Control of communication services management

    公开(公告)号:US12095946B2

    公开(公告)日:2024-09-17

    申请号:US17704186

    申请日:2022-03-25

    Inventor: Gonen Sagie

    CPC classification number: H04M3/42314 H04L65/1053 H04M7/006

    Abstract: A computer-implemented method, system and computer program product, implementing management of a telephony system comprising one or more PBX systems (PBX) having data repositories having entity information, a temporary data repository comprising entity information from entities in the PBX, and a management repository comprising site information. The method includes obtaining a rule matching entities explicitly defined in the PBX to sites not explicitly defined in the PBX, obtaining entity identifier; obtaining entity information using the entity identifier, comprising querying the temporary repository, applying the rule against the entity, to match a site with which the entity is associated, obtaining site information, and performing an action with respect to the entity based on the site information. Updates to device information to be persistently available is implemented in the data repository of the PBX, and content of the temporary data repository is periodically replaced with data obtained from the data repositories.

    EXCHANGE, AND TELEPHONE EXCHANGE METHOD
    2.
    发明公开

    公开(公告)号:US20240223703A1

    公开(公告)日:2024-07-04

    申请号:US18287591

    申请日:2022-01-24

    CPC classification number: H04M3/42314 H04Q3/0025 H04Q2213/1322

    Abstract: To enable provision of various extension services to a terminal apparatus connected to an external exchange. A first gateway (12) registers an extension number of a terminal apparatus (30) to an extension control means (11). A flow control means (13) routes an outgoing call originated from the terminal apparatus (30) and an outgoing call addressed to the terminal apparatus (30) between the first gateway (12) and a second gateway (14). When receiving the outgoing call originated from the terminal apparatus (30) from the first gateway (12), the extension control means (11) processes the outgoing call as an outgoing call from the extension number of the terminal apparatus (30). In addition, when an outgoing call addressed to the extension number of the terminal apparatus (30) is made, the extension control means (11) transmits the outgoing call addressed to the terminal apparatus (30) to the first gateway (12).

    Inbound Call Routing In An Integrated Voice And Video Platform

    公开(公告)号:US20230164264A1

    公开(公告)日:2023-05-25

    申请号:US18152789

    申请日:2023-01-11

    CPC classification number: H04M3/42314 H04M3/56 H04N7/15

    Abstract: Voice and video features of a software platform are integrated to enable customization of software services of the software platform on a customer-basis. Routing rules are defined to route calls to certain phone numbers or extensions to certain software services. Thereafter, when a call is received via a telephony system associated with the software platform, a routing rule customized for the software platform is identified based on information signaled with the call, such as a phone number or extension dialed to place the call. A software service is determined based on the routing rule, and the phone is connected with the software system that provides the software service.

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