公开(公告)号：US20170177386A1

公开(公告)日：2017-06-22

申请号：US14971508

申请日：2015-12-16

Applicant: Business Objects Software Limited

Inventor： Alfred Fung ,  Sean McGregor ,  Brian McConville ,  Xing Jin ,  Trevor Dubinsky ,  Philip Leung ,  Ariel Kahana ,  Stephen Paxian

IPC: G06F9/44 ,  G06F17/30 ,  G06F3/0481 ,  G06F3/0484 ,  G06F3/14

CPC classification number: G06F9/453 ,  G06F3/0482 ,  G06F16/3322 ,  G06F16/3329

Abstract: Software program “help” functionality includes features enhancing its relevance to users. An engine may receive/record context data arising from interactions between a user and the software program. The engine may process that context data to reference a plurality of sources (e.g., official help documentation, user blogs, partner web sites, etc.) and harvest relevant help information. Based upon stored context data and help information available from the plurality of sources, certain embodiments may generate suggested questions allowing further exploration of help issues. Some embodiments may offer help information in the form of an interactive “hotspot” focusing upon a specific UI element (e.g., icon). Processing the context data may allow the engine to assign a particular skill level (e.g., novice/intermediate/expert) to individual users, tailoring the help information to that skill level. The interactive nature of the help functionality may enhance its use in conjunction with complex workflows encountered in many software programs.

公开(公告)号：US10459745B2

公开(公告)日：2019-10-29

申请号：US14971508

申请日：2015-12-16

Applicant: Business Objects Software Limited

Inventor： Alfred Fung ,  Sean McGregor ,  Brian McConville ,  Xing Jin ,  Trevor Dubinsky ,  Philip Leung ,  Ariel Kahana ,  Stephen Paxian

IPC: G06F9/451 ,  G06F16/33 ,  G06F3/048 ,  G06F3/0482 ,  G06F16/332

Abstract: Software program “help” functionality includes features enhancing its relevance to users. An engine may receive/record context data arising from interactions between a user and the software program. The engine may process that context data to reference a plurality of sources (e.g., official help documentation, user blogs, partner web sites, etc.) and harvest relevant help information. Based upon stored context data and help information available from the plurality of sources, certain embodiments may generate suggested questions allowing further exploration of help issues. Some embodiments may offer help information in the form of an interactive “hotspot” focusing upon a specific UI element (e.g., icon). Processing the context data may allow the engine to assign a particular skill level (e.g., novice/intermediate/expert) to individual users, tailoring the help information to that skill level. The interactive nature of the help functionality may enhance its use in conjunction with complex workflows encountered in many software programs.

公开(公告)号：US10459744B2

公开(公告)日：2019-10-29

申请号：US14971437

申请日：2015-12-16

Applicant: Business Objects Software Limited

Inventor： Alfred Fung ,  Sean McGregor ,  Brian McConville ,  Xing Jin ,  Trevor Dubinsky ,  Philip Leung ,  Ariel Kahana ,  Stephen Paxian

IPC: G06F9/451 ,  G06F3/048 ,  G06F16/33 ,  G06F3/0484

Abstract: Software program “help” functionality includes features enhancing its relevance to users. An engine may receive/record context data arising from interactions between a user and the software program. The engine may process that context data to reference a plurality of sources (e.g., official help documentation, user blogs, partner web sites, etc.) and harvest relevant help information. Based upon stored context data and help information available from the plurality of sources, certain embodiments may generate suggested questions allowing further exploration of help issues. Some embodiments may offer help information in the form of an interactive “hotspot” focusing upon a specific UI element (e.g., icon). Processing the context data may allow the engine to assign a particular skill level (e.g., novice/intermediate/expert) to individual users, tailoring the help information to that skill level. The interactive nature of the help functionality may enhance its use in conjunction with complex workflows encountered in many software programs.

公开(公告)号：US20170177385A1

公开(公告)日：2017-06-22

申请号：US14971437

申请日：2015-12-16

Applicant: Business Objects Software Limited

Inventor： Alfred Fung ,  Sean McGregor ,  Brian McConville ,  Xing Jin ,  Trevor Dubinsky ,  Philip Leung ,  Ariel Kahana ,  Stephen Paxian

IPC: G06F9/44 ,  G06F3/0481 ,  G06F3/0484

CPC classification number: G06F9/453 ,  G06F3/0484

Abstract: Software program “help” functionality includes features enhancing its relevance to users. An engine may receive/record context data arising from interactions between a user and the software program. The engine may process that context data to reference a plurality of sources (e.g., official help documentation, user blogs, partner web sites, etc.) and harvest relevant help information. Based upon stored context data and help information available from the plurality of sources, certain embodiments may generate suggested questions allowing further exploration of help issues. Some embodiments may offer help information in the form of an interactive “hotspot” focusing upon a specific UI element (e.g., icon). Processing the context data may allow the engine to assign a particular skill level (e.g., novice/intermediate/expert) to individual users, tailoring the help information to that skill level. The interactive nature of the help functionality may enhance its use in conjunction with complex workflows encountered in many software programs.