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    SYSTEM AND METHOD FOR FLEXIBLE ROUTING
    2.
    发明申请
    SYSTEM AND METHOD FOR FLEXIBLE ROUTING 审中-公开

    公开(公告)号：US20200028968A1

    公开(公告)日：2020-01-23

    申请号：US16230516

    申请日：2018-12-21

    Applicant: Avaya Inc.

    Inventor： Harsh V. Mendiratta ,  Tibor Lukac

    IPC: H04M3/523 ,  H04M3/51 ,  H04M3/493 ,  H04L29/06

    Abstract: A request to establish a communication session with a second communication device is received. The request to establish the communication session comprises one or more routing attributes for routing the communication session. The one or more routing attributes for routing the communication session are looked up in a dynamic routing framework. The communication session is routed to a third communication device or destination instead of the second communication device based on the one or more routing attributes and one or more rules defined in the dynamic routing framework. For example, the communication session is routed to a specific contact center queue based on the routing attribute instead of initially being routed to an Interactive Voice Response (IVR) system.

    CALL PRESERVATION FOR MULTIPLE LEGS OF A CALL WHEN A PRIMARY SESSION MANAGER FAILS
    3.
    发明申请
    CALL PRESERVATION FOR MULTIPLE LEGS OF A CALL WHEN A PRIMARY SESSION MANAGER FAILS 审中-公开

    公开(公告)号：US20170289200A1

    公开(公告)日：2017-10-05

    申请号：US15087769

    申请日：2016-03-31

    Applicant: Avaya Inc.

    Inventor： Harsh V. Mendiratta ,  Tibor Lukac ,  Stephen Andrew Baker

    IPC: H04L29/06

    CPC classification number: H04L65/1006 ,  H04L65/1069 ,  H04L65/1083 ,  H04L69/40

    Abstract: In response to a failure of a SIP dialog between a first communication endpoint and a first communication application (i.e., when a session manager fails), a first Session Initiation Protocol (SIP) INVITE with replaces header message received from the first communication endpoint. The first SIP INVITE with replaces header message comprises a Session Description Protocol (SDP) offer and a first request Universal Resource Identifier (URI) that identifies the first communication application. In response to receiving the first SIP INVITE with replaces header message, a second SIP INVITE with replaces header message is sent to a second communication application. The second SIP INVITE with replaces header message is used to reestablish all the SIP failed dialogs in order to reestablish the original communication session and reestablish the original media stream.

    GLOBAL SESSION IDENTIFIER
    5.
    发明申请
    GLOBAL SESSION IDENTIFIER 有权
    全球会议标识

    公开(公告)号：US20130212242A1

    公开(公告)日：2013-08-15

    申请号：US13626066

    申请日：2012-09-25

    Applicant: Avaya Inc.

    Inventor： Harsh V. Mendiratta ,  Gordon R. Brunson ,  Kurt Haserodt ,  Raji Chinnappa ,  Dale Worley

    IPC: G06F15/173

    CPC classification number: H04L69/22 ,  H04L65/1006 ,  H04L65/1069 ,  H04L65/1093 ,  H04L65/403 ,  H04L67/146

    Abstract: Systems and methods are described for creating and managing Global Session Identifiers (GSIDs) for communication sessions. GSIDs provide a way to globally identify communication sessions including those communication sessions that have experienced one or more topology changes. The GSID may be considered a header itself or a value within a header and information contained within a GSID can be used to trace backwards through time to find the session segments that led up to (or exist concurrently to) a currently signaled session.

    Abstract translation: 描述了用于创建和管理通信会话的全局会话标识符（GSID）的系统和方法。 GSID提供了一种全球识别通信会话的方法，包括经历一次或多次拓扑变化的通信会话。 GSID可以被认为是头部本身或头部内的值，并且包含在GSID内的信息可以用于通过时间向后追踪以找到导致（或同时存在）当前发出信号的会话的会话段。

    SESSION INITIATION PROTOCOL CALL PRESERVATION BASED ON A NETWORK FAILURE
    6.
    发明申请
    SESSION INITIATION PROTOCOL CALL PRESERVATION BASED ON A NETWORK FAILURE 审中-公开

    公开(公告)号：US20170289201A1

    公开(公告)日：2017-10-05

    申请号：US15087790

    申请日：2016-03-31

    Applicant: Avaya Inc.

    Inventor： Harsh V. Mendiratta ,  Tibor Lukac ,  Stephen Andrew Baker

    IPC: H04L29/06

    CPC classification number: H04L65/1006 ,  H04L65/1069 ,  H04L65/1083 ,  H04L69/40

    Abstract: To reestablish a media stream, first and second SIP INVITE with replaces header messages are received by an application from a first and second communication endpoint respectively. The SIP INVITE with replaces header messages comprises a first Session Description Protocol (SDP) offer that are each based a change of a network address used by the respective communication endpoint. In response to receiving one or both of the SIP INVITE with replaces header messages, the application, depending on implementation, sends one of a first SIP 200 OK message with a fabricated SDP answer or sends a SIP 480 temporarily unavailable message that does not comprise a SDP offer. This initiates the process of reestablishing the media stream on new network without dropping the communication session.

    Application sequencing for advanced communication features
    8.
    发明授权
    Application sequencing for advanced communication features 有权
    高级通信功能的应用程序排序

    公开(公告)号：US09247049B2

    公开(公告)日：2016-01-26

    申请号：US14320155

    申请日：2014-06-30

    Applicant: Avaya Inc.

    Inventor： Harsh V. Mendiratta ,  Raji Chinnappa ,  Timothy Ross

    IPC: H04W8/20 ,  H04M3/42 ,  H04W4/00 ,  H04W4/16

    CPC classification number: H04M3/4217 ,  H04M3/42314 ,  H04W4/16 ,  H04W4/50

    Abstract: A communication system, method, and components are described. Specifically, a communication system having the ability to accommodate communication preferences for multiple users sharing a common line appearance is described. An application sequence can be determined and invoked based on communication preferences of the multiple users sharing a common line appearance.

    Abstract translation: 描述了通信系统，方法和组件。 具体地，描述了具有适应共享共同线路外观的多个用户的通信偏好的能力的通信系统。 可以基于共享公共线路外观的多个用户的通信偏好来确定和调用应用序列。

    System and method of failover for an initiated SIP session
    9.
    发明授权
    System and method of failover for an initiated SIP session 有权
    启动的SIP会话的故障转移的系统和方法

    公开(公告)号：US08930768B2

    公开(公告)日：2015-01-06

    申请号：US13630773

    申请日：2012-09-28

    Applicant: Avaya Inc.

    Inventor： Stephen Andrew Baker ,  Harsh V. Mendiratta ,  Kevin Sean Cripps ,  Ryan Scott Wallach

    IPC: G06F11/00

    CPC classification number: H04L67/14 ,  H04L69/40

    Abstract: An initial SIP message is sent to establish a first SIP communication session from a first SIP device. The initial SIP message is sent via a first of a plurality of session managers to a second SIP device. After receiving the initial SIP message at the second SIP device and before ending the first SIP communication session, either the first or second SIP device sends a second SIP message. The second SIP message is sent to the first of the plurality of session managers. Either the first or second SIP devices detects that a response SIP message to the sent second SIP message was not received within a defined time period. In response to detecting that the SIP response message was not received within the defined time period, either the first or second SIP device resends the second SIP message to a second one of the plurality of session managers.

    Abstract translation: 发送初始SIP消息以从第一SIP设备建立第一SIP通信会话。 初始SIP消息经由多个会话管理器中的第一个发送到第二SIP设备。 在第二SIP设备接收到初始SIP消息并且在结束第一SIP通信会话之前，第一或第二SIP设备发送第二SIP消息。 第二SIP消息被发送到多个会话管理器中的第一个。 第一或第二SIP设备检测到在定义的时间段内没有接收到发送的第二SIP消息的响应SIP消息。 响应于检测到在所定义的时间段内没有接收到SIP响应消息，第一或第二SIP设备将第二SIP消息重新发送到多个会话管理器中的第二SIP消息。

    SESSION MANAGER ANTI-LOOPING
    10.
    发明申请
    SESSION MANAGER ANTI-LOOPING 有权
    会议经理防止

    公开(公告)号：US20140317190A1

    公开(公告)日：2014-10-23

    申请号：US14254465

    申请日：2014-04-16

    Applicant: Avaya Inc.

    Inventor： Harsh V. Mendiratta ,  Stephen Andrew Baker ,  Alejandro Vaquero ,  Stephen R. Durney ,  Ryan Scott Wallach ,  William G. Bahr

    IPC: H04L29/08

    CPC classification number: H04L67/14 ,  H04L63/02 ,  H04L63/1416 ,  H04L65/1006 ,  H04L65/1076

    Abstract: Session Manager anti-looping creates a model that is an effective barrier to looping, efficiently identifying a loop condition by maintaining temporary individual call counters for header sets within temporal parameters and terminating the loop condition upon detection. The system provides an administrator with adjustable parameters for loop detection count and loop detection interval, thereby allowing protection against loop conditions, both inadvertent and intentional.

    Abstract translation: 会话管理器反循环创建一个模型，这是循环的有效障碍，通过在时间参数内维护头集合的临时个人呼叫计数器来有效地识别循环条件，并在检测到终止循环条件后创建循环。 该系统为管理员提供了循环检测计数和循环检测间隔的可调参数，从而允许对无意和有意的环路条件进行保护。

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