公开(公告)号：US20240168838A1

公开(公告)日：2024-05-23

申请号：US17990967

申请日：2022-11-21

Applicant: BANK OF AMERICA CORPORATION

Inventor： Durga Prasad Kutthumolu ,  Saravana Kumar PD ,  Ramaswamy M ,  Sakshi Bakshi ,  Sreekanth Raghuveer Maringanti ,  Ramakanth Bachu

IPC: G06F11/07

CPC classification number: G06F11/0772 ,  G06F11/0709

Abstract: Systems, computer program products, and methods are described herein for intelligent exception handling within a distributed network environment. The present disclosure is configured to receive an incidence of a first exception associated with a network interaction; extract information associated with the first exception; determine, via a machine learning (ML) subsystem, a first exception category associated with the first exception based on at least the information associated with the exception; retrieve, from a repository, a first set of actions associated with the first exception category, wherein the first set of actions are configured to resolve the first exception; and in response, execute the first set of actions.

公开(公告)号：US20240177243A1

公开(公告)日：2024-05-30

申请号：US18058832

申请日：2022-11-25

Applicant: Bank of America Corporation

Inventor： Durga Prasad Kutthumolu ,  Susheel Chiluka ,  Saravana Kumar PD ,  Yegappan Alagappan ,  Ravikanth Tadepally ,  Navin Singh

IPC: G06Q40/12 ,  G06T13/40

CPC classification number: G06Q40/12 ,  G06T13/40

Abstract: Aspects of the disclosure describe methods and systems involving separate, parent (e.g., public) and child (e.g., private) metaverses with varying confidentiality and access privileges for auditor users, financial analyst users, regulatory users, and other virtual reality/metaverse users to interact in a fully immersive, real-time manner (e.g., using an immersive query modulation engine) to fulfill audit and regulatory reporting requirements, including extracting information from heterogeneous data stores, recordkeeping of audit responses for regulatory purposes, and maintaining access privileges of varying user profiles.