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公开(公告)号：US11244698B2
公开(公告)日：2022-02-08
申请号：US16297108
申请日：2019-03-08
申请人： Cogito Corporation
发明人： Joshua Feast , Ali Azarbayejani , Skyler Place
IPC分类号： G10L21/00 , G10L25/63 , H04W4/14 , H04L29/08 , G10L25/66 , G10L21/0316 , G06Q30/02 , G10L15/28 , G06F17/00 , G06F40/20 , G16Z99/00 , G10L25/90 , G10L15/02 , G10L15/187
摘要： Systems and methods are provided for analyzing voice-based audio inputs. A voice-based audio input associated with a user (e.g., wherein the voice-based audio input is a prompt or a command) is received and measures of one or more features are extracted. One or more parameters are calculated based on the measures of the one or more features. The occurrence of one or more mistriggers is identified by inputting the one or more parameters into a predictive model. Further, systems and methods are provided for identifying human mental health states using mobile device data. Mobile device data (including sensor data) associated with a mobile device corresponding to a user is received. Measurements are derived from the mobile device data and input into a predictive model. The predictive model is executed and outputs probability values of one or more symptoms associated with the user.
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公开(公告)号：US20200351404A1
公开(公告)日：2020-11-05
申请号：US16782540
申请日：2020-02-05
申请人： Cogito Corporation
发明人： Joshua Feast , Ali Azarbayejani , Skyler Place , Ayaz Hameed
摘要： Apparatus and methods consistent with the present disclosure route electronic communications to an appropriate resource that can efficiently and effectively provide responses to inquires included in or that are associated with a particular electronic communication. Methods and apparatus consistent with the present disclosure may be optimized for various different types of communication mediums with different sets of capabilities, requirements, or constraints by evaluating data that may be associated with historical information or with a stream of information.
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公开(公告)号：US20230067687A1
公开(公告)日：2023-03-02
申请号：US17900037
申请日：2022-08-31
申请人： Cogito Corporation
发明人： Ali Azarbayejani
摘要： Integrating behavioral and lexical analysis of conversational audio signals with CRM (Customer Relationship Management) workflow analysis signals to provide real-time guidance to agents who are both speaking with a customer telephonically and interacting with the customer's information using a CRM system. This includes intaking audio and CRM analysis signals in real-time, extracting the behavioral and lexical signals from the audio. The CRM, behavioral, and lexical information are combined to produce guidance and scoring signals, which are output to the CRM in real-time to facilitate real-time guidance and scoring. The data can be stored for future reference.
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公开(公告)号：US20210400089A1
公开(公告)日：2021-12-23
申请号：US17466949
申请日：2021-09-03
申请人： Cogito Corporation
发明人： Joshua Feast , Ali Azarbayejani , Skyler Place
摘要： The disclosed system captures real-time data regarding a mobile device user's receptivity to interacting, need to interact, and likely availability for interacting; matches this data with that of a second party; and facilitates the connection of the mobile device user to the second party for a mutually beneficial interaction. The second party could be a friend or peer, or an organization/enterprise. Overall, the integrated system saves time, money, and effort of both parties by reducing or eliminating unnecessary attempts to connect where there is an insufficient likelihood of interaction success.
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公开(公告)号：US11115443B2
公开(公告)日：2021-09-07
申请号：US16718365
申请日：2019-12-18
申请人： Cogito Corporation
发明人： Joshua Feast , Ali Azarbayejani , Skyler Place
摘要： The disclosed system captures real-time data regarding a mobile device user's receptivity to interacting, need to interact, and likely availability for interacting; matches this data with that of a second party; and facilitates the connection of the mobile device user to the second party for a mutually beneficial interaction. The second party could be a friend or peer, or an organization/enterprise. Overall, the integrated system saves time, money, and effort of both parties by reducing or eliminating unnecessary attempts to connect where there is an insufficient likelihood of interaction success.
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公开(公告)号：US10567444B2
公开(公告)日：2020-02-18
申请号：US15978955
申请日：2018-05-14
申请人： Cogito Corporation
发明人： Joshua Feast , Ali Azarbayejani , Skyler Place
摘要： A system for tele-communication between mobile devices is described. The disclosed system can capture real-time data regarding a mobile device user's receptivity to interacting, need to interact, and likely availability for interacting. The system can match this data with that of a second party; and can facilitate the connection of the mobile device user to the second party for a mutually beneficial interaction. The second party could be a friend or peer, or an organization/enterprise. Overall, the integrated system can save time, money, and effort of both parties by reducing or eliminating unnecessary attempts to connect where there is an insufficient likelihood of interaction success.
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公开(公告)号：US20190385632A1
公开(公告)日：2019-12-19
申请号：US16552164
申请日：2019-08-27
申请人： Cogito Corporation
发明人： Joshua Feast , Ali Azarbayejani , Skyler Place
摘要： The disclosed system and methods provide real-time information about how agents and customers sound as they are speaking, allowing a supervisor to continuously monitor how agents are doing. The system allows agents to visualize their own speech behavior performance during and after a conversation while viewing important comparative information about prior conversations, and gamifies conversations in real-time by providing visual comparison between the live conversations and various target metrics. The visualization in-turn enhances agent interactive skills such as active listening and mirroring, as well as decision-making skills based on observations of customer engagement and distress levels.
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公开(公告)号：US10438611B2
公开(公告)日：2019-10-08
申请号：US15916797
申请日：2018-03-09
申请人： Cogito Corporation
发明人： Joshua Feast , Ali Azarbayejani , Skyler Place
摘要： The disclosed system and methods provide real-time information about how agents and customers sound as they are speaking, allowing a supervisor to continuously monitor how agents are doing. The system allows agents to visualize their own speech behavior performance during and after a conversation while viewing important comparative information about prior conversations, and gamifies conversations in real-time by providing visual comparison between the live conversations and various target metrics. The visualization in-turn enhances agent interactive skills such as active listening and mirroring, as well as decision-making skills based on observations of customer engagement and distress levels.
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公开(公告)号：US10601995B2
公开(公告)日：2020-03-24
申请号：US16194188
申请日：2018-11-16
申请人： Cogito Corporation
发明人： Joshua Feast , Ali Azarbayejani , Skyler Place , Ayaz Hameed
摘要： Apparatus and methods consistent with the present disclosure route electronic communications to an appropriate resource that can efficiently and effectively provide responses to inquires included in or that are associated with a particular electronic communication. Methods and apparatus consistent with the present disclosure may be optimized for various different types of communication mediums with different sets of capabilities, requirements, or constraints by evaluating data that may be associated with historical information or with a stream of information.
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公开(公告)号：US20180262539A1
公开(公告)日：2018-09-13
申请号：US15978955
申请日：2018-05-14
申请人： Cogito Corporation
发明人： Joshua Feast , Ali Azarbayejani , Skyler Place
IPC分类号： H04L29/06
CPC分类号： H04L65/1069 , H04L67/22 , H04L67/24
摘要： A system for tele-communication between mobile devices is described. The disclosed system can capture real-time data regarding a mobile device user's receptivity to interacting, need to interact, and likely availability for interacting. The system can match this data with that of a second party; and can facilitate the connection of the mobile device user to the second party for a mutually beneficial interaction. The second party could be a friend or peer, or an organization/enterprise. Overall, the integrated system can save time, money, and effort of both parties by reducing or eliminating unnecessary attempts to connect where there is an insufficient likelihood of interaction success.
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