公开(公告)号：US20170214791A1

公开(公告)日：2017-07-27

申请号：US15514836

申请日：2015-09-16

Applicant: BRITISH TELECOMMUNICATIONS PUBLIC LIMITED COMPANY

Inventor： Richard GEDGE ,  Simon BARNETT

IPC: H04M3/30 ,  H04B3/46 ,  H04M3/10 ,  H04M3/22

CPC classification number: H04M3/306 ,  H04B3/46 ,  H04M3/10 ,  H04M3/2209 ,  H04M2201/18

Abstract: This invention relates to a method of managing a digital subscriber line, where an optimum point at which to trigger a line test on the DSL line is determined. The invention continuously measures the signal to noise (SNR) margin on the DSL line, and compares the measurements to predetermined conditions based on SNR margin characteristics associated with a population of good lines. Once the SNR margin measurements fail to meet the predetermined conditions, an electrical line test is triggered. Thus, monitoring is done in the DSL domain, but the line test triggered is in the electrical domain. In an improved method, moisture level sensors provide a measure of the atmospheric moisture levels experienced by the line. If the SNR margin measurements fail to meet the predetermined conditions, and in addition there is a correlation with atmospheric moisture levels, then a line test is triggered on the line. This improvement picks up faults associated with wet joints that are generally intermittent in nature, and otherwise difficult to identify and properly test.

公开(公告)号：US20150071416A1

公开(公告)日：2015-03-12

申请号：US14041428

申请日：2013-09-30

Applicant: Broadcom Corporation

Inventor： Jay Evan Gottlieb

IPC: H04M3/24

CPC classification number: H04M3/24 ,  H04M3/10 ,  H04M3/2209 ,  H04M11/062

Abstract: Aspects of notification and troubleshooting of interruptions, failures, and updates are described. In one embodiment, a customer premises equipment (CPE) device determines a status of the CPE device, which may include a status of connectivity with a service provider. When the status indicates an error, a type of the error may be identified and a message selected for audible playback by the CPE device. The CPE device may further ring a telephonic device, to alert a user and playback the message to the user. The message may indicate that a connectivity error exists and, in some cases, assist the user to troubleshoot the error. In other aspects, the CPE device may receive an update from the service provider and ring the telephonic device, to advise the user of upgraded functions or features, for example, or provide a promotional message.

公开(公告)号：US08966052B2

公开(公告)日：2015-02-24

申请号：US10859463

申请日：2004-06-02

Applicant: Nick DelRegno ,  Scott R. Kotrla ,  David E. McDysan ,  Michael U. Bencheck ,  Matthew W. Turlington ,  Ross S. Hardin ,  Richard C. Schell ,  Howard Chiu ,  William Drake

Inventor： Nick DelRegno ,  Scott R. Kotrla ,  David E. McDysan ,  Michael U. Bencheck ,  Matthew W. Turlington ,  Ross S. Hardin ,  Richard C. Schell ,  Howard Chiu ,  William Drake

IPC: G06F15/16 ,  H04M3/30 ,  H04M3/10 ,  H04L1/00 ,  H04M3/08 ,  H04M3/22

CPC classification number: H04M3/301 ,  H04M3/085 ,  H04M3/10 ,  H04M3/2209

Abstract: System and method for detecting and reporting an error in communications with customer premise equipment. A preferred embodiment comprises monitoring the communications link between an access device and customer premise equipment located on customer premises. If a communications link fails, or some other condition occurs, an error signal is transmitted to the access network to notify downstream network elements of the error condition. In one embodiment, an access device is communicatively coupled to a demarcation device via an Ethernet link. If a loss of link occurs on the Ethernet link, an error signal, such as an alarm indicator signal, is transmitted through the network.

Abstract translation: 用于检测和报告与客户驻地设备进行通信的错误的系统和方法。 优选实施例包括监视访问设备和位于客户驻地的客户驻地设备之间的通信链路。 如果通信链路发生故障或发生其他一些情况，则将错误信号发送到接入网络，以向下游网络单元通知错误状况。 在一个实施例中，接入设备经由以太网链路通信地耦合到分界设备。 如果以太网链路发生链路丢失，则通过网络传输报警指示信号等错误信号。

公开(公告)号：US20150026591A1

公开(公告)日：2015-01-22

申请号：US14450025

申请日：2014-08-01

Applicant: Microsoft Corporation

Inventor： Mart Kelder ,  Ahti Heinla ,  Karlheinz Wurm

IPC: G06F3/0484 ,  H04M3/22 ,  H04M7/00

CPC classification number: G06F3/04842 ,  H04L65/80 ,  H04M1/2535 ,  H04M3/10 ,  H04M3/2209 ,  H04M3/2227 ,  H04M3/2236 ,  H04M3/365 ,  H04M3/367 ,  H04M3/56 ,  H04M7/0063 ,  H04M2201/38

Abstract: A method of controlling communication quality between one node and at least one other node in a packet switched communication system, the method comprising the steps of detecting at one of said nodes a condition that indicates that communication quality is below an acceptable threshold, automatically generating instructions based on the detected condition for a user of the at least one node, said instructions intended to provide a remedy to improve the communication quality, and receiving input from a user of the at least one node responsive to the instructions to implement the remedy and thereby improve the communication quality.

Abstract translation: 一种在分组交换通信系统中控制一个节点与至少一个其他节点之间的通信质量的方法，所述方法包括以下步骤：在所述节点之一处检测指示通信质量低于可接受阈值的条件，自动生成指令 基于所述至少一个节点的用户的检测条件，所述指令旨在提供补救以改善通信质量，以及响应于执行补救措施的指令从所述至少一个节点的用户接收输入，从而 提高通信质量。

公开(公告)号：US08693640B2

公开(公告)日：2014-04-08

申请号：US13675319

申请日：2012-11-13

Applicant: AT&T Intellectual Property I, L.P.

Inventor： Stephen Francis Triano ,  James Gordon Beattie, Jr.

IPC: H04M1/24 ,  H04M3/08 ,  H04M3/22 ,  H04M7/00

CPC classification number: G08B21/185 ,  H04M3/10 ,  H04M3/2254 ,  H04M3/51 ,  H04M2242/04

Abstract: Methods, systems, and computer-readable media for preparing for a service disruption are provided. Information relating to an activity at a target location is received. Upon receiving information relating to at least the activity at the target location, stored data related to the activity and the target location are gathered. A probability of a service disruption at the target location based on at least the stored data related to the activity and the target location is assessed and the target location is monitored. Upon detecting a change in services associated to the target location, an alert is generated.

Abstract translation: 提供了用于准备服务中断的方法，系统和计算机可读介质。 接收与目标位置的活动有关的信息。 在接收到与目标位置的至少活动有关的信息时，收集与活动相关的存储数据和目标位置。 基于至少存储与活动和目标位置有关的数据，评估目标位置处的服务中断的概率，并监视目标位置。 当检测到与目标位置相关联的服务的改变时，产生警报。

公开(公告)号：US08654930B2

公开(公告)日：2014-02-18

申请号：US13858319

申请日：2013-04-08

Applicant: AT&T Intellectual Property I, L.P.

Inventor： James Gordon Beattie, Jr. ,  Stephen J. Griesmer ,  Debebe Assefa Asefa

IPC: H04M1/24 ,  H04M3/08 ,  H04M3/22

CPC classification number: H04M1/24 ,  H04L41/5061 ,  H04L41/5074 ,  H04M3/10 ,  H04M3/304

Abstract: Example methods and apparatus to trigger maintenance and upgrades of access networks are disclosed. An example method comprises obtaining a first value representing a number of unassigned ports associated with a first digital subscriber line access multiplexer (DSLAM), obtaining a second value representing a projected number of ports associated with the first DSLAM needed to satisfy at least one of anticipated, projected or pending service requests, and determining whether to automatically submit a preventative maintenance trouble ticket for the first DSLAM based on the first and second values.

Abstract translation: 公开了用于触发接入网络的维护和升级的示例性方法和装置。 示例性方法包括获得表示与第一数字用户线接入复用器（DSLAM）相关联的未分配端口数量的第一值，获得表示与满足预期的至少一个所需的第一DSLAM相关联的端口的预计数量的第二值 ，预计或未决服务请求，以及基于第一和第二值来确定是否自动提交针对第一DSLAM的预防性维护故障单。

公开(公告)号：US08625746B2

公开(公告)日：2014-01-07

申请号：US13860177

申请日：2013-04-10

Applicant: AT&T Intellectual Property I, L.P.

Inventor： Richard Stanze

IPC: H04M1/24 ,  H04M3/08 ,  H04M3/22

CPC classification number: H04M3/10 ,  H04Q3/0075 ,  H04Q2213/13162 ,  H04Q2213/13166 ,  H04Q2213/13349

Abstract: A system, method, and media for managing messages, comprising a status push application in communication with a trouble ticket database and a work force administration and control system, the status push application being enabled to detect a status change for a trouble ticket associated with the trouble ticket database and further enabled to selectively push a message to one or more external and potentially non-compatible systems in response to detecting the status change.

Abstract translation: 一种用于管理消息的系统，方法和媒体，包括与故障单数据库和工作人员管理和控制系统通信的状态推送应用程序，所述状态推送应用程序能够检测与所述故障单数据库相关联的故障单的状态改变 故障单数据库，并且还能够响应于检测到状态改变而有选择地将消息推送到一个或多个外部和可能不兼容的系统。

公开(公告)号：US20130287182A1

公开(公告)日：2013-10-31

申请号：US13860177

申请日：2013-04-10

Applicant: AT&T Intellectual Property I, L.P.

Inventor： Richard Stanze

IPC: H04M3/10

CPC classification number: H04M3/10 ,  H04Q3/0075 ,  H04Q2213/13162 ,  H04Q2213/13166 ,  H04Q2213/13349

Abstract: A system, method, and media for managing messages, comprising a status push application in communication with a trouble ticket database and a work force administration and control system, the status push application being enabled to detect a status change for a trouble ticket associated with the trouble ticket database and further enabled to selectively push a message to one or more external and potentially non-compatible systems in response to detecting the status change.

Abstract translation: 一种用于管理消息的系统，方法和媒体，包括与故障单数据库和工作人员管理和控制系统通信的状态推送应用程序，所述状态推送应用程序能够检测与所述故障单数据库相关联的故障单的状态改变 故障单数据库，并且还能够响应于检测到状态改变而有选择地将消息推送到一个或多个外部和可能不兼容的系统。

公开(公告)号：US08320527B2

公开(公告)日：2012-11-27

申请号：US12933161

申请日：2009-02-18

Applicant: Michael Davey Hoy ,  Deepak Arya

Inventor： Michael Davey Hoy ,  Deepak Arya

IPC: H04M1/24 ,  H04M3/08 ,  H04M3/22

CPC classification number: H04M3/30 ,  H04M3/10

Abstract: A system and method for detecting crossover faults in a telecommunications access network having a plurality of access lines. Each access line includes a pair of wires for connection to a user terminal, e.g. a telephone handset. The system includes a monitor for monitoring each of the access lines to detect the presence of an off-hook state; a current sensor for each of the access lines for determining a fault condition on an access line for which an off-hook state has been detected when a imbalance is detected between currents in the wires of the access line; a controller for generating a report of each fault condition determined on an access line, in which each report comprises a time record relating to the time of generation of the report; and a crossover fault detector for recording a possible crossover fault involving two access lines upon the reporting within a set time period of one or more fault condition on each of the two access lines.

Abstract translation: 一种用于检测具有多条接入线路的电信接入网络中的交叉故障的系统和方法。 每个接入线路包括用于连接到用户终端的一对线，例如。 一个电话听筒。 该系统包括一个监视器，用于监视每个接入线以检测是否存在摘机状态; 用于确定在接入线路中的电流之间的电流之间检测到不平衡时检测到摘机状态的接入线路上的故障状况的每个接入线路的电流传感器; 用于生成在访问线上确定的每个故障条件的报告的控制器，其中每个报告包括与生成报告的时间有关的时间记录; 以及交叉故障检测器，用于在所述两个接入线路中的每一个上的一个或多个故障状况的设定时间段内记录涉及两条接入线路的可能的交叉故障。

公开(公告)号：US08275559B2

公开(公告)日：2012-09-25

申请号：US12058437

申请日：2008-03-28

Applicant: Raymond Rene ,  Stephen C. Guthrie ,  Jacob Scaria

Inventor： Raymond Rene ,  Stephen C. Guthrie ,  Jacob Scaria

IPC: G01R31/00 ,  G01R31/14

CPC classification number: H04M3/10

Abstract: A fault detector for use with a telephone wire-pair having a return conductor and an output conductor, a method of protecting a telecommunications network including the telephone wire-pair and a power supply for the telecommunications network. In one embodiment, the fault detector includes (1) a passive sensor coupled between Earth and the wire-pair to detect a ground fault thereon, (2) an amplifier having inputs coupled across the passive sensor and configured to characterize the ground fault in terms of a value and (3) a controller configured to receive the value via an output of the amplifier and compare the value to a threshold to determine if the ground fault exceeds a safety limit.

Abstract translation: 一种用于具有返回导体和输出导体的电话线对的故障检测器，保护包括电话线对的电信网络和用于电信网络的电源的方法。 在一个实施例中，故障检测器包括（1）耦合在地线和线对之间以检测其上的接地故障的无源传感器，（2）放大器，其具有耦合在无源传感器两端并被配置为表征接地故障的输入 （3）控制器，被配置为经由放大器的输出接收该值，并将该值与阈值进行比较，以确定接地故障是否超过安全限制。