公开(公告)号：US09942284B2

公开(公告)日：2018-04-10

申请号：US14832573

申请日：2015-08-21

Applicant: Avaya Inc.

Inventor： Biswajyoti Pal ,  Manish Chatterjee ,  Jaydeep Deepak Bhalerao

IPC: H04L12/66 ,  H04L29/06

CPC classification number: H04L65/1096 ,  H04L65/1063 ,  H04L65/1069

Abstract: Embodiments disclosed herein provide systems and methods for recording WebRTC communications at a network edge. In a particular embodiment a method provides, in an edge system of a communication network, receiving identification information that identifies a first endpoint and a second endpoint between which a first WebRTC communication will be established. The method further provides establishing the first WebRTC communication between the first and second endpoints through the edge system using the identification information. Also, the method provides identifying packets for the first WebRTC communication and recording the packets to a storage system.

公开(公告)号：USD716836S1

公开(公告)日：2014-11-04

申请号：US29446432

申请日：2013-02-22

Applicant: Avaya Inc.

Designer： Deep Subhash Pai ,  Jaydeep Deepak Bhalerao

公开(公告)号：US09848165B2

公开(公告)日：2017-12-19

申请号：US14971073

申请日：2015-12-16

Applicant: Avaya Inc.

Inventor： Deep Subhash Pai ,  Jaydeep Deepak Bhalerao

IPC: H04N7/14 ,  H04M3/51 ,  G06K9/00

CPC classification number: H04N7/147 ,  G06K9/00 ,  G06K9/00221 ,  H04M3/51 ,  H04M3/5183 ,  H04M2201/50 ,  H04M2203/252 ,  H04M2203/306 ,  H04M2203/6009

Abstract: A method, apparatus and computer program product for protecting privacy of a customer and an agent using face recognition in a video contact center environment is presented. A video call is initiated by a customer to a contact center. The customer video is muted while audio of the customer is provided to an agent of the contact center. A determination is made regarding whether a face is present in a video image of the customer. When a presence of a face is determined in the video image of the customer, then video of the customer is enabled. When a presence of a face is not present in the video image of the customer then the customer is notified so the customer can take appropriate action.

公开(公告)号：US20170054769A1

公开(公告)日：2017-02-23

申请号：US14832573

申请日：2015-08-21

Applicant: Avaya Inc.

Inventor： Biswajyoti Pal ,  Manish Chatterjee ,  Jaydeep Deepak Bhalerao

IPC: H04L29/06

CPC classification number: H04L65/1096 ,  H04L65/1063 ,  H04L65/1069

Abstract: Embodiments disclosed herein provide systems and methods for recording WebRTC communications at a network edge. In a particular embodiment a method provides, in an edge system of a communication network, receiving identification information that identifies a first endpoint and a second endpoint between which a first WebRTC communication will be established. The method further provides establishing the first WebRTC communication between the first and second endpoints through the edge system using the identification information. Also, the method provides identifying packets for the first WebRTC communication and recording the packets to a storage system.

Abstract translation: 本文公开的实施例提供了用于在网络边缘记录WebRTC通信的系统和方法。 在特定实施例中，一种方法在通信网络的边缘系统中提供识别第一端点和第二端点之间的识别信息，其中将建立第一WebRTC通信。 该方法还提供使用识别信息通过边缘系统在第一和第二端点之间建立第一WebRTC通信。 此外，该方法提供用于第一WebRTC通信的识别分组并将分组记录到存储系统。

公开(公告)号：US20160105638A1

公开(公告)日：2016-04-14

申请号：US14971073

申请日：2015-12-16

Applicant: Avaya Inc.

Inventor： Deep Subhash Pai ,  Jaydeep Deepak Bhalerao

IPC: H04N7/14 ,  H04M3/51 ,  G06K9/00

CPC classification number: H04N7/147 ,  G06K9/00 ,  G06K9/00221 ,  H04M3/51 ,  H04M3/5183 ,  H04M2201/50 ,  H04M2203/252 ,  H04M2203/306 ,  H04M2203/6009

Abstract: A method, apparatus and computer program product for protecting privacy of a customer and an agent using face recognition in a video contact center environment is presented. A video call is initiated by a customer to a contact center. The customer video is muted while audio of the customer is provided to an agent of the contact center. A determination is made regarding whether a face is present in a video image of the customer. When a presence of a face is determined in the video image of the customer, then video of the customer is enabled. When a presence of a face is not present in the video image of the customer then the customer is notified so the customer can take appropriate action.

Abstract translation: 提出了一种用于在视频联络中心环境中保护客户隐私和使用人脸识别的代理的方法，装置和计算机程序产品。 视频通话由客户发起到联络中心。 当客户的音频被提供给联络中心的代理时，客户视频被静音。 确定面部是否存在于客户的视频图像中。 当在客户的视频图像中确定面部存在时，则启用客户的视频。 当客户的视频图像中不存在脸部时，通知客户，以便客户可以采取适当的动作。

公开(公告)号：US20140219433A1

公开(公告)日：2014-08-07

申请号：US13760668

申请日：2013-02-06

Applicant: AVAYA INC.

Inventor： Deep Subhash Pai ,  Jaydeep Deepak Bhalerao

IPC: H04M3/56

CPC classification number: H04M3/565 ,  H04M3/567

Abstract: A system, method, and computer readable medium are provided to manage a conference. The start of a conference is identified. For example, the start of the conference is identified when a host dials into a conference bridge. A timeline is created for the conference based on a first event that occurs at the start of the conference. The timeline includes the first event. The timeline is updated in real-time with a second event, as a second event occurs during the conference. This process is repeated throughout the conference. The timeline is rendered for display to one or more participants in the conference. The conference is then displayed to the conference participants, thus providing the conference participants with a real-time timeline of the conference.

Abstract translation: 提供了一种系统，方法和计算机可读介质来管理会议。 确定了会议的开始。 例如，当主机拨入会议桥时，会议会议的开始被识别。 基于在会议开始时发生的第一个事件，为会议创建时间轴。 时间轴包括第一个事件。 随着第二个事件，时间轴被实时更新，因为在会议期间发生了第二个事件。 整个会议期间重复此过程。 时间线被呈现给会议中的一个或多个参与者。 然后，会议将显示给会议参与者，从而向会议参与者提供会议的实时时间表。

公开(公告)号：US10298652B2

公开(公告)日：2019-05-21

申请号：US14561000

申请日：2014-12-04

Applicant: Avaya Inc.

Inventor： Jaydeep Deepak Bhalerao ,  Biswajyoti Pal ,  Manish Chatterjee

IPC: H04L29/06 ,  H04L29/08

Abstract: In order to provide compatibility between WebRTC communication endpoints and legacy communication endpoints that use BFCP, a web media gateways is used to establish a conference call between the communication endpoints that use WebRTC and the legacy communication endpoints that use BFCP. A floor command is received to control the floor of the conference call from a first communication endpoint. The floor command is translated from WebRTC into BFCP or from BFCP to WebRTC. The floor command is sent to the second communication endpoint. This allows a conference call where communication endpoints support both WebRTC and BFCP.

公开(公告)号：US20160164929A1

公开(公告)日：2016-06-09

申请号：US14561000

申请日：2014-12-04

Applicant: Avaya Inc.

Inventor： Jaydeep Deepak Bhalerao ,  Biswajyoti Pal ,  Manish Chatterjee

IPC: H04L29/06

CPC classification number: H04L65/608 ,  H04L65/4038 ,  H04L67/02

Abstract: In order to provide compatibility between WebRTC communication endpoints and legacy communication endpoints that use BFCP, a web media gateways is used to establish a conference call between the communication endpoints that use WebRTC and the legacy communication endpoints that use BFCP. A floor command is received to control the floor of the conference call from a first communication endpoint. The floor command is translated from WebRTC into BFCP or from BFCP to WebRTC. The floor command is sent to the second communication endpoint. This allows a conference call where communication endpoints support both WebRTC and BFCP.

Abstract translation: 为了提供WebRTC通信端点与使用BFCP的传统通信端点之间的兼容性，使用Web媒体网关在使用WebRTC的通信端点与使用BFCP的传统通信端点之间建立电话会议。 接收地板命令以控制来自第一通信端点的电话会议的楼层。 floor命令从WebRTC转换为BFCP或从BFCP转换为WebRTC。 floor命令被发送到第二通信端点。 这允许通话端点支持WebRTC和BFCP的电话会议。

公开(公告)号：USD722323S1

公开(公告)日：2015-02-10

申请号：US29446431

申请日：2013-02-22

Applicant: Avaya Inc.

Designer： Deep Subhash Pai ,  Jaydeep Deepak Bhalerao

公开(公告)号：US09020120B2

公开(公告)日：2015-04-28

申请号：US13760668

申请日：2013-02-06

Applicant: Avaya Inc.

Inventor： Deep Subhash Pai ,  Jaydeep Deepak Bhalerao

IPC: H04M3/42 ,  H04M3/56

CPC classification number: H04M3/565 ,  H04M3/567

Abstract: A system, method, and computer readable medium are provided to manage a conference. The start of a conference is identified. For example, the start of the conference is identified when a host dials into a conference bridge. A timeline is created for the conference based on a first event that occurs at the start of the conference. The timeline includes the first event. The timeline is updated in real-time with a second event, as a second event occurs during the conference. This process is repeated throughout the conference. The timeline is rendered for display to one or more participants in the conference. The conference is then displayed to the conference participants, thus providing the conference participants with a real-time timeline of the conference.

Abstract translation: 提供了一种系统，方法和计算机可读介质来管理会议。 确定了会议的开始。 例如，当主机拨入会议桥时，会议会议的开始被识别。 基于在会议开始时发生的第一个事件，为会议创建时间轴。 时间轴包括第一个事件。 随着第二个事件，时间轴被实时更新，因为在会议期间发生了第二个事件。 整个会议期间重复此过程。 时间线被呈现给会议中的一个或多个参与者。 然后，会议将显示给会议参与者，从而向会议参与者提供会议的实时时间表。