公开(公告)号：US11126939B2

公开(公告)日：2021-09-21

申请号：US16212393

申请日：2018-12-06

Applicant: AT&T Intellectual Property I, L.P.

Inventor： Rudolph Mappus ,  Vijayan Nagarajan ,  Abhay Dabholkar ,  Billy Langston, Jr. ,  Matthew Rosenbloom ,  Quan Nguyen

IPC: G06Q10/06 ,  G06N5/02 ,  G06Q10/04

Abstract: A processing system may obtain historical job feature, network plant feature, and calendar feature data associated with customer premises installation jobs of a telecommunication network which include a dispatch of a customer premises technician. A plurality of the customer premises installation jobs may further include a dispatch of a network-based technician. The processing system may then generate, from the historical data, a prediction model for predicting whether additional customer premises installation jobs may include a dispatch of a network-based technician, apply the prediction model to job feature, network plant feature, and calendar feature data associated with a pending customer premises installation job, determine a likelihood score of whether the pending customer premises installation job may include a dispatch of a network-based technician based upon the prediction model, and assign the pending customer premises installation job to at least a first customer premises technician in accordance with the likelihood score.