Abstract:
A method for implementing a SIP feature includes, in particular embodiments, establishing a communication session via a communications platform between a first and second user and receiving a request from a third user to join the communication session. The second and third users are from a plurality of users using a shared line. The method further includes integrating communications of the third user into the communication session. In particular embodiments the method includes establishing a communication session between a first and second user via a communications platform. The method also includes receiving a select request that locks the communication session so that a third user cannot resume the communication session with the first user. In particular embodiments the method includes receiving a request from a first user of a shared line to enable a privacy feature that reduces call information generated by the communications platform in remote state notifications.
Abstract:
In one embodiment, a method includes obtaining geographic information from a first party when the first party attempts to join a collaborative session, and identifying a first geographic region, using the geographic information, within which the first party is located. A first multipoint control unit (MCU) located within the first geographic region is identified for use in a dial out to establish a first audio connection for use by at least the first party during the collaborative session. The method also includes establishing a voice over Internet Protocol (VoIP) connection configured to shunt video between the first party and a cloud during the collaborative session, and causing the first MCU to dial out to establish the first audio connection to the cloud. The first audio connection is configured to shunt audio between the first party and the cloud while the VoIP connection shunts the video between the first party and the cloud.
Abstract:
A method is provided in one example embodiment and includes, at a first call agent, receiving from a first endpoint, a first identifier associated with communication sessions involving the first endpoint. The method also includes receiving from a second call agent associated with a second endpoint, a second identifier associated with communication sessions involving the second endpoint. The method may also include generating a combined identifier associated with communication sessions involving both the first endpoint and the second endpoint. The combined identifier is generated from a combination of the first identifier and the second identifier. The method further includes reserving network resources associated with the communication sessions involving both the first endpoint and the second endpoint.
Abstract:
In one embodiment, a method includes obtaining geographic information from a first party when the first party attempts to join a collaborative session, and identifying a first geographic region, using the geographic information, within which the first party is located. A first multipoint control unit (MCU) located within the first geographic region is identified for use in a dial out to establish a first audio connection for use by at least the first party during the collaborative session. The method also includes establishing a voice over Internet Protocol (VoIP) connection configured to shunt video between the first party and a cloud during the collaborative session, and causing the first MCU to dial out to establish the first audio connection to the cloud. The first audio connection is configured to shunt audio between the first party and the cloud while the VoIP connection shunts the video between the first party and the cloud.
Abstract:
Provided herein are techniques to facilitate policy-enabled call hunting for environments involving a cloud-based call routing policy enforcement point and a call hunting policy decision point that may be provided by an enterprise. In one instance, a method can be performed that may include obtaining an incoming call directed to an enterprise entity; identifying a candidate list of enterprise endpoint devices to which to route the incoming call; transmitting, to a routing policy server, a query regarding whether the incoming call is to be routed to the candidate list of enterprise endpoint devices, wherein the query includes an indication of the candidate list of enterprise devices; and obtaining, from the routing policy server, a response including an updated list of enterprise endpoint devices to which to route the incoming call, wherein the updated list is different than the candidate list.
Abstract:
A method for implementing a SIP feature includes, in particular embodiments, establishing a communication session via a communications platform between a first and second user and receiving a request from a third user to join the communication session. The second and third users are from a plurality of users using a shared line. The method further includes integrating communications of the third user into the communication session. In particular embodiments the method includes establishing a communication session between a first and second user via a communications platform. The method also includes receiving a select request that locks the communication session so that a third user cannot resume the communication session with the first user. In particular embodiments the method includes receiving a request from a first user of a shared line to enable a privacy feature that reduces call information generated by the communications platform in remote state notifications.
Abstract:
Providing an announcement for a multiparty communication session involves establishing a communication session between at least two endpoints. A request to add an added endpoint to the communication session is received. A procedure to provide an announcement to the endpoints of the communication session is initiated. The announcement is played in response to determining a status of a media path of the added endpoint, and is provided from a rendering of a participant identifier associated with the added endpoint.
Abstract:
Providing an announcement for a multiparty communication session involves establishing a communication session between at least two endpoints. A request to add an added endpoint to the communication session is received. A procedure to provide an announcement to the endpoints of the communication session is initiated. The announcement is played in response to determining a status of a media path of the added endpoint, and is provided from a rendering of a participant identifier associated with the added endpoint.