公开(公告)号：US20230208967A1

公开(公告)日：2023-06-29

申请号：US18114266

申请日：2023-02-26

申请人： CenturyLink Intellectual Property LLC

发明人： John Nixon

IPC分类号： H04M3/30 ,  H04M3/54 ,  H04L65/1069 ,  H04M7/00 ,  H04L65/1104

CPC分类号： H04M3/304 ,  H04M3/54 ,  H04L65/1069 ,  H04M7/006 ,  H04L65/1104

摘要： Remote on-demand site link testing is provided. A site link tester (SLT) system includes an SLT connected to a customer's VoIP phone system. The SLT is configured to communicate with a front end client application operating remotely on a user's computing device. The packet-capture application receives instructions from the client application to perform a packet capture in association with the SLT's network interface and/or to operate as an emulated VoIP endpoint and conduct a test call (e.g., to confirm the customer's VoIP system's compliance with 911-associated legislation or to troubleshoot a VoIP issue). Results of the packet capture may be sent to the client application and analyzed for remotely diagnosing and troubleshooting VoIP-related problems. Using the SLT system, the technician is enabled to perform 911-associated legislation compliance and diagnose VoIP issues on-demand from a remote location, which can reduce or eliminate the need for a technician to be on-site.

公开(公告)号：US20210314437A1

公开(公告)日：2021-10-07

申请号：US17122798

申请日：2020-12-15

申请人： CenturyLink Intellectual Property LLC

发明人： John Nixon

IPC分类号： H04M3/30 ,  H04M3/54 ,  H04M7/00 ,  H04L29/06

摘要： Remote on-demand site link testing is provided. A site link tester (SLT) system includes an SLT connected to a customer's VoIP phone system. The SLT is configured to communicate with a front end client application operating remotely on a user's computing device. The packet-capture application receives instructions from the client application to perform a packet capture in association with the SLT's network interface and/or to operate as an emulated VoIP endpoint and conduct a test call (e.g., to confirm the customer's VoIP system's compliance with 911-associated legislation or to troubleshoot a VoIP issue). Results of the packet capture may be sent to the client application and analyzed for remotely diagnosing and troubleshooting VoIP-related problems. Using the SLT system, the technician is enabled to perform 911-associated legislation compliance and diagnose VoIP issues on-demand from a remote location, which can reduce or eliminate the need for a technician to be on-site.

公开(公告)号：US11595513B2

公开(公告)日：2023-02-28

申请号：US17122798

申请日：2020-12-15

申请人： CenturyLink Intellectual Property LLC

发明人： John Nixon

IPC分类号： H04M3/00 ,  H04M5/00 ,  H04L12/66 ,  H04M3/30 ,  H04M3/54 ,  H04L65/1069 ,  H04M7/00 ,  H04L65/1104

摘要： Remote on-demand site link testing is provided. A site link tester (SLT) system includes an SLT connected to a customer's VoIP phone system. The SLT is configured to communicate with a front end client application operating remotely on a user's computing device. The packet-capture application receives instructions from the client application to perform a packet capture in association with the SLT's network interface and/or to operate as an emulated VoIP endpoint and conduct a test call (e.g., to confirm the customer's VoIP system's compliance with 911-associated legislation or to troubleshoot a VoIP issue). Results of the packet capture may be sent to the client application and analyzed for remotely diagnosing and troubleshooting VoIP-related problems. Using the SLT system, the technician is enabled to perform 911-associated legislation compliance and diagnose VoIP issues on-demand from a remote location, which can reduce or eliminate the need for a technician to be on-site.