公开(公告)号：US20210389924A1

公开(公告)日：2021-12-16

申请号：US16897389

申请日：2020-06-10

Applicant: AT&T Intellectual Property I, L.P.

Inventor： Shiu Chong ,  Michael Kamlet ,  Michael Petys ,  Timothy Smith ,  Andreea Cuculeanu ,  Kathleen Flynn ,  John Tadlock ,  Kenneth Williams ,  Steven Brakke ,  Michael Silva ,  Keith Gouveia

IPC: G06F3/16 ,  G10L15/22 ,  G10L15/30 ,  H04W12/02 ,  H04M3/42

Abstract: Concepts and technologies are disclosed herein for extracting and redacting sensitive information from audio. A call having audio and being associated with a customer can be received at a computing device, and the call can be routed to an agent device. During the call, the computing device can detect an impending disclosure of sensitive personal information of the customer. The computing device can generate, during the call, sensitive data that can correspond to the sensitive personal information. The sensitive data can be generated based on sensitive audio of the call. The computing device can provide modified audio to the agent device in real-time or non-real-time. The modified audio can include nonsensitive audio of the call and can omit the sensitive audio. The sensitive data can be provided to a call handling application that is in communication with the computing device and with the agent device.