公开(公告)号：US20150149504A1

公开(公告)日：2015-05-28

申请号：US14611012

申请日：2015-01-30

申请人： Arno Sosna ,  Timothy S. Murphy ,  Cindy Chiang ,  Ling Lam ,  Robert MacDonell ,  Hui Wang ,  Tao Tong

发明人： Arno Sosna ,  Timothy S. Murphy ,  Cindy Chiang ,  Ling Lam ,  Robert MacDonell ,  Hui Wang ,  Tao Tong

IPC分类号： G06F17/30 ,  H04L29/08

CPC分类号： G06F16/957 ,  G06F16/951 ,  H04L12/1818 ,  H04L51/18 ,  H04L67/142

摘要： The co-browsing system described enables participants to share controlled content during a co-browsing session. A first participant's input on a web page may be collected and transferred to a second participant's computing device. The browser in the second participant's computing device, which is displaying the same web page, may receive the first participant's input and be manipulated by the first participant's input. Consequently, the participants may share a web-browsing experience while they jointly navigate web-related content at the same time, including the content and their activities on web pages, as if they are interacting with the web page on the same screen. Such controlled content co-browsing occurs in a system which has a repository of controlled content items and customer relationship management (CRM) information.

摘要翻译： 所描述的共同浏览系统使得参与者能够在共同浏览会话期间共享受控内容。 第一参与者在网页上的输入可以被收集并传送到第二参与者的计算设备。 第二参与者的计算设备中显示相同网页的浏览器可以接收第一参与者的输入并由第一参与者的输入来操纵。 因此，参与者可以在共同浏览网页相关内容的同时共享网页浏览体验，包括内容及其在网页上的活动，就好像他们正在同一屏幕上与网页进行交互。 这样的受控内容共同浏览发生在具有受控内容项目和客户关系管理（CRM）信息的存储库的系统中。