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1.发明授权Method and apparatus for providing contextual information with telephone calls 有权用于通过电话提供上下文信息的方法和装置公开(公告)号：US08576835B2
公开(公告)日：2013-11-05
申请号：US12135445
申请日：2008-06-09
IPC分类号： H04L12/28
CPC分类号： H04M3/58 , H04M3/5191 , H04M7/006
摘要： The present invention is directed to a method for propagating contextual data in an audio communication by storing the contextual data obtained from a calling party in an extensible mark-up language formatted text document. A telephone call between a first party and a second party is converted to a session initiation protocol based voice over internet protocol communication, and the stored text document is attached to session initiation protocol messages that control the voice over internet protocol communication. The document is attached to the signaling messages by embedding the text document in a session description payload associated with the session initiation protocol message. The attached document is propagated with the audio communication, including when the signaling messages are used to transfer the audio communication from the second party to a third party or to add one or more addition parties to the audio communication.
摘要翻译： 本发明涉及一种通过将从呼叫方获得的上下文数据存储在可扩展标记语言格式的文本文档中来传播音频通信中的语境数据的方法。 第一方和第二方之间的电话通过互联网协议通信转换为基于会话发起协议的语音，并且存储的文本文档附加到控制网络协议通信语音的会话发起协议消息。 通过将文本文档嵌入到与会话发起协议消息相关联的会话描述有效载荷中，将文档附加到信令消息。 所附的文件通过音频通信传播，包括当信令消息用于将音频通信从第二方传送到第三方时，或者为音频通信添加一个或多个添加方时。
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2.发明申请Method and Apparatus for Providing Contextual Information with Telephone Calls 有权用于向电话呼叫提供语境信息的方法和装置公开(公告)号：US20080240381A1
公开(公告)日：2008-10-02
申请号：US12135445
申请日：2008-06-09
IPC分类号： H04M11/00
CPC分类号： H04M3/58 , H04M3/5191 , H04M7/006
摘要： The present invention is directed to a method for propagating contextual data in an audio communication by storing the contextual data obtained from a calling party in an extensible mark-up language formatted text document. A telephone call between a first party and a second party is converted to a session initiation protocol based voice over internet protocol communication, and the stored text document is attached to session initiation protocol messages that control the voice over internet protocol communication. The document is attached to the signaling messages by embedding the text document in a session description payload associated with the session initiation protocol message. The attached document is propagated with the audio communication, including when the signaling messages are used to transfer the audio communication from the second party to a third party or to add one or more addition parties to the audio communication.
摘要翻译： 本发明涉及一种通过将从呼叫方获得的上下文数据存储在可扩展标记语言格式的文本文档中来传播音频通信中的语境数据的方法。 第一方和第二方之间的电话通过互联网协议通信转换为基于会话发起协议的语音，并且存储的文本文档附加到控制网络协议通信语音的会话发起协议消息。 通过将文本文档嵌入到与会话发起协议消息相关联的会话描述有效载荷中，将文档附加到信令消息。 所附的文件通过音频通信传播，包括当信令消息用于将音频通信从第二方传送到第三方时，或者为音频通信添加一个或多个添加方时。
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3.发明授权Methods and apparatus for complementing user entries associated with events of interest through context 有权通过上下文补充与感兴趣事件相关的用户条目的方法和装置公开(公告)号：US08494928B2
公开(公告)日：2013-07-23
申请号：US12114324
申请日：2008-05-02
CPC分类号： G06Q40/12 , G06F17/30371 , G06F21/552 , G06F21/64 , G06Q40/10 , Y10S707/99948
摘要： Data validation techniques are provided. For example, such techniques complement user entries associated with events of interest through context. In one aspect of the invention, a technique for processing one or more user entries associated with one or more events of interest includes the following steps/operations. Context associated with the one or more events of interest is obtained. At least a portion of the obtained context is associated with one or more user entries representing events of interest. At least a portion of the one or more user entries is evaluated, responsive to at least a portion of the context. An indication of the one or more events of interest is provided, responsive to the evaluation.
摘要翻译： 提供数据验证技术。 例如，这样的技术通过上下文补充与感兴趣的事件相关联的用户条目。 在本发明的一个方面，一种用于处理与一个或多个感兴趣事件相关联的一个或多个用户条目的技术包括以下步骤/操作。 获得与一个或多个感兴趣事件相关联的上下文。 获得的上下文的至少一部分与表示感兴趣的事件的一个或多个用户条目相关联。 响应于上下文的至少一部分来评估一个或多个用户条目的至少一部分。 提供响应于评估的一个或多个感兴趣的事件的指示。
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公开(公告)号：US08351596B2
公开(公告)日：2013-01-08
申请号：US12145429
申请日：2008-06-24
IPC分类号： H04M3/00
CPC分类号： H04M3/5191 , H04M3/523 , H04M7/006 , H04M2203/552
摘要： Methods and systems are provided for routing incoming customer service requests directly to the most appropriate destination within a call center without requiring customer knowledge of a specific telephone number or extension to call and without requiring the customer to select from a series of menus. The receiving location or inbound call center accepts a voice call from a customer. The incoming voice call includes an associated data stream. This data stream is processed by the inbound call center and is used to route the call to the appropriate destination or customer service representative, for example a specific person, a department, a subsidiary, an individual either working within a facility or working outside the facility, a subcontractor and combinations thereof. Additional functionality is provided by including additional data, e.g. data in addition to routing data, along with voice data.
摘要翻译： 提供方法和系统用于将呼入的客户服务请求直接路由到呼叫中心内的最适合的目的地，而不需要客户知道特定电话号码或分机呼叫，而不要求客户从一系列菜单中进行选择。 接收位置或入站呼叫中心接受来自客户的语音呼叫。 传入语音呼叫包括相关联的数据流。 该数据流由入站呼叫中心处理，用于将呼叫路由到适当的目的地或客户服务代表，例如特定人员，部门，子公司，在设施内工作或在设施外工作的个人 ，分包商及其组合。 通过包括附加数据，例如， 数据除路由数据外，还有语音数据。
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公开(公告)号：US08917857B2
公开(公告)日：2014-12-23
申请号：US13587118
申请日：2012-08-16
CPC分类号： H04M3/5191 , H04M3/523 , H04M7/006 , H04M2203/552
摘要： Methods and systems are provided for routing incoming customer service requests directly to the most appropriate destination within a call center without requiring customer knowledge of a specific telephone number or extension to call and without requiring the customer to select from a series of menus. The receiving location or inbound call center accepts a voice call from a customer. The incoming voice call includes an associated data stream. This data stream is processed by the inbound call center and is used to route the call to the appropriate destination or customer service representative, for example a specific person, a department, a subsidiary, an individual either working within a facility or working outside the facility, a subcontractor and combinations thereof. Additional functionality is provided by including additional data, e.g. data in addition to routing data, along with voice data.
摘要翻译： 提供方法和系统用于将呼入的客户服务请求直接路由到呼叫中心内的最适合的目的地，而不需要客户知道特定电话号码或分机呼叫，而不要求客户从一系列菜单中进行选择。 接收位置或入站呼叫中心接受来自客户的语音呼叫。 传入语音呼叫包括相关联的数据流。 该数据流由入站呼叫中心处理，用于将呼叫路由到适当的目的地或客户服务代表，例如特定人员，部门，子公司，在设施内工作或在设施外工作的个人 ，分包商及其组合。 通过包括附加数据，例如， 数据除路由数据外，还有语音数据。
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公开(公告)号：US20120307996A1
公开(公告)日：2012-12-06
申请号：US13587118
申请日：2012-08-16
IPC分类号： H04M3/00
CPC分类号： H04M3/5191 , H04M3/523 , H04M7/006 , H04M2203/552
摘要： Methods and systems are provided for routing incoming customer service requests directly to the most appropriate destination within a call center without requiring customer knowledge of a specific telephone number or extension to call and without requiring the customer to select from a series of menus. The receiving location or inbound call center accepts a voice call from a customer. The incoming voice call includes an associated data stream. This data stream is processed by the inbound call center and is used to route the call to the appropriate destination or customer service representative, for example a specific person, a department, a subsidiary, an individual either working within a facility or working outside the facility, a subcontractor and combinations thereof. Additional functionality is provided by including additional data, e.g. data in addition to routing data, along with voice data.
摘要翻译： 提供方法和系统用于将呼入的客户服务请求直接路由到呼叫中心内的最适合的目的地，而不需要客户知道特定电话号码或分机呼叫，而不要求客户从一系列菜单中进行选择。 接收位置或入站呼叫中心接受来自客户的语音呼叫。 传入语音呼叫包括相关联的数据流。 该数据流由入站呼叫中心处理，用于将呼叫路由到适当的目的地或客户服务代表，例如特定人员，部门，子公司，在设施内工作或在设施外工作的个人 ，分包商及其组合。 通过包括附加数据，例如， 数据除路由数据外，还有语音数据。
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7.发明申请Methods and Apparatus for Complementing User Entries Associated with Events of Interest Through Context 有权用于通过上下文与兴趣事件相关的用户条目的补充的方法和装置公开(公告)号：US20080228609A1
公开(公告)日：2008-09-18
申请号：US12114324
申请日：2008-05-02
IPC分类号： G06Q99/00
CPC分类号： G06Q40/12 , G06F17/30371 , G06F21/552 , G06F21/64 , G06Q40/10 , Y10S707/99948
摘要： Data validation techniques are provided. For example, such techniques complement user entries associated with events of interest through context. In one aspect of the invention, a technique for processing one or more user entries associated with one or more events of interest includes the following steps/operations. Context associated with the one or more events of interest is obtained. At least a portion of the obtained context is associated with one or more user entries representing events of interest. At least a portion of the one or more user entries is evaluated, responsive to at least a portion of the context. An indication of the one or more events of interest is provided, responsive to the evaluation.
摘要翻译： 提供数据验证技术。 例如，这样的技术通过上下文补充与感兴趣的事件相关联的用户条目。 在本发明的一个方面，一种用于处理与一个或多个感兴趣事件相关联的一个或多个用户条目的技术包括以下步骤/操作。 获得与一个或多个感兴趣事件相关联的上下文。 获得的上下文的至少一部分与表示感兴趣的事件的一个或多个用户条目相关联。 响应于上下文的至少一部分来评估一个或多个用户条目的至少一部分。 提供响应于评估的一个或多个感兴趣的事件的指示。
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8.发明授权Method and apparatus for providing extensible scalable transcoding of multimedia content 失效用于提供多媒体内容的可扩展可缩放转码的方法和装置公开(公告)号：US07383347B2
公开(公告)日：2008-06-03
申请号：US09908306
申请日：2001-07-18
申请人： Maria Rene Ebling , Guerney Douglass Holloway Hunt , Hui Lei , Gregory Sallmard Stewart , Li Xu
发明人： Maria Rene Ebling , Guerney Douglass Holloway Hunt , Hui Lei , Gregory Sallmard Stewart , Li Xu
IPC分类号： G06F13/00
CPC分类号： H04L65/104 , H04L29/06027 , H04L65/103 , H04L65/605 , H04L67/04 , H04L67/303 , H04L67/306 , H04L69/329
摘要： A hierarchical gateway system for use in a message delivery system is disclosed, in which each tier of gateways in the hierarchy includes means for transforming incoming messages in a manner required by downstream end-user devices. The hierarchical gateway system has the advantage of being scalable and extensible while avoiding transmission bottlenecks as the number of end-user device types, and their differing system requirements, increase. The invention is operable in the context of a notification server architecture, as well as the Web.
摘要翻译： 公开了一种用于消息传递系统的分级网关系统，其中层级中的每个网关层包括以下游终端用户设备所要求的方式来转换传入消息的装置。 分层网关系统具有可扩展性和可扩展性的优点，同时避免传输瓶颈，因为最终用户设备类型的数量及其不同的系统要求增加。 本发明可以在通知服务器架构以及Web的上下文中操作。
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9.发明授权Methods and apparatus for discovering data providers satisfying provider queries 失效用于发现满足提供者查询的数据提供者的方法和装置公开(公告)号：US07496585B2
公开(公告)日：2009-02-24
申请号：US10830794
申请日：2004-04-23
申请人： Marion Lee Blount , Paul C. Castro , Norman Howard Cohen , John S. Davis, II , Maria Rene Ebling , Barry Leiba , Archan Misra , Apratim Purakayastha , Wolfgang H. Segmuller
发明人： Marion Lee Blount , Paul C. Castro , Norman Howard Cohen , John S. Davis, II , Maria Rene Ebling , Barry Leiba , Archan Misra , Apratim Purakayastha , Wolfgang H. Segmuller
CPC分类号： H04L67/16 , Y10S707/99932 , Y10S707/99942
摘要： Improved discovery techniques are provided. For example, in one aspect of the invention, a technique for making providers of a particular kind of data available to an application program includes the following steps/operations. The technique discovers whether one or more data providers are capable of providing the particular kind of data, wherein a discovered data provider is either a connected data provider or a virtual data provider. When a data provider capable of providing the particular kind of data is discovered and the discovered data provider is a virtual data provider, the technique instantiates the virtual data provider. When a data provider capable of providing the particular kind of data is discovered, the technique makes a data-provider handle for the discovered data provider available to the application program, with a common interface.
摘要翻译： 提供了改进的发现技术。 例如，在本发明的一个方面，用于使应用程序可用的特定类型的数据的提供者的技术包括以下步骤/操作。 该技术发现一个或多个数据提供者是否能够提供特定类型的数据，其中所发现的数据提供者是连接的数据提供者或虚拟数据提供者。 当发现能够提供特定类型的数据的数据提供者并且所发现的数据提供者是虚拟数据提供者时，该技术实例化虚拟数据提供者。 当发现能够提供特定类型的数据的数据提供者时，该技术利用通用接口为应用程序提供可用于发现的数据提供者的数据提供者处理。
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10.发明授权公开(公告)号：US08775344B2
公开(公告)日：2014-07-08
申请号：US12125219
申请日：2008-05-22
申请人： Marion Lee Blount , John Sidney Davis, II , Maria Rene Ebling , Archan Misra , Daby Mousse Sow , Min Wang
发明人： Marion Lee Blount , John Sidney Davis, II , Maria Rene Ebling , Archan Misra , Daby Mousse Sow , Min Wang
CPC分类号： G06K9/00496 , G16H50/20
摘要： Techniques are disclosed for determining and validating provenance data in such data stream processing systems. For example, a method for processing data associated with a data stream received by a data stream processing system, wherein the system comprises a plurality of processing elements, comprises the following steps. Input data elements and output data elements associated with at least one processing element of the plurality of processing elements are obtained. One or more intervals are computed for the processing element using data representing observations of associations between inputs elements and output elements of the processing element, wherein, for a given one of the intervals, one or more particular input elements contained within the given interval are determined to have contributed to a particular output element. In another method, intervals are specified, and then validated by comparing the specified intervals against intervals computed based on observations.
摘要翻译： 公开了用于确定和验证这种数据流处理系统中的来源数据的技术。 例如，一种用于处理与由数据流处理系统接收的数据流相关联的数据的方法，其中所述系统包括多个处理元件，包括以下步骤。 获得与多个处理元件中的至少一个处理元件相关联的输入数据元素和输出数据元素。 使用表示输入元件和处理元件的输出元件之间的关联的观察值的数据来计算处理元件的一个或多个间隔，其中对于给定的一个间隔，确定包含在给定间隔内的一个或多个特定输入元素 为特定的输出元素做出了贡献。 在另一种方法中，指定间隔，然后通过将指定的间隔与基于观察值计算的间隔进行比较来验证。
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