Alternate user communication handling based on user identification

    公开(公告)号:US10855666B2

    公开(公告)日:2020-12-01

    申请号:US15995894

    申请日:2018-06-01

    Abstract: The invention relates to providing alternate user communication based on user identification. A communication from a user may be received, and the communication may include an authentication credential from the user. When the user is determined to be an unauthorized user based on the authentication credential, the communication may be extended in order to capture more information from the unauthorized user, and to deter the unauthorized user from making other unauthorized access attempts. In addition to the extension of the communication with the unauthorized user, one or more additional alternate treatments may be presented to the unauthorized user in order to identify, track, and/or prevent access by the unauthorized user.

    ALTERNATE USER COMMUNICATION ROUTING
    4.
    发明申请

    公开(公告)号:US20190372974A1

    公开(公告)日:2019-12-05

    申请号:US15995830

    申请日:2018-06-01

    Abstract: A system and methods for alternate user communication routing are described. Unauthorized users are identified and alternate treatments are provided in order to deter unauthorized access and create opportunities for data collection. The use of a varied set of alternate treatments provides an enhanced view of unauthorized user behavior and an increased ability to track future unauthorized user actions by recording various user identity/communication characteristics specific to known unauthorized users. Alternate treatments may be provided randomly based on a set of alternate treatments previously provided to a specific user, or may be varied based on an identified group of unauthorized users presumed to be acting in concert.

    ALTERNATE USER COMMUNICATION ROUTING
    9.
    发明申请

    公开(公告)号:US20200329043A1

    公开(公告)日:2020-10-15

    申请号:US16915371

    申请日:2020-06-29

    Abstract: A system and methods for alternate user communication routing are described. Unauthorized users are identified and alternate treatments are provided in order to deter unauthorized access and create opportunities for data collection. The use of a varied set of alternate treatments provides an enhanced view of unauthorized user behavior and an increased ability to track future unauthorized user actions by recording various user identity/communication characteristics specific to known unauthorized users. Alternate treatments may be provided randomly based on a set of alternate treatments previously provided to a specific user, or may be varied based on an identified group of unauthorized users presumed to be acting in concert.

    ALTERNATE USER COMMUNICATION ROUTING
    10.
    发明申请

    公开(公告)号:US20200329042A1

    公开(公告)日:2020-10-15

    申请号:US16915356

    申请日:2020-06-29

    Abstract: A system and methods for alternate user communication routing are described. Unauthorized users are identified and alternate treatments are provided in order to deter unauthorized access and create opportunities for data collection. The use of a varied set of alternate treatments provides an enhanced view of unauthorized user behavior and an increased ability to track future unauthorized user actions by recording various user identity/communication characteristics specific to known unauthorized users. Alternate treatments may be provided randomly based on a set of alternate treatments previously provided to a specific user, or may be varied based on an identified group of unauthorized users presumed to be acting in concert.

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