公开(公告)号：US20190102434A1

公开(公告)日：2019-04-04

申请号：US15722151

申请日：2017-10-02

Applicant: AT&T Intellectual Property I, L.P.

Inventor： Muralidhar Siddabathula ,  Sreelatha Bandla ,  David Lu ,  Kenneth Williams ,  Robert Best, JR.

IPC: G06F17/30 ,  G06F9/30 ,  G06N99/00

Abstract: Concepts and technologies disclosed herein are directed to a dynamic data threading (“DDT”) system. According one aspect of the concepts and technologies disclosed herein, the DDT system can query a source of a plurality of disparate sources and receive results from the source. The DDT system can determine, based upon the results, whether a further query is needed. The DDT system, in response to determining that the further query is needed, the DDT system can query a further source of the plurality of disparate sources based, at least in part, upon the results received from the source, and can receive further results from the further source.

公开(公告)号：US20210389924A1

公开(公告)日：2021-12-16

申请号：US16897389

申请日：2020-06-10

Applicant: AT&T Intellectual Property I, L.P.

Inventor： Shiu Chong ,  Michael Kamlet ,  Michael Petys ,  Timothy Smith ,  Andreea Cuculeanu ,  Kathleen Flynn ,  John Tadlock ,  Kenneth Williams ,  Steven Brakke ,  Michael Silva ,  Keith Gouveia

IPC: G06F3/16 ,  G10L15/22 ,  G10L15/30 ,  H04W12/02 ,  H04M3/42

Abstract: Concepts and technologies are disclosed herein for extracting and redacting sensitive information from audio. A call having audio and being associated with a customer can be received at a computing device, and the call can be routed to an agent device. During the call, the computing device can detect an impending disclosure of sensitive personal information of the customer. The computing device can generate, during the call, sensitive data that can correspond to the sensitive personal information. The sensitive data can be generated based on sensitive audio of the call. The computing device can provide modified audio to the agent device in real-time or non-real-time. The modified audio can include nonsensitive audio of the call and can omit the sensitive audio. The sensitive data can be provided to a call handling application that is in communication with the computing device and with the agent device.

公开(公告)号：US10929403B2

公开(公告)日：2021-02-23

申请号：US15722151

申请日：2017-10-02

Applicant: AT&T Intellectual Property I, L.P.

Inventor： Muralidhar Siddabathula ,  Sreelatha Bandla ,  David Lu ,  Kenneth Williams ,  Robert Best, Jr.

IPC: G06F16/00 ,  G06F16/2455 ,  G06F9/30 ,  G06N20/00 ,  G06F16/242 ,  G06F16/2453

Abstract: Concepts and technologies disclosed herein are directed to a dynamic data threading (“DDT”) system. According one aspect of the concepts and technologies disclosed herein, the DDT system can query a source of a plurality of disparate sources and receive results from the source. The DDT system can determine, based upon the results, whether a further query is needed. The DDT system, in response to determining that the further query is needed, the DDT system can query a further source of the plurality of disparate sources based, at least in part, upon the results received from the source, and can receive further results from the further source.

公开(公告)号：US20130090967A1

公开(公告)日：2013-04-11

申请号：US13689141

申请日：2012-11-29

Applicant: AT & T Intellectual Property I, L.P.

Inventor： Christopher DEO ,  Tina Chester ,  Wonhee Flemming ,  Kenneth Williams ,  Robert Ziemann

IPC: G06Q10/06

CPC classification number: G06Q10/063114 ,  G06Q10/06 ,  G06Q10/06311

Abstract: Described herein are systems and methods for dynamic project management and capacity management. Specifically, the systems and method include a management tool for performing project management, capacity management, and time and cost creation across systems and departments for the lowest levels of data. The management tool include a computer readable storage medium including a set of instructions that are executable by a processor, the set of instructions being operable to store projected time information and projected cost information for a project, store actual time information and actual cost information for the project, and display a correlation between i) the projected time information and actual time information, and ii) the projected cost information and the actual cost information.

Abstract translation: 这里描述了动态项目管理和容量管理的系统和方法。 具体来说，系统和方法包括一个管理工具，用于在最低级别的数据中执行项目管理，容量管理以及跨系统和部门的时间和成本创建。 管理工具包括计算机可读存储介质，其包括可由处理器执行的一组指令，该组指令可操作以存储项目的预计时间信息和预计成本信息，存储实际时间信息和实际成本信息 项目，并显示i）预计时间信息和实际时间信息之间的相关性，以及ii）预计成本信息和实际成本信息。