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公开(公告)号：US20200349943A1
公开(公告)日：2020-11-05
申请号：US16878315
申请日：2020-05-19
Applicant: Amazon Technologies, Inc.
Inventor： Someshwaran Elangovan , Aparna Nandyal , Venkatesh Kancharla , Arun Rajendran , Sumedha Arvind Kshirsagar , Christopher Geiger Parker
Abstract: Methods and systems for performing contact resolution are described herein. When initiating a communications session using a voice activated electronic device, a contact name may be resolved to determine an appropriate contact with which the communications session may be directed to. Contacts from an individual's contact list may be queried to determine a listing of probable contacts associated with the contact name, and contact identifiers associated with the contact may be determined. Using one or more rules for disambiguating between similar contact names, a single contact may be identified, and a communications session with that contact may be initiated.
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公开(公告)号：US11495224B2
公开(公告)日：2022-11-08
申请号：US16878315
申请日：2020-05-19
Applicant: Amazon Technologies, Inc.
Inventor： Someshwaran Elangovan , Aparna Nandyal , Venkatesh Kancharla , Arun Rajendran , Sumedha Arvind Kshirsagar , Christopher Geiger Parker
Abstract: Methods and systems for performing contact resolution are described herein. When initiating a communications session using a voice activated electronic device, a contact name may be resolved to determine an appropriate contact with which the communications session may be directed to. Contacts from an individual's contact list may be queried to determine a listing of probable contacts associated with the contact name, and contact identifiers associated with the contact may be determined. Using one or more rules for disambiguating between similar contact names, a single contact may be identified, and a communications session with that contact may be initiated.
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Patent Agency Ranking
公开(公告)号：US10089981B1
公开(公告)日：2018-10-02
申请号：US15454853
申请日：2017-03-09
Applicant: Amazon Technologies, Inc.
Inventor： Someshwaran Elangovan , Aparna Nandyal , Venkatesh Kancharla , Arun Rajendran , Sumedha Arvind Kshirsagar , Christopher Geiger Parker
Abstract: Methods and systems for performing contact resolution are described herein. When initiating a communications session using a voice activated electronic device, a contact name may be resolved to determine an appropriate contact with which the communications session may be directed to. Contacts from an individual's contact list may be queried to determine a listing of probable contacts associated with the contact name, and contact identifiers associated with the contact may be determined. Using one or more rules for disambiguating between similar contact names, a single contact may be identified, and a communications session with that contact may be initiated.
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公开(公告)号：US11605387B1
公开(公告)日：2023-03-14
申请号：US17217148
申请日：2021-03-30
Applicant: Amazon Technologies, Inc.
Inventor： Yamini Muralitharan , Mugunthan Govindaraju , Aparna Nandyal , Jintomon Joseph , Suresh Boddu , Leopold Bushkin
IPC: G10L15/32 , G10L15/22 , G10L13/033 , G10L15/18
Abstract: A speech-processing system may provide access to multiple virtual assistants. Speech-processing systems may perform actions for or on behalf of users with the aid of skills; e.g., a shopping skill, navigation skill, communications skill, etc. Some skills may be associated with more than one assistant. The speech-processing system may determine which assistant to invoke upon receiving a command from a user device. The identity of the virtual assistant is propagated to the skill and the device, as well as other components of the speech-processing system. In some cases, however, a multi-assistant skill may determine that an assistant other than the one initially selected by the speech-processing system is to handle the command. The skill may send the identity of the new assistant back to the speech-processing system. The speech-processing system may restart the command dissemination process to provide each component of the system with the updated assistant identity.
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公开(公告)号：US10699706B1
公开(公告)日：2020-06-30
申请号：US15716326
申请日：2017-09-26
Applicant: Amazon Technologies, Inc.
Inventor： Vishnu Jayavel , Ilana Rozanes , John Baker , Ryan Andrew Lathan , Bradley Lyman , Michael Richard Baglole , Katherine Ann Baker , Aparna Nandyal
Abstract: Systems and methods for establishing a communications system between multiple electronic devices are described herein. In some embodiments, first audio data representing a first utterance may be received from an initiating device. A first user account associated with the initiating device may be determined. After determining that the utterance comprises an intent to communicate with a target, a list of entity names associated with the user account may be generated. Each entity name may represent a user contact associated with the first user account, a user device corresponding to the first user account, and/or a set of entity names representing user contacts and devices. Based on a relative comparison of each entity name to the target's name, an entity name may be selected from the plurality of entity names. A communications session may then be established between the initiating device and a device represented by the selected entity name.
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公开(公告)号：US11798538B1
公开(公告)日：2023-10-24
申请号：US17027162
申请日：2020-09-21
Applicant: Amazon Technologies, Inc.
Inventor： Christopher Geiger Parker , Piyush Bhargava , Aparna Nandyal , Rajagopalan Ranganathan , Mugunthan Govindaraju , Vidya Narasimhan
IPC: G10L15/18 , G06F16/9032 , G10L15/26 , G10L15/183 , G10L15/22
CPC classification number: G10L15/1822 , G06F16/90332 , G10L15/183 , G10L15/26 , G10L2015/228
Abstract: This disclosure relates to answer prediction in a speech processing system. The system may disambiguate entities spoken or implied in a request to initiate an action with respect to a target user. To initiate the action, the system may determine one or more parameters; for example, the target (e.g., a contact/recipient), a source (e.g., a caller/requesting user), and a network (voice over internet protocol (VOIP), cellular, video chat, etc.). Due to the privacy implications of initiating actions involving data transfers between parties, the system may apply a high threshold for a confidence associated with each parameter. Rather than ask multiple follow-up questions, which may frustrate the requesting user, the system may attempt to disambiguate or determine a parameter, and skip a question regarding the parameter if it can predict an answer with high confidence. The system can improve the customer experience while maintaining security for actions involving, for example, communications.
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公开(公告)号：US10706843B1
公开(公告)日：2020-07-07
申请号：US15454832
申请日：2017-03-09
Applicant: Amazon Technologies, Inc.
Inventor： Someshwaran Elangovan , Aparna Nandyal , Venkatesh Kancharla , Arun Rajendran , Sumedha Arvind Kshirsagar , Christopher Geiger Parker
Abstract: Methods and systems for performing contact resolution are described herein. When initiating a communications session using a voice activated electronic device, a contact name may be resolved to determine an appropriate contact with which the communications session may be directed to. Contacts from an individual's contact list may be queried to determine a listing of probable contacts associated with the contact name, and contact identifiers associated with the contact may be determined. Using one or more rules for disambiguating between similar contact names, a single contact may be identified, and a communications session with that contact may be initiated.
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