公开(公告)号：US20150201073A1

公开(公告)日：2015-07-16

申请号：US14154379

申请日：2014-01-14

Applicant: AVAYA, INC.

Inventor： Mehmet Balasaygun ,  Sandy Abramson

IPC: H04M3/42 ,  H04M3/493 ,  H04L29/06

CPC classification number: H04L65/1069 ,  H04L29/06326 ,  H04L65/1006 ,  H04L67/306 ,  H04M3/42187 ,  H04M3/56 ,  H04M7/006 ,  H04M2203/2011 ,  H04M2203/6009

Abstract: Disclosed is a system and method for enabling a caller to specify call coverage and bridging treatment preferences and or directives. The treatment may be specified by using SIP header parameters of an INVITE request associated with the call. The treatment may also be specified by an enterprise communication system, or equivalent, by engaging an Interactive Voice Response (IVR) system to collect a caller's coverage preferences.

Abstract translation: 公开了一种使呼叫者能够指定呼叫覆盖和桥接治疗偏好和/或指令的系统和方法。 可以通过使用与呼叫相关联的INVITE请求的SIP头部参数来指定治疗。 也可以通过使用交互式语音应答（IVR）系统来收集呼叫者的覆盖偏好，由企业通信系统或等同物来指定治疗。

公开(公告)号：US20150201024A1

公开(公告)日：2015-07-16

申请号：US14154412

申请日：2014-01-14

Applicant: AVAYA, INC.

Inventor： Mehmet Balasaygun ,  Sandy Abramson ,  Tibor Lukac

IPC: H04L29/08

CPC classification number: H04L65/1069 ,  H04L65/1006

Abstract: Disclosed is a system and method for creation of a SIP session between a controlling endpoint and a controlled endpoint. The SIP shared control mechanism sets up a first party control channel between a softclient acting as a CTI application and a controlled endpoint. The use of labels associated with multiple controlled endpoints associated with a user are utilized.

Abstract translation: 公开了一种用于在控制端点和受控端点之间创建SIP会话的系统和方法。 SIP共享控制机制在充当CTI应用的软客户端和受控端点之间建立第一方控制信道。 使用与用户相关联的多个受控端点相关联的标签。

公开(公告)号：US09954905B2

公开(公告)日：2018-04-24

申请号：US14154379

申请日：2014-01-14

Applicant: AVAYA, INC.

Inventor： Mehmet Balasaygun ,  Sandy Abramson

IPC: H04L29/06 ,  H04M3/56 ,  H04M7/00 ,  H04M3/42 ,  H04L29/08

CPC classification number: H04L65/1069 ,  H04L29/06326 ,  H04L65/1006 ,  H04L67/306 ,  H04M3/42187 ,  H04M3/56 ,  H04M7/006 ,  H04M2203/2011 ,  H04M2203/6009

Abstract: Disclosed is a system and method for enabling a caller to specify call coverage and bridging treatment preferences and or directives. The treatment may be specified by using SIP header parameters of an INVITE request associated with the call. The treatment may also be specified by an enterprise communication system, or equivalent, by engaging an Interactive Voice Response (IVR) system to collect a caller's coverage preferences.