-
公开(公告)号：US20200184405A1
公开(公告)日：2020-06-11
申请号：US16212393
申请日：2018-12-06
Applicant: AT&T Intellectual Property I, L.P.
Inventor： Rudolph Mappus , Vijayan Nagarajan , Abhay Dabholkar , Billy Langston, JR. , Matthew Rosenbloom , Quan Nguyen
Abstract: A processing system may obtain historical job feature, network plant feature, and calendar feature data associated with customer premises installation jobs of a telecommunication network which include a dispatch of a customer premises technician. A plurality of the customer premises installation jobs may further include a dispatch of a network-based technician. The processing system may then generate, from the historical data, a prediction model for predicting whether additional customer premises installation jobs may include a dispatch of a network-based technician, apply the prediction model to job feature, network plant feature, and calendar feature data associated with a pending customer premises installation job, determine a likelihood score of whether the pending customer premises installation job may include a dispatch of a network-based technician based upon the prediction model, and assign the pending customer premises installation job to at least a first customer premises technician in accordance with the likelihood score.
-
公开(公告)号：US11126939B2
公开(公告)日：2021-09-21
申请号：US16212393
申请日：2018-12-06
Applicant: AT&T Intellectual Property I, L.P.
Inventor： Rudolph Mappus , Vijayan Nagarajan , Abhay Dabholkar , Billy Langston, Jr. , Matthew Rosenbloom , Quan Nguyen
Abstract: A processing system may obtain historical job feature, network plant feature, and calendar feature data associated with customer premises installation jobs of a telecommunication network which include a dispatch of a customer premises technician. A plurality of the customer premises installation jobs may further include a dispatch of a network-based technician. The processing system may then generate, from the historical data, a prediction model for predicting whether additional customer premises installation jobs may include a dispatch of a network-based technician, apply the prediction model to job feature, network plant feature, and calendar feature data associated with a pending customer premises installation job, determine a likelihood score of whether the pending customer premises installation job may include a dispatch of a network-based technician based upon the prediction model, and assign the pending customer premises installation job to at least a first customer premises technician in accordance with the likelihood score.
-
公开(公告)号：US20200184407A1
公开(公告)日：2020-06-11
申请号：US16215450
申请日：2018-12-10
Applicant: AT&T Intellectual Property I, L.P.
Inventor： Rudolph Mappus , Tejas Antani , Quan Nguyen , Erian Laperi , Mark D. Austin , Abhay Dabholkar
Abstract: A processing system may obtain a request for a new assignment for field technician work associated with a customer premises of a telecommunication network and generate a hypothetical schedule for a future date for field technicians from a set of scheduled assignments in accordance with first optimization factors, the hypothetical schedule including bundles of scheduled assignments for field technician work, each bundle including scheduled assignments for an individual field technician for the future date. The processing system may then determine opportunity windows for scheduling the new assignment comprising time blocks for which individual field technicians are not scheduled to work one of the scheduled assignments in a respective bundle in accordance with the hypothetical schedule, rank the opportunity windows in accordance with second optimization factors, and provide to a customer associated with the customer premises, an offer of an opportunity window, the offer including a rank of the opportunity window.
-
-
Search Results
3
records
(took 0.041 seconds)
