公开(公告)号：US5703935A

公开(公告)日：1997-12-30

申请号：US219577

申请日：1994-03-29

申请人： Anousheh Raissyan ,  Kody Raymond Wood ,  Michael Joseph Jacobi ,  Linda S. King ,  Lee Chopek Seydel ,  Michele Pauline Torbert ,  Robert Gary Leonard

发明人： Anousheh Raissyan ,  Kody Raymond Wood ,  Michael Joseph Jacobi ,  Linda S. King ,  Lee Chopek Seydel ,  Michele Pauline Torbert ,  Robert Gary Leonard

IPC分类号： H04M3/493 ,  H04M3/523 ,  H04M15/00 ,  H04M1/64 ,  H04M3/50

CPC分类号： H04M15/08 ,  H04M15/00 ,  H04M3/493 ,  H04M3/523 ,  H04M2203/2061 ,  H04M2215/62

摘要： A system and method for automatically processing telephone calls for alternative billing or for providing automated operator services. In one form, a call for which operator or alternative billing services are sought is routed through a telephone network to an automated operator facility. The call is accompanied by certain parameters which are indicative of the characteristics of the call. A menu of available automatic services is presented to the caller and the caller's selection from the menu is then received by the automated facility. The call parameters are used to retrieve a record containing customization features, preselected by a subscriber, which are those to be used in providing the particular service selected from the menu by the caller. The call is then automatically processed in accordance with the preselected customized features to provide the selected operator servile. During a call session the caller may dynamically select certain features such as the language in which the interactive portions of the call processing will be conducted.

摘要翻译： 一种用于自动处理电话呼叫进行替代计费或提供自动化运营商服务的系统和方法。 在一种形式中，寻求运营商或替代计费服务的呼叫通过电话网络路由到自动化运营商设施。 呼叫伴随着指示呼叫特性的某些参数。 向主叫方提供可用的自动服务菜单，然后自动化设施从菜单中选出主叫方的选择。 呼叫参数用于检索包含由用户预先选择的定制特征的记录，其是用于提供由呼叫者从菜单中选择的特定服务的记录。 然后根据预选的自定义功能自动处理呼叫，以提供所选择的操作员服务。 在呼叫会话期间，呼叫者可以动态地选择某些特征，例如将进行呼叫处理的交互部分的语言。