公开(公告)号：US20200153750A1

公开(公告)日：2020-05-14

申请号：US16739925

申请日：2020-01-10

Applicant: AT&T Intellectual Property I, L.P.

Inventor： Michael Petys ,  Shiu Y. Chong ,  Andreea Cuculeanu ,  Alan N. Dunn ,  Andrew J Laird ,  Timothy Smith ,  Kenneth A. Williams ,  Philip Yeung

IPC: H04L12/911 ,  H04W12/08 ,  H04W12/00

Abstract: Aspects of the subject disclosure may include, for example, a server, comprising a processing system including a processor and a memory that stores executable instructions that, when executed by the processing system, facilitate performance of operations including receiving a request from a mobile device of a user having an account to access a first mobile application of a plurality of mobile applications, wherein each of the plurality of mobile applications is embedded into a single bundled application, and wherein the single bundled application is downloaded onto the mobile device, determining whether the mobile device has permissions for access to the first mobile application and whether the mobile device is executing the single bundled application, and sending permissions data to the mobile device that enables the mobile device via the account to access the first mobile application. Other embodiments are disclosed.

公开(公告)号：US11271863B2

公开(公告)日：2022-03-08

申请号：US16739925

申请日：2020-01-10

Applicant: AT&T Intellectual Property I, L.P.

Inventor： Michael Petys ,  Shiu Y. Chong ,  Andreea Cuculeanu ,  Alan N. Dunn ,  Andrew J Laird ,  Timothy Smith ,  Kenneth A. Williams ,  Philip Yeung

IPC: H04L12/911 ,  H04L47/70 ,  H04W12/08 ,  H04W12/30 ,  H04W12/63

Abstract: Aspects of the subject disclosure may include, for example, a server, comprising a processing system including a processor and a memory that stores executable instructions that, when executed by the processing system, facilitate performance of operations including receiving a request from a mobile device of a user having an account to access a first mobile application of a plurality of mobile applications, wherein each of the plurality of mobile applications is embedded into a single bundled application, and wherein the single bundled application is downloaded onto the mobile device, determining whether the mobile device has permissions for access to the first mobile application and whether the mobile device is executing the single bundled application, and sending permissions data to the mobile device that enables the mobile device via the account to access the first mobile application. Other embodiments are disclosed.

公开(公告)号：US20210389924A1

公开(公告)日：2021-12-16

申请号：US16897389

申请日：2020-06-10

Applicant: AT&T Intellectual Property I, L.P.

Inventor： Shiu Chong ,  Michael Kamlet ,  Michael Petys ,  Timothy Smith ,  Andreea Cuculeanu ,  Kathleen Flynn ,  John Tadlock ,  Kenneth Williams ,  Steven Brakke ,  Michael Silva ,  Keith Gouveia

IPC: G06F3/16 ,  G10L15/22 ,  G10L15/30 ,  H04W12/02 ,  H04M3/42

Abstract: Concepts and technologies are disclosed herein for extracting and redacting sensitive information from audio. A call having audio and being associated with a customer can be received at a computing device, and the call can be routed to an agent device. During the call, the computing device can detect an impending disclosure of sensitive personal information of the customer. The computing device can generate, during the call, sensitive data that can correspond to the sensitive personal information. The sensitive data can be generated based on sensitive audio of the call. The computing device can provide modified audio to the agent device in real-time or non-real-time. The modified audio can include nonsensitive audio of the call and can omit the sensitive audio. The sensitive data can be provided to a call handling application that is in communication with the computing device and with the agent device.

公开(公告)号：US20220158949A1

公开(公告)日：2022-05-19

申请号：US17588424

申请日：2022-01-31

Applicant: AT&T Intellectual Property I, L.P.

Inventor： Michael Petys ,  Shiu Y. Chong ,  Andreea Cuculeanu ,  Alan N. Dunn ,  Andrew J. Laird ,  Timothy Smith ,  Kenneth A. Williams ,  Philip Yeung

IPC: H04L47/70 ,  H04W12/08 ,  H04W12/30

Abstract: Aspects of the subject disclosure may include, for example, a server, comprising a processing system including a processor and a memory that stores executable instructions that, when executed by the processing system, facilitate performance of operations including receiving a request from a mobile device of a user having an account to access a first mobile application of a plurality of mobile applications, wherein each of the plurality of mobile applications is embedded into a single bundled application, and wherein the single bundled application is downloaded onto the mobile device, determining whether the mobile device has permissions for access to the first mobile application and whether the mobile device is executing the single bundled application, and sending permissions data to the mobile device that enables the mobile device via the account to access the first mobile application. Other embodiments are disclosed.