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公开(公告)号:US12132615B2
公开(公告)日:2024-10-29
申请号:US18328901
申请日:2023-06-05
Applicant: Juniper Networks, Inc.
Inventor: Gregory A. Sidebottom , Kireeti Kompella , Sherine El-Medani , Wing Eng
IPC: H04L41/0896 , H04L41/14 , H04L41/5006 , H04L41/5054 , H04L41/5061
CPC classification number: H04L41/0896 , H04L41/145 , H04L41/5006 , H04L41/5054 , H04L41/5064
Abstract: An example computing device is configured to receive an instance of a customer service model representative of a plurality of customer services. Each of the plurality of customer services associated with a corresponding at least one requirement and a corresponding at least one constraint. The computing device is configured to receive an instance of a resource model representative of a plurality of resources and map the instance of the customer service model and the instance of the resource model to an internal placement model. The computing device is configured to allocate the plurality of resources to the plurality of customer services such that the at least one requirement and the at least one constraint for each of the plurality of customer services are satisfied and inverse map data indicating how the plurality of resources are allocated to a format consumable by the customer device and output the inverse mapped data.
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公开(公告)号:US12061619B2
公开(公告)日:2024-08-13
申请号:US17659539
申请日:2022-04-18
Applicant: salesforce.com, inc.
Inventor: Gautam Vasudev , Frederic Voituret
IPC: G06F16/00 , G06F16/22 , G06F16/25 , G06Q30/016 , H04L41/5061
CPC classification number: G06F16/25 , G06F16/22 , G06Q30/016 , H04L41/5064
Abstract: Disclosed are examples of systems, apparatus, methods and computer program products for configuring service consoles based on service feature templates using a database system. In some implementations, a database of a database system storing service feature templates can be maintained. A request for a service console comprising a console component can be processed. A service feature template comprising a template console component corresponding to the console component can be identified. A set of CRM records can be identified. It can be determined that a user has access to the console component. A graphical representation of the service console can be displayed in a user interface on a display of a device of the user.
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公开(公告)号:US12034613B2
公开(公告)日:2024-07-09
申请号:US17178578
申请日:2021-02-18
Applicant: CERNER INNOVATION, INC.
Inventor: Shishir Gupta , Guru Shankar , Pramod Kumar Deshpande
IPC: H04L41/5074 , G06F40/205 , G06F40/289 , G06F40/30 , H04L41/5061
CPC classification number: H04L41/5074 , G06F40/205 , G06F40/289 , G06F40/30 , H04L41/5064
Abstract: Technologies are provided for automatically routing service requests (e.g., trouble tickets). More particularly, embodiments of the present invention provide a real-time routing system that helps reduce the wait time on the assignment of client logged support requests. To do so, a batch job may run regularly (e.g., every 5 minutes) to identify newly logged tickets by querying a ticket database corresponding to a ticket system. The smart routing systems utilizes an iterative process to identify the most appropriate associate on the most appropriate support team for assigning the ticket. Once the appropriate associate has been identified, the client as well as the associate may be notified regarding the ticket assignment.
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公开(公告)号:US11962862B2
公开(公告)日:2024-04-16
申请号:US17581509
申请日:2022-01-21
Applicant: DISH Network L.L.C.
Inventor: John D. Barbieri , Gowtham Ram Ramkumar , Emily Baker
IPC: H04N21/4788 , H04L41/50 , H04L41/5051 , H04L41/5061 , H04N21/4147 , H04N21/431 , H04N21/432 , H04N21/472 , H04N21/475 , H04N21/488 , H04N21/81 , H04N21/84
CPC classification number: H04N21/4788 , H04L41/5051 , H04L41/5064 , H04L41/509 , H04N21/4147 , H04N21/431 , H04N21/4312 , H04N21/4325 , H04N21/472 , H04N21/4756 , H04N21/4882 , H04N21/812 , H04N21/84
Abstract: Improved technical functionality is provided to dynamically select and seamlessly play advertisements immediately before playing of a recorded program upon selection of the recorded program for playing, or upon other detected events and conditions associated with the set-top-box (STB) or user. In some embodiments, this is performed by using metadata which may be delivered to and stored on a digital video recorder (DVR) prior to recording the program, providing a technical solution to enable opportunities for additional advertisement impressions. Playing of the advertisement may also or instead occur upon the recorded program finishing playing. Thus, the technical solution provides the additional opportunity for the content creator and/or the satellite television or cable service provider to sell advertising spots in addition to those already sold for breaks within the recorded program.
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公开(公告)号:US20240106918A1
公开(公告)日:2024-03-28
申请号:US18524129
申请日:2023-11-30
Applicant: Level 3 Communications, LLC
Inventor: Laurence R. Lipstone , William Crowder , Jeffrey G. Koller , David Fullagar , Maksim Yevmenkin , Christopher Newton
IPC: H04L67/60 , H04L41/0853 , H04L41/0893 , H04L41/50 , H04L41/5061 , H04L67/00 , H04L67/01 , H04L67/02 , H04L67/55 , H04L67/568 , H04L67/5682 , H04L69/22
CPC classification number: H04L67/60 , H04L41/0856 , H04L41/0893 , H04L41/5064 , H04L41/509 , H04L67/01 , H04L67/02 , H04L67/34 , H04L67/55 , H04L67/568 , H04L67/5682 , H04L69/22 , H04L63/166
Abstract: A content delivery network (CDN) includes a plurality of CDN components including at least one CDN rendezvous mechanism and at least one control core. The CDN components are controlled by control core data from the at least one control core. Some CDN components obtain CDN resources including control core data from at least some other CDN components. The CDN components use the CDN rendezvous mechanism to select one or more CDN components from which to obtain CDN resources.
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公开(公告)号:US20240070692A1
公开(公告)日:2024-02-29
申请号:US17822979
申请日:2022-08-29
Applicant: COUPANG CORP.
Inventor: Xiaowei GONG , Ngoc-Lan Isabelle PHAN , Xianbing LING , Aldi TJAHJADI
IPC: H04L41/5061 , H04L43/0852
CPC classification number: H04L41/5064 , H04L43/0852
Abstract: The embodiments of the present disclosure provide systems and methods for optimizing calculations of latency metrics for user experiments, comprising receiving from a user device over a network, experiment parameters related to a first experiment of a set of experiments, the set of experiments comprising at least one of a treatment group and at least one of a control group. The experiment parameters are associated with at least one webpage. The user device receives over a network time till interaction (TTI) data for the first experiment, wherein the TTI data comprises a time value and a unique identifier. TTI is calculated for each treatment group experiment and for each control group experiment. If the treatment group experiment value is greater than the predetermined threshold value, the systems and methods send a notification informing users or disable activation of the treatment group experiment.
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公开(公告)号:US20190122002A1
公开(公告)日:2019-04-25
申请号:US16226290
申请日:2018-12-19
Applicant: OneTrust, LLC
Inventor: Kabir A. Barday , Jason L. Sabourin , Jonathan Blake Brannon , Mihir S. Karanjkar , Kevin Jones
CPC classification number: G06F21/6245 , G06F15/76 , G06F21/31 , G06F21/552 , G06F2221/2103 , G06F2221/2111 , G06F2221/2137 , H04L41/5029 , H04L41/5064 , H04L63/102 , H04L63/107 , H04L63/108 , H04L63/12 , H04L63/20 , H04L67/20
Abstract: Responding to a data subject access request includes receiving the request and validating an identity of the requestor. In response to validating the identity of the requestor, a computer processor determines whether the data subject access request is subject to fulfillment constraints. If so, then the computer processor notifies the requestor that the data subject access request is subject to one or more limitations and the computer processor takes action based on those limitations. Fulfillment constraint data is updated and maintained in a database or server.
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公开(公告)号:US20180367376A1
公开(公告)日:2018-12-20
申请号:US16016237
申请日:2018-06-22
Applicant: Oracle International Corporation
Inventor: Suchet Singh Khalsa , Archana Shukla , Prashant Kumar Shetty , Jeffrey Doering , Gopalan Arun
CPC classification number: H04L41/0686 , G06F16/122 , G06F16/2282 , G06F16/2308 , G06F16/2365 , G06F16/27 , G06F16/273 , G06F16/283 , G06F16/284 , G06F17/30174 , G06Q10/06315 , G06Q10/0633 , G06Q30/0633 , G06Q30/0635 , H04L41/00 , H04L41/50 , H04L41/5041 , H04L41/5054 , H04L41/5064 , H04L43/0876 , H04L47/70 , H04L63/10 , H04L63/20 , H04L67/10
Abstract: Embodiments of the invention relate techniques of implementing role-driven notification. The techniques can include determining a location of a role in a role hierarchy and a corresponding location of a first notification template in a notification template hierarchy. The techniques can also include identifying one or more child roles of the role corresponding to the user and one or more child notification templates of the notification template corresponding to the user. The techniques can include generating a second notification template, the second notification template including the one or more rules included in each of the one or more child notification templates and sending a notification for the user based on the second notification template.
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公开(公告)号:US20170288985A1
公开(公告)日:2017-10-05
申请号:US15626894
申请日:2017-06-19
Applicant: Dell Products L.P.
Inventor: Carlton Andrews , Gregory James Breinholt , Karthik Krishnakumar
IPC: H04L12/24
CPC classification number: H04L41/5064 , H04L41/0836
Abstract: A device management system includes a system management information handling system (IHS) that is coupled to a network. A first device is included in the device management system and is not configured to communicate with the system management IHS. A plurality of user IHSs are each configured to communicatively couple to the first device and are each configured to communicatively couple to the system management IHS through the network. Each of the plurality of user IHSs is configured to retrieve device information from the first device when that user IHS is communicatively coupled to the first device. Each of the plurality of user IHSs is configured to provide the device information for the first device to the system management IHS when that user IHS is communicatively coupled to the system management IHS through the network.
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公开(公告)号:US20170187584A9
公开(公告)日:2017-06-29
申请号:US14325751
申请日:2014-07-08
Applicant: Oracle International Corporation
Inventor: VICTOR CHUNG-WAI CHAN
CPC classification number: H04L41/5074 , G06Q30/016 , H04L41/5064 , H04L67/125
Abstract: Embodiments of the invention provide systems and methods for an eService ecosystem that provides a common trouble ticket platform for creating and handling trouble tickets generated by and received from an “Internet of Things (IoT).” More specifically, many product vendors are moving to make all of their products internet connected. This move includes not only products that are typically considered to be technology-type products such as personal computers, cellphones, media players, etc., but any and all types of products including but not limited to household appliances, automobiles, medical devices, and a variety of other devices which are increasingly available with processing and communications abilities. Embodiments of the present invention provide a common trouble ticket management platform that all Internet of Things vendors can use.
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