公开(公告)号：US20170024671A1

公开(公告)日：2017-01-26

申请号：US14804986

申请日：2015-07-21

Applicant: Avaya Inc.

Inventor： Tony McCORMACK ,  John H. YOAKUM ,  Joe SMYTH

IPC: G06Q10/06 ,  G08G5/00 ,  G05D1/00

CPC classification number: G06Q10/06315 ,  B64C39/024 ,  B64C2201/12 ,  B64C2201/123 ,  G08G1/205 ,  G08G5/0043 ,  G08G5/0069

Abstract: A device, system, and method determines a prioritized location for an automated vehicle to move. The method performed at a contact center includes performing a transaction between an electronic device and the contact center, the transaction including at least one correspondence. The method includes determining location data corresponding to the electronic device, the location data being a location of the electronic device. The method includes determining prioritized location data based upon the location data and further related data, the further related data being at least one of an analysis of the at least one correspondence, internal information of the contact center, and external information available to the contact center. The method includes transmitting the prioritized location data to an unmanned, automated vehicle (UAV), the UAV configured to automatically move to a predetermined location based upon the prioritized location data.

Abstract translation: 设备，系统和方法确定自动车辆移动的优先位置。 在联络中心执行的方法包括执行电子设备和联络中心之间的交易，该交易包括至少一个对应关系。 该方法包括确定与电子设备相对应的位置数据，位置数据是电子设备的位置。 该方法包括基于位置数据和进一步的相关数据来确定优先位置数据，所述另外的相关数据是至少一个对应的分析，联络中心的内部信息和可用于联络中心的外部信息中的至少一个 。 该方法包括将优先位置数据传输到无人自动车辆（UAV），UAV被配置为基于优先位置数据自动移动到预定位置。