-
公开(公告)号：US20240330143A1
公开(公告)日：2024-10-03
申请号：US18194190
申请日：2023-03-31
申请人： BMC Software, Inc.
发明人： Vikas Prasad , Rakesh Tiwari , Sameer Mardhekar , Ajoy Kumar
IPC分类号： G06F11/34
CPC分类号： G06F11/3476
摘要： A plurality of log records characterizing operations occurring within a technology landscape may be received. The plurality of log records may be clustered into at least a first cluster of log records and a second cluster of log records, using at least one similarity algorithm. A first dissimilar subset of log records within the first cluster of log records, and a second dissimilar subset of log records within the second cluster of log record may be identified, using the at least one similarity algorithm. At least one machine learning model may be trained to process new log records characterizing the operations occurring within the technology landscape, using the first dissimilar subset and the second dissimilar subset.
-
公开(公告)号：US10810600B2
公开(公告)日：2020-10-20
申请号：US15175711
申请日：2016-06-07
申请人： BMC SOFTWARE, INC.
发明人： Thomas L. Adrian , Cedric Young , Peter Adams , Jek-Sun Wong , Sun Chun Chu , Dinesh Elaprolu , Brian Zaik , Sameer Mardhekar
IPC分类号： G06Q30/00 , G06F16/9535
摘要： In a general aspect, a system can include a user interface with at least one input field for receiving input associated with an information technology (IT) customer service issue and a response area for displaying results in response to the input. The system can further include a context generation engine that receives the input associated with the IT customer service issue from the user interface and determines, based on the input, a multi-factor context. The system can also include a relevance-based search engine configured to search, based on the multi-factor context, a plurality of resources; assign, based on the multi-factor context, a respective relevancy score to each of the plurality of resources; and provide, to the user interface for display in the results area, a ranked list of a subset of the plurality of resources that is ordered based on the respective relevancy scores of the subset of the resources.
-
公开(公告)号：US10798538B2
公开(公告)日：2020-10-06
申请号：US15476573
申请日：2017-03-31
申请人： BMC SOFTWARE, INC.
发明人： Priyanka Jain , Sameer Mardhekar , Anand Bhagwat
摘要： A method includes receiving a floor map indicating a layout of a location, displaying at least a portion of the floor map, capturing signal strength data representing a signal field for at least one position on the floor map, identifying an asset within the layout of the location, determining at least one property that identifies the asset using one of a discovery process using a wireless protocol and an image processing application programming interface (API) configured to classify an image and detect individual within the image, updating the floor map with the asset and the at least one property, and communicating the asset and the at least one property to the remote computing device.
-
-
搜索结果
3 条记录 (耗时 0.015 秒)
