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    Apparatus and method to activate transparent data storage drive firmware updates
    2.
    发明授权
    Apparatus and method to activate transparent data storage drive firmware updates 失效
    激活透明数据存储的装置和方法驱动固件更新

    公开(公告)号：US06996635B2

    公开(公告)日：2006-02-07

    申请号：US10646088

    申请日：2003-08-22

    申请人： Brian G. Goodman ,  Leonard G. Jesionowski ,  Robin D. Roberts

    发明人： Brian G. Goodman ,  Leonard G. Jesionowski ,  Robin D. Roberts

    IPC分类号： G06F3/00

    CPC分类号： G06F8/656

    摘要： A method to activate a code update in a data storage drive. The method provides a code update to the data storage drive while the data storage drive performs normal drive operations. The method then detects a host computer transparent event, and activates the code update during that host computer transparent event.

    摘要翻译： 激活数据存储驱动器中的代码更新的方法。 该方法在数据存储驱动器执行正常的驱动操作时，向数据存储驱动器提供代码更新。 该方法然后检测主机计算机透明事件，并在该主机计算机透明事件期间激活代码更新。

    PROBLEM-BASED ACCOUNT GENERATION
    3.
    发明申请
    PROBLEM-BASED ACCOUNT GENERATION 有权
    基于问题的帐户生成

    公开(公告)号：US20120096279A1

    公开(公告)日：2012-04-19

    申请号：US12903605

    申请日：2010-10-13

    申请人： Robin D. Roberts ,  Benjamin S. Terris ,  Richard A. Welp

    发明人： Robin D. Roberts ,  Benjamin S. Terris ,  Richard A. Welp

    IPC分类号： G06F21/00 ,  H04L9/32

    CPC分类号： H04L63/083

    摘要： A method to provide problem-based access to a computing device is disclosed herein. In one embodiment of the invention, such a method includes detecting a problem on a computing device. The method automatically generates a user account on the computing device in response to detecting the problem. The problem is then tied to the user account. A support provider is then notified of the problem and the user account associated with the problem. This user account may be assigned to a service technician to enable access to the computing device. The service technician may then log into the computing device using the user account and address the problem. A corresponding apparatus and computer program product are also disclosed herein.

    摘要翻译： 本文公开了一种向计算设备提供基于问题的访问的方法。 在本发明的一个实施例中，这种方法包括检测计算设备上的问题。 响应于检测到问题，该方法在计算设备上自动生成用户帐户。 然后将问题与用户帐户相关联。 然后，向支持提供者通知问题和与问题相关联的用户帐户。 该用户帐户可以被分配给服务技术人员以允许访问计算设备。 然后，服务技术人员可以使用用户帐户登录计算设备并解决问题。 本文还公开了相应的装置和计算机程序产品。

    Combined media library cell array and storage device utilizing a media holder adapted to receive a cover for closing the holder
    4.
    发明授权
    Combined media library cell array and storage device utilizing a media holder adapted to receive a cover for closing the holder 有权
    组合的媒体库单元阵列和存储设备，利用适于接收用于关闭保持器的盖的介质保持器

    公开(公告)号：US07221536B2

    公开(公告)日：2007-05-22

    申请号：US10845740

    申请日：2004-05-13

    申请人： Aaron R. Cox ,  Krista E. Nunn ,  Robin D. Roberts ,  Joni E. Saylor

    发明人： Aaron R. Cox ,  Krista E. Nunn ,  Robin D. Roberts ,  Joni E. Saylor

    IPC分类号： G11B15/68

    CPC分类号： G11B15/688

    摘要： A combined media holder and storage device including an outer frame section and an inner media support section. The outer frame section is adapted to be removably mounted to a media library. The media library includes a drive to read and write information on media, a mover to move the media to and from the drive, and a plurality of magazine receiving areas. The outer frame section is adapted to be removably inserted into one of the magazine receiving areas. The inner media support section includes a plurality of media receiving areas adapted to receive and separately individually support a plurality of pieces of recording media. The combined media holder and storage device has a substantially open front end and is closed except at the substantially open front end. The outer frame section is adapted to receive a cover for closing the substantially open front end.

    摘要翻译： 一种组合的介质保持器和存储装置，包括外框架部分和内部介质支撑部分。 外框架部分适于可拆卸地安装到媒体库。 媒体库包括读取和写入介质上的信息的驱动器，用于将介质移动到驱动器和从驱动器移动的移动器以及多个杂志接收区域。 外框架部分适于可移除地插入到盒子容纳区域之一中。 内部媒体支持部分包括多个媒体接收区域，其适于接收和单独地单独地支持多个记录媒体。 组合的介质保持器和存储装置具有基本上敞开的前端，并且在基本敞开的前端处是闭合的。 外框架部分适于接收用于封闭基本敞开的前端的盖。