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公开(公告)号：US20180227420A1
公开(公告)日：2018-08-09
申请号：US15428397
申请日：2017-02-09
发明人： Bernard Burg , Ranjit Padmanabhan
CPC分类号： H04L43/08 , H04L41/5032 , H04L41/5064 , H04L41/507 , H04M3/5183 , H04M3/5238 , H04M2203/2077 , H04M2203/551 , H04N21/251 , H04N21/4882
摘要： Systems and methods for automation of a customer support sorting process are described. A probability that a call from a potential caller will be received by a call system may be determined based at least in part on historical status information and call history information. The historical status information may indicate one or more past operational states of a service network. The call history information may indicate one or more calls received by the call system, as well as a subject matter of each of the one or more calls. If the determined probability satisfies a threshold, a notification to the potential caller may be transmitted. The notification may inform the potential caller of a current operational state of the service network.
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公开(公告)号：US20200280501A1
公开(公告)日：2020-09-03
申请号：US16839559
申请日：2020-04-03
发明人： Bernard Burg , Ranjit Padmanabhan
摘要： Systems and methods for automation of a customer support sorting process are described. A probability that a call from a potential caller will be received by a call system may be determined based at least in part on historical status information and call history information. The historical status information may indicate one or more past operational states of a service network. The call history information may indicate one or more calls received by the call system, as well as a subject matter of each of the one or more calls. If the determined probability satisfies a threshold, a notification to the potential caller may be transmitted. The notification may inform the potential caller of a current operational state of the service network.
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公开(公告)号：US10652117B2
公开(公告)日：2020-05-12
申请号：US15428397
申请日：2017-02-09
发明人： Bernard Burg , Ranjit Padmanabhan
摘要： Systems and methods for automation of a customer support sorting process are described. A probability that a call from a potential caller will be received by a call system may be determined based at least in part on historical status information and call history information. The historical status information may indicate one or more past operational states of a service network. The call history information may indicate one or more calls received by the call system, as well as a subject matter of each of the one or more calls. If the determined probability satisfies a threshold, a notification to the potential caller may be transmitted. The notification may inform the potential caller of a current operational state of the service network.
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公开(公告)号：US10536748B2
公开(公告)日：2020-01-14
申请号：US15668365
申请日：2017-08-03
发明人： Bernard Burg , Ryan March , Ranjit Padmanabhan , Tyler Kareeson
IPC分类号： H04N21/442 , H04N21/431 , G06F17/11 , H04N21/20 , H04N5/445
摘要： Disclosed are systems and methods for behavioral modeling based on content genre and utilizing results for content recommendation and other network handling and storage of the content. Viewing events with respect to a content item are aggregated. An affinity is calculated based on the viewing events. Additional viewing events occurring during the delivery of the content item and associated with other content items are also selected. A sampling bonus is added to the affinity if these additional viewing events have a duration below a threshold and the other content items share a same genre as the content item.
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公开(公告)号：US11849180B2
公开(公告)日：2023-12-19
申请号：US16702212
申请日：2019-12-03
发明人： Bernard Burg , Ryan March , Ranjit Padmanabhan , Tyler Kareeson
IPC分类号： H04N21/442 , H04N21/431 , H04N21/20 , G06F17/11 , G06Q30/02 , H04N21/466 , H04N21/47 , H04N21/45
CPC分类号： H04N21/44226 , G06F17/11 , G06Q30/02 , H04N21/20 , H04N21/4312 , H04N21/4667 , H04N21/4668 , H04N21/4532 , H04N21/47
摘要： Disclosed are systems and methods for behavioral modeling based on content genre and utilizing results for content recommendation and other network handling and storage of the content. Viewing events with respect to a content item are aggregated. An affinity is calculated based on the viewing events. Additional viewing events occurring during the delivery of the content item and associated with other content items are also selected. A sampling bonus is added to the affinity if these additional viewing events have a duration below a threshold and the other content items share a same genre as the content item.
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公开(公告)号：US20190045264A1
公开(公告)日：2019-02-07
申请号：US15668365
申请日：2017-08-03
发明人： Bernard Burg , Ryan March , Ranjit Padmanabhan , Tyler Kareeson
IPC分类号： H04N21/442 , H04N21/431 , H04N21/20 , G06F17/11
CPC分类号： H04N21/44222 , G06F17/11 , G06Q30/02 , H04N21/20 , H04N21/4312 , H04N21/4667 , H04N21/4668 , H04N2005/44569
摘要： Disclosed are systems and methods for behavioral modeling based on content genre and utilizing results for content recommendation and other network handling and storage of the content. Viewing events with respect to a content item are aggregated. An affinity is calculated based on the viewing events. Additional viewing events occurring during the delivery of the content item and associated with other content items are also selected. A sampling bonus is added to the affinity if these additional viewing events have a duration below a threshold and the other content items share a same genre as the content item.
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公开(公告)号：US20240259632A1
公开(公告)日：2024-08-01
申请号：US18388037
申请日：2023-11-08
发明人： Bernard Burg , Ryan March , Ranjit Padmanabhan , Tyler Kareeson
IPC分类号： H04N21/442 , G06F17/11 , G06Q30/02 , H04N21/20 , H04N21/431 , H04N21/45 , H04N21/466 , H04N21/47
CPC分类号： H04N21/44226 , G06F17/11 , G06Q30/02 , H04N21/20 , H04N21/4312 , H04N21/4667 , H04N21/4668 , H04N21/4532 , H04N21/47
摘要： Disclosed are systems and methods for behavioral modeling based on content genre and utilizing results for content recommendation and other network handling and storage of the content. Viewing events with respect to a content item are aggregated. An affinity is calculated based on the viewing events. Additional viewing events occurring during the delivery of the content item and associated with other content items are also selected. A sampling bonus is added to the affinity if these additional viewing events have a duration below a threshold and the other content items share a same genre as the content item.
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公开(公告)号：US20200304870A1
公开(公告)日：2020-09-24
申请号：US16702212
申请日：2019-12-03
发明人： Bernard Burg , Ryan March , Ranjit Padmanabhan , Tyler Kareeson
IPC分类号： H04N21/442 , H04N21/431 , H04N21/20 , G06F17/11 , G06Q30/02 , H04N21/466
摘要： Disclosed are systems and methods for behavioral modeling based on content genre and utilizing results for content recommendation and other network handling and storage of the content. Viewing events with respect to a content item are aggregated. An affinity is calculated based on the viewing events. Additional viewing events occurring during the delivery of the content item and associated with other content items are also selected. A sampling bonus is added to the affinity if these additional viewing events have a duration below a threshold and the other content items share a same genre as the content item.
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