公开(公告)号：US11336701B2

公开(公告)日：2022-05-17

申请号：US16524815

申请日：2019-07-29

Applicant: Avaya Inc.

Inventor： Sudhir Shelke ,  Amol Navale ,  Aonkar Takalikar

IPC: H04L65/1096 ,  H04L65/403 ,  H04L65/1093

Abstract: The technology disclosed herein enables the creation of a contacts group from participants in a communication session along with the ability to share that created contacts group. In a particular embodiment, a method includes identifying participants participating in a communication session and receiving first user input from a first participant of the participants. The first user input identifies a first selection of the participants comprising at least one of the participants. The method further includes obtaining first contact information for the first selection of the participants and including the first contact information in a first contacts group. The method also includes providing the first contacts group to a selection of one or more users.

公开(公告)号：US20210201247A1

公开(公告)日：2021-07-01

申请号：US16730456

申请日：2019-12-30

Applicant: Avaya Inc.

Inventor： Sudhir Shelke ,  Amol Navale ,  Aonkar Takalikar

IPC: G06Q10/06 ,  G06N20/00 ,  G06N7/00 ,  G06Q10/10 ,  G06F40/279

Abstract: A system and method for dynamically assigning action items using Artificial Intelligence based on criterion. The criterion including resource availability, resource location, and/or resource skill(s). The system and method comprising: monitoring communications over one or more communication channels; analyzing the monitored communications to generate one or more user stories; processing the one or more generated user stories to identify one or more action items; scoring one or more resources based on assignment factors to determine a resource with a highest score; and assigning the one or more action items to the resource with the highest score. The system and method further comprising: tracking action items and automatically updating action item status. The system and method also include automatically re-assigning action items as needed.

公开(公告)号：US20210037068A1

公开(公告)日：2021-02-04

申请号：US16524815

申请日：2019-07-29

Applicant: Avaya Inc.

Inventor： Sudhir Shelke ,  Amol Navale ,  Aonkar Takalikar

IPC: H04L29/06

Abstract: The technology disclosed herein enables the creation of a contacts group from participants in a communication session along with the ability to share that created contacts group. In a particular embodiment, a method includes identifying participants participating in a communication session and receiving first user input from a first participant of the participants. The first user input identifies a first selection of the participants comprising at least one of the participants. The method further includes obtaining first contact information for the first selection of the participants and including the first contact information in a first contacts group. The method also includes providing the first contacts group to a selection of one or more users.