专利检索 ap:("Chad David Hendren" OR "Michelle Mason Winston" OR "Kevin Todd Welch" OR "Jerry Ehrenberg") AND inv:"Jerry Ehrenberg" 第 1 页

1.

发明授权
Agent-assisted and directed web-channel customer care apparatus, method, and computer program 有权

公开(公告)号：US08972507B1

公开(公告)日：2015-03-03

申请号：US13011518

申请日：2011-01-21

申请人： Chad David Hendren , Michelle Mason Winston , Kevin Todd Welch , Jerry Ehrenberg

发明人： Chad David Hendren , Michelle Mason Winston , Kevin Todd Welch , Jerry Ehrenberg

IPC分类号： H04L12/00 , H04L12/12

CPC分类号： H04L51/046 , G06F17/30386 , H04L12/12 , H04L12/1818 , H04L41/5074 , H04L51/04 , H04L65/1069 , H04L65/1089 , H04L67/02 , H04L67/141 , H04L69/14

摘要： An agent-assisted and directed web-channel customer care apparatus, method, and computer program is provided to receive, from a first device, an inbound message via an inbound messaging channel and create a web session utilizing a web session server. Session identification is received from the web session server and a unique identifier is transmitted to the first device in order for a second device to connect to an agent device via a web session. Communications is simultaneously maintained with the first and second device via the inbound messaging channel and the web session.