公开(公告)号：US20220292999A1

公开(公告)日：2022-09-15

申请号：US17201672

申请日：2021-03-15

Applicant: AT&T Intellectual Property I, L.P. ,  AT&T Mobility II LLC

Inventor： Matthew Kratzer ,  Gary Gadson ,  Justin Hone ,  Sean Griffith ,  Christopher Rebacz ,  Jonathan Remington ,  Antoine Diffloth ,  Arvind Shankar Prabhakar ,  Qiuying Jiang ,  Michael Lemen ,  Michael Maher ,  Aaron Thomas ,  David E. Patterson

IPC: G09B7/04 ,  G06Q10/06 ,  G06N20/00 ,  G06Q50/20

Abstract: Aspects of the subject disclosure may include, for example, receiving employee performance data for a group of employees including a particular employee, the employee performance data including particular performance data for the particular employee, the employee performance data associated with key performance indicator (KPIs) for the group of employees including a particular KPI associated with the a task performed by the particular employee; determining, for a plurality of training courses, a probability of each training course being associated with improved performance by the group of employees for each KPI of the KPIs; producing a probability distribution and a confidence score, recommending, based on the probability distribution, one or more recommended training courses for the employee; exploring, based on the confidence score, training courses of the plurality of training courses having a relatively low confidence score; receiving subsequent performance data for a time period following completion of the one or more recommended training courses by the particular employee; evaluating effectiveness of the one or more training courses based on the subsequent performance data; and modifying at least one recommended training course of the one or more recommended training courses, wherein the modifying is responsive to the evaluating effectiveness. Other embodiments are disclosed.

公开(公告)号：US20230153873A1

公开(公告)日：2023-05-18

申请号：US17529964

申请日：2021-11-18

Applicant: AT&T Intellectual Property I, L.P.

Inventor： Qiuying Jiang ,  Ana Armenta ,  Prince Paulraj ,  Jean Luo

IPC: G06Q30/04 ,  G06F16/23

CPC classification number: G06Q30/04 ,  G06F16/2379

Abstract: Aspects of the subject disclosure may include, for example, obtaining first information indicative of a first change to a first aspect of a user account; applying some or all of the first information to a first model to determine a first score associated with the first change; aggregating the first score with one or more first prior scores associated with one or more prior changes to the first aspect of the user account, resulting in a first aggregate score; obtaining second information indicative of a second change to a second aspect of the user account; applying some or all of the second information to a second model, that is different from the first model, to determine a second score associated with the second change; aggregating the second score with one or more second prior scores associated with one or more prior changes to the second aspect of the user account, resulting in a second aggregate score; and storing the first aggregate score and the second aggregate score in a database. Other embodiments are disclosed.