公开(公告)号：US20050144183A1

公开(公告)日：2005-06-30

申请号：US11060908

申请日：2005-02-18

申请人： Christopher McQuown ,  Mark Smith ,  James Schlabach

发明人： Christopher McQuown ,  Mark Smith ,  James Schlabach

IPC分类号： G06Q10/06 ,  G06Q10/10 ,  G06Q30/02 ,  G07C5/00 ,  H04M1/24

CPC分类号： B61L27/0094 ,  G06Q10/06 ,  G06Q10/10 ,  G06Q30/02 ,  G07C5/008 ,  Y10S707/99931 ,  Y10S707/99943 ,  Y10S707/99945 ,  Y10S707/99948 ,  Y10S707/99952

摘要： Computerized method and system computerized method for guiding equipment service personnel while at an equipment work site through a plurality of tasks for troubleshooting the health of a selected system of a selected equipment to determine the nature and extent of service needed for such system. The method allows to provide a database comprising detailed data for health assessment and servicing of a selected equipment and system thereof, and an expert rule-based troubleshooting wizard for eliciting information regarding the selected equipment and system and for providing troubleshooting instructions to determine the nature of the equipment fault and the servicing required for the selected equipment and system. An input/output device at the work site for communicating with the database is provided. The method allows to select the equipment and the system thereof to be serviced and to access the database to interface with the troubleshooting wizard for the selected equipment and system. The method allows to provide in response to a set of prompts to the personnel from the troubleshooting wizard at least one set of observations selected from the group comprising operational performance of the selected equipment, operational performance of the selected system, and fault indications detected in the equipment and system. The method processes the observation information relative to the troubleshooting wizard to determine whether or not said selected equipment and system needs to be serviced, and if so the nature and extent of that service.

摘要翻译： 计算机化方法和系统计算机化方法，用于通过多个任务指导设备工作现场的设备维修人员，以便故障排除所选设备的所选系统的健康状况，以确定该系统所需的性质和程度。 该方法允许提供包括用于所选设备及其系统的健康评估和服务的详细数据的数据库，以及用于引导关于所选择的设备和系统的信息的专家基于规则的故障排除向导，并提供故障排除指令以确定 所选设备和系统所需的设备故障和维修。 提供了与数据库通信的工作现场的输入/输出设备。 该方法允许选择要维修的设备及其系统，并访问数据库以与所选设备和系统的故障排除向导进行接口。 该方法允许响应于来自故障排除向导的人员的一组提示，从包括所选设备的操作性能，所选择的系统的操作性能和在所选择的系统中检测到的故障指示的组中选择的至少一组观察结果 设备和系统。 该方法处理与故障排除向导相关的观察信息，以确定所选择的设备和系统是否需要服务，如果是，则该服务的性质和范围。