公开(公告)号：US11995303B2

公开(公告)日：2024-05-28

申请号：US17568258

申请日：2022-01-04

Applicant: Citrix Systems, Inc.

Inventor： Qiming Li ,  Dai Li ,  Zhenxing Liu

IPC: G06F3/04817 ,  G06F3/04847 ,  G06F3/04886 ,  G06F9/451

CPC classification number: G06F3/04847 ,  G06F3/04817 ,  G06F3/04886 ,  G06F9/451

Abstract: In accordance with one disclosed method, a determination may be made that a user has provided a first input to a client device to begin taking an action with respect to an application presented in a first window of an operating system while the first window is an active window of the operating system. It may then be determined that a second window has become the active window of the operating system, and that the user has not provided a second input to the client device to complete the action with respect to the application. Based at least in part on the second window having become the active window and the user not having provided the second input, the client device may be caused to present a notification indicative of the action being incomplete.

公开(公告)号：US11994686B2

公开(公告)日：2024-05-28

申请号：US17647092

申请日：2022-01-05

Applicant: CITRIX SYSTEMS, INC.

Inventor： Qiming Li ,  Dai Li ,  Zhenxing Liu

IPC: G02B27/01 ,  G02B27/00 ,  G06F3/04817 ,  G06T19/00

CPC classification number: G02B27/0179 ,  G02B27/0093 ,  G02B27/017 ,  G06F3/04817 ,  G06T19/006 ,  G02B2027/0138 ,  G02B2027/014 ,  G02B2027/0187

Abstract: A computing device includes an image sensor, an IMU, a display, and a processor coupled to the image sensor, the IMU, and the display. The processor is configured to generate a GUI current screen on the display. The GUI current screen includes a background, and foreground GUI elements overlaying the background. The processor is configured to when the IMU generates motion data indicative of movement, render the background to comprise a video image from the image sensor.

公开(公告)号：US20230116273A1

公开(公告)日：2023-04-13

申请号：US17529369

申请日：2021-11-18

Applicant: Citrix Systems, Inc.

Inventor： Qiming Li ,  Dai Li ,  Zhenxing Liu

IPC: G06F21/62 ,  G06F3/0481

Abstract: In one aspect, an example methodology implementing the disclosed techniques includes, by a computing device, determining whether a user interface element having focus is a secure input and, responsive to a determination that the user interface element is a secure input, preventing the focus from changing away from the user interface element. The method also includes, by the computing device, responsive to a determination that the user interface element is a secure input, allowing the focus to change away from the user interface element in response to a determination that an input to the user interface element is complete. The method may further include, by the computing device, responsive to a determination that the user interface element is not a secure input, allowing the focus to be moved to another user interface element.

公开(公告)号：US11580311B2

公开(公告)日：2023-02-14

申请号：US16919572

申请日：2020-07-02

Applicant: Citrix Systems, Inc.

Inventor： Qiming Li ,  SungTae Han ,  Sheng-Chi Zhang

IPC: G06F40/58 ,  G06F40/51 ,  H04L51/046

Abstract: Techniques are disclosed for determining a target language for a communication session and configuring a language mode of an input method editor (IME) to the target language. An example methodology implementing the techniques includes, by a computing device, detecting a communication to a recipient via a software application running on the computing device, determining a target language for the communication, and configuring a language mode of an input method editor to the target language. The target language may be determined based on an attribute or attributes of the recipient of the communication. In some cases, the target language may be determined based on an attribute or attributes of a contents of a prior communication.

公开(公告)号：US20210357598A1

公开(公告)日：2021-11-18

申请号：US16919572

申请日：2020-07-02

Applicant: Citrix Systems, Inc.

Inventor： Qiming Li ,  SungTae Han ,  Sheng-Chi Zhang

IPC: G06F40/58 ,  H04L12/58 ,  G06F40/51

Abstract: Techniques are disclosed for determining a target language for a communication session and configuring a language mode of an input method editor (IME) to the target language. An example methodology implementing the techniques includes, by a computing device, detecting a communication to a recipient via a software application running on the computing device, determining a target language for the communication, and configuring a language mode of an input method editor to the target language. The target language may be determined based on an attribute or attributes of the recipient of the communication. In some cases, the target language may be determined based on an attribute or attributes of a contents of a prior communication.

公开(公告)号：US20230195294A1

公开(公告)日：2023-06-22

申请号：US17568258

申请日：2022-01-04

Applicant: Citrix Systems, Inc.

Inventor： Qiming Li ,  Dai Li ,  Zhenxing Liu

IPC: G06F3/04847 ,  G06F3/04817 ,  G06F3/04886 ,  G06F9/451

CPC classification number: G06F3/04847 ,  G06F3/04817 ,  G06F3/04886 ,  G06F9/451

Abstract: In accordance with one disclosed method, a determination may be made that a user has provided a first input to a client device to begin taking an action with respect to an application presented in a first window of an operating system while the first window is an active window of the operating system. It may then be determined that a second window has become the active window of the operating system, and that the user has not provided a second input to the client device to complete the action with respect to the application. Based at least in part on the second window having become the active window and the user not having provided the second input, the client device may be caused to present a notification indicative of the action being incomplete.

公开(公告)号：US11257022B2

公开(公告)日：2022-02-22

申请号：US16860420

申请日：2020-04-28

Applicant: CITRIX SYSTEMS, INC.

Inventor： Qiming Li ,  Shengchi Zhang ,  Lu Sun

IPC: G06Q10/06 ,  G06Q30/00 ,  H04M3/00 ,  H04M3/523

Abstract: A computing system may include a plurality of first client devices associated with customers, a plurality of second client devices associated with support agents, and server configured to communicate with the first and second client devices. The server may establish support sessions between the first client devices and the second client devices via a communications network based upon customer support requests from the first client devices, collect customer feedback data on the support agents from the first client devices responsive to the support sessions, collect support agent feedback data on the customers from the second client devices responsive to the support sessions, rank the support agents based upon the customer feedback, rank the customers based upon the support agent feedback, and assign the support agents to customers as customer requests are received based upon the rankings of available support agents and the rankings of the customers making the customer requests.

公开(公告)号：US20210110330A1

公开(公告)日：2021-04-15

申请号：US16653384

申请日：2019-10-15

Applicant: Citrix Systems, Inc.

Inventor： Qiming Li ,  Shengchi Zhang

IPC: G06Q10/06

Abstract: Described embodiments provide systems and methods for routing cases using a skill score. A system receives a self-evaluation skill score of a user for each feature of one or more products for which the user provides support. The system identifies a number of support cases handled by the user. The system determines a case-based skill score of the user for each feature. The system determines a skill score of the user for each feature based on at least the self-evaluation skill score of the user for each feature and the case-based skill score of the user for each feature. The system selects, responsive to receiving a request for support, the user from a plurality of users to support the request based at least on the skill score of the user for the feature. The system routes the request to the user.