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公开(公告)号：US09191795B2
公开(公告)日：2015-11-17
申请号：US13688774
申请日：2012-11-29
Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.
Inventor： Charles Langevin , Brian Nab , Eric Reed
CPC classification number: H04W4/16 , H04L63/0861 , H04L67/02 , H04M3/493 , H04M2203/254 , H04W12/06
Abstract: A method enables a portable communication device to redirect a call initiated from the portable communication device and to execute a visual interactive voice response application for interfacing with a user. The method includes screening calls initiated from the portable communication device by a communication application resident on the portable communication device, and redirecting a call initiated from the portable communication device when the screening determines that the call matches predetermined criteria. The method also includes authenticating an account corresponding to the portable communication device that initiated the call by communicating with a service provider communication network, and executing a visual interactive voice response application that visually interacts with the user of the portable communication device upon authentication of the account by the service provider communication network.
Abstract translation: 一种方法使得便携式通信设备能够重定向从便携式通信设备发起的呼叫并执行用于与用户接口的视觉交互式语音响应应用。 该方法包括：通过驻留在便携式通信设备上的通信应用从便携式通信设备发起的呼叫，以及当筛选确定呼叫与预定标准相匹配时，重定向从便携式通信设备发起的呼叫。 该方法还包括通过与服务提供商通信网络进行通信来认证对应于发起呼叫的便携式通信设备的帐户，以及执行视觉交互式语音响应应用程序，该视觉交互式语音响应应用程序在认证该帐户时与便携式通信设备的用户可视地交互 由服务提供商通信网络。
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公开(公告)号：US09730036B2
公开(公告)日：2017-08-08
申请号：US14921283
申请日：2015-10-23
Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.
Inventor： Charles Langevin , Brian Nab , Eric Reed
CPC classification number: H04W4/16 , H04L63/0861 , H04L67/02 , H04M3/493 , H04M2203/254 , H04W12/06
Abstract: A method is provided for redirecting a call initiated from a portable communication device. The method includes screening calls initiated from the portable communication device, and on the portable communication device, automatically redirecting the call initiated from the portable communication device from a normal communication network to a specified service provider communication network when the screening determines that the call matches predetermined criteria. The method also includes authenticating a user account, executing a visual IVR application that visually interacts with a user of the portable communication device upon authentication of the account, and forwarding the redirected call via a communication network to an alternate system when the authentication of the account fails. The method further includes retrieving personalized account information from the service provider for use by the visual IVR application upon authentication of the account, and displaying selected retrieved personalized account information.
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3.发明申请公开(公告)号：US20240420012A1
公开(公告)日：2024-12-19
申请号：US18334481
申请日：2023-06-14
Applicant: AT&T Intellectual Property I, L.P.
Inventor： Mark Austin , Abhay Dabholkar , Brian Nab , Andrew Markus
IPC: G06N20/00
Abstract: Aspects of the subject disclosure may include, for example, obtaining one or more information items or documents, checking the one or more information items or documents for determined sensitivity and determining role-based access for the one or more information items or documents, based on the checking and the determining, performing a preliminary analysis of the one or more information items or documents, wherein the preliminary analysis involves one or more pre-processing procedures, one or more chunking procedures, one or more embedding procedures, one or more customization procedures for particular use cases, or a combination thereof, and storing results of the preliminary analysis in a vector knowledge base for training one or more generative artificial intelligence (AI) large language models (LLMs). Other embodiments are disclosed.
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公开(公告)号：US10009740B2
公开(公告)日：2018-06-26
申请号：US15657631
申请日：2017-07-24
Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.
Inventor： Charles Langevin , Brian Nab , Eric Reed
CPC classification number: H04W4/16 , H04L63/0861 , H04L67/02 , H04M3/493 , H04M2203/254 , H04W12/06
Abstract: A method enables a portable communication device to redirect a call initiated from the portable communication device and to execute a visual interactive voice response application for interfacing with a user. The method includes screening calls initiated from the portable communication device by a communication application resident on the portable communication device, and redirecting a call initiated from the portable communication device when the screening determines that the call matches predetermined criteria. The method also includes authenticating an account corresponding to the portable communication device that initiated the call by communicating with a service provider communication network, and executing a visual interactive voice response application that visually interacts with the user of the portable communication device upon authentication of the account by the service provider communication network.
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