告)号：US20140140200A1

公开(公告)日：2014-05-22

申请号：US13831785

申请日：2013-03-15

Applicant: VOCALOCITY, INC.

Inventor： Randy Layman ,  Robert Michael Smith ,  Keith Meyers ,  Barry Fleming

IPC: H04L12/24

CPC classification number: H04L65/1053 ,  H04L41/0659 ,  H04L41/0663 ,  H04L41/5009 ,  H04L41/5087 ,  H04L43/08

Abstract: A system and method is disclosed herein for providing a unidirectional outage bypass for outgoing communications from a session initiation protocol (SIP) device in a hosted Voice-over Internet Protocol (VoIP) private branch exchange (PBX) system. An outage monitoring system is in communication with both a bypass configuration system and one or more bypass enablers that act at the direction of the bypass configuration system. The outage monitoring system detects outages and overloads, as well as, network failures between network components, the VoIP PBX, Client Devices and the public switched telephone network (PSTN). The bypass configuration system, in response to a detection of an outage, determines error-handling procedures for the unidirectional outage bypass system based on bypass configuration data. The bypass enablers forward outgoing communications between a client device and the PSTN, in accordance the error-handling procedures, by bypassing components that are currently experiencing failures or overloads.

Abstract translation: 本文公开了一种系统和方法，用于为托管的语音互联网协议（VoIP）专用小交换机（PBX）系统中的会话发起协议（SIP）设备提供用于输出通信的单向中断旁路。 中断监控系统与旁路配置系统和一个或多个旁路启动器通信，这些旁路使能器在旁路配置系统的方向上起作用。 中断监控系统检测网络组件，VoIP PBX，客户端设备和公共交换电话网（PSTN）之间的中断和过载以及网络故障。 旁路配置系统响应于中断的检测，基于旁路配置数据确定单向中断旁路系统的错误处理过程。 旁路使能器通过绕过当前遇到故障或重载的组件，根据错误处理过程转发客户端设备和PSTN之间的传出通信。