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公开(公告)号：US12132621B1
公开(公告)日：2024-10-29
申请号：US18500300
申请日：2023-11-02
发明人： Gavin Brebner , Anne Moelle
IPC分类号： G06F15/173 , H04L41/16 , H04L41/50 , H04L41/5025
CPC分类号： H04L41/5032 , H04L41/16 , H04L41/5025
摘要： In certain embodiments, a computer-implemented method includes monitoring, over time, values for a service metric associated providing a computerized service over a communication network and evaluating, according to a statistical model, the values for the service metric to determine whether the values are anomalous values. The statistical model includes a predicted distribution of the values for the service metric and a normal value range within the predicted distribution of the values for the service metric. Anomalous values may be values for the service metric outside the normal value range. The method includes detecting a performance issue with the computerized service and determining, in response to detecting the performance issue, whether one or more of the values for the service metric are anomalous. The method includes automatically setting, in accordance with whether one or more of the values are anomalous, a value of a service level threshold for the service metric.
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公开(公告)号：US12113662B1
公开(公告)日：2024-10-08
申请号：US18308514
申请日：2023-04-27
IPC分类号： H04L41/0604 , H04L41/50
CPC分类号： H04L41/0609 , H04L41/0613 , H04L41/5032
摘要： A telecommunication network management system. The system comprises an incident report management application that creates incident reports pursuant to alarms on network elements of a telecommunication network and wherein one of the incident reports is associated with a large-scale event (LSE), wherein the LSE incident report identifies alarms at a plurality of different network elements as associated with the LSE; and a network operation center (NOC) automation application that analyzes alarms on a plurality of network elements that are not yet associated with the LSE incident report and, based on analyzing a first alarm on a first network element of the plurality of network elements not yet associated with the LSE incident report, based on a location of the first network element, and based on the alarms associated with the LSE incident report, modifies the LSE incident report to associate the first alarm to the LSE.
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公开(公告)号：US20240259280A1
公开(公告)日：2024-08-01
申请号：US18592429
申请日：2024-02-29
申请人： IT-CONDUCTOR, INC.
发明人： David STAVISSKI , Linh NGUYEN
CPC分类号： H04L41/5032 , H04L12/66 , H04L43/06 , H04L63/0227
摘要： A system for evaluating and managing system performance of one or more customer systems, the system comprising: a repository for storing one or more objects; a gateway communicatively coupled to a customer system, the customer system separated from a wide area network by a firewall, and including one or more computer systems and databases within a customer premises, the gateway comprising a plurality of adapters configured to translate commands and data with system applications within a customer system without deploying agents within the customer system; a plurality of active objects configured to implement a plurality of workflows; one or more processors communicatively coupled to the memory and the gateway, the firewall being disposed between the gateway and the one or more processors, the one or more processors and the gateway being configured to: detect an alert that a monitoring policy related to a monitored event for the customer system has been violated, automatically generate and implement a corrective action workflow, and deploy the corrective action workflow through at least one of the plurality of active objects, wherein the corrective action workflows are assigned metadata via inputs and intelligent toolset to classify and categorize the metadata, and wherein the corrective action workflows are catalogued in a library and converted into model parameters, and wherein the detection of the alert is based on an inference.
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公开(公告)号：US20240202737A1
公开(公告)日：2024-06-20
申请号：US18066757
申请日：2022-12-15
申请人： Dell Products L.P.
IPC分类号： G06Q30/015 , H04L41/50 , H04L41/5061
CPC分类号： G06Q30/015 , H04L41/5032 , H04L41/5064
摘要： A method for managing a technical support (TS) conversation includes: determining an initial state of a user based on TS history of the user; classifying a first sentence of a TS entity into a first category and a second sentence of the user into a second category; obtaining, based on the first category and the second category, a mapping between the first sentence and the second sentence; obtaining a TS conversation score based on the initial state and the second category; generating a TS recommendation based on the TS history, the mapping, and the TS conversation score; and initiating display of the TS recommendation on a graphical user interface (GUI) accessible to the TS entity.
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公开(公告)号：US11936535B2
公开(公告)日：2024-03-19
申请号：US17865680
申请日：2022-07-15
发明人： Jeongsik In , Hanmin Bang
IPC分类号： H04L43/0852 , H04L41/50 , H04L43/16
CPC分类号： H04L41/5032 , H04L43/0852 , H04L43/16
摘要： Various embodiments may provide a server including a communication circuit, and at least one processor. The at least one processor is configured to receive report information on a delay time of each of multiple pieces of sub-stream data, identify a second external electronic device transmitting a particular piece of sub-stream data of the multiple pieces of sub-stream data to the first external electronic device, identify a first delay time of the particular piece of sub-stream data associated with the second external electronic device, and a second delay time of the particular piece of sub-stream data associated with a third external electronic device, and determine, based on the first delay time and the second delay time, whether the second external electronic device or the third external electronic device is to transmit the particular piece of sub-stream data to the first external electronic device. Various other embodiments are possible.
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公开(公告)号：US11902111B1
公开(公告)日：2024-02-13
申请号：US18330852
申请日：2023-06-07
发明人： Grant McKim
IPC分类号： H04L41/50 , H04L67/51 , H04L41/5009 , H04L67/10
CPC分类号： H04L41/5032 , H04L41/5012 , H04L41/5096 , H04L67/10 , H04L67/51
摘要： Described herein are systems and techniques to facilitate rapid and effective notification of issues that may affect services and applications configured at a cloud-based system. A service monitoring system may be queried regularly for status data for services operating in a cloud-based system. The service status data received in response may be compared to previously stored service status data to identify new and changed issues. Based on the types of issues identified, urgent and/or non-urgent notifications may be generated and transmitted to the users associated with the affected service and/or other parameters using multiple communications channels. Responsive failover actions may also be implemented based on the detected issue and the impacted service.
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公开(公告)号：US20230318938A1
公开(公告)日：2023-10-05
申请号：US17712552
申请日：2022-04-04
IPC分类号： H04L41/50 , H04L41/5009 , G06F16/21
CPC分类号： H04L41/5032 , H04L41/5016 , G06F16/21
摘要： A framework for performing drift analysis with respect to database and enterprise applications. For a product for which drift analysis is to be performed, a set of one or more parts of the product are determined. Current state information for the set of one or more parts is obtained by crawling an environment in which the product is deployed. Current state information obtained for the set of one or more parts is compared with a baseline for the product. The comparison aids to identify one or more differences between the current state information and information in the baseline for the set of one or more parts. The information in the baseline for the set of one or more parts is indicative of a state of the set of one or more parts when the baseline was generated. A report indicative of the one or more differences is generated and output.
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公开(公告)号：US11777822B2
公开(公告)日：2023-10-03
申请号：US17457856
申请日：2021-12-06
CPC分类号： H04L43/08 , H04L41/22 , H04L41/5032
摘要： A computing device is provided, including a processor configured to receive a selection of a performance profile of a plurality of performance profiles. The performance profile may indicate a performance variable goal state for a first network stack component included in a network stack of a plurality of network stack components. In response to receiving the selection of the performance profile, the processor may be further configured to control a network performance parameter of the first network stack component such that a performance variable of the first network stack component approaches the performance variable goal state. The processor may be further configured to transmit, to an additional network stack component of the plurality of network stack components, instructions to control an additional network performance parameter of the additional network stack component such that the performance variable of the first network stack component approaches the performance variable goal state.
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公开(公告)号：US11777818B1
公开(公告)日：2023-10-03
申请号：US17712552
申请日：2022-04-04
IPC分类号： H04L41/50 , G06F16/21 , H04L41/5009
CPC分类号： H04L41/5032 , G06F16/21 , H04L41/5016
摘要： A framework for performing drift analysis with respect to database and enterprise applications. For a product for which drift analysis is to be performed, a set of one or more parts of the product are determined. Current state information for the set of one or more parts is obtained by crawling an environment in which the product is deployed. Current state information obtained for the set of one or more parts is compared with a baseline for the product. The comparison aids to identify one or more differences between the current state information and information in the baseline for the set of one or more parts. The information in the baseline for the set of one or more parts is indicative of a state of the set of one or more parts when the baseline was generated. A report indicative of the one or more differences is generated and output.
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公开(公告)号：US11706110B2
公开(公告)日：2023-07-18
申请号：US16510185
申请日：2019-07-12
IPC分类号： H04L43/065 , H04W76/25 , H04L41/50 , H04W72/20 , H04L41/5009 , H04W24/10 , H04L41/0823 , H04W24/08 , H04L43/0817
CPC分类号： H04L43/065 , H04L41/0823 , H04L41/5009 , H04L41/5032 , H04W24/10 , H04W72/20 , H04W76/25 , H04L43/0817 , H04W24/08
摘要： Systems and methods implement closed loop analytics feedback for a transport network. A network device, such as a Network Data Analytics Function (NWDAF), receives, from a commissioning network function, an analytic information request for analytic event information and sends, to the commissioning network function, an analytic report that is responsive to the analytic information request wherein the analytic report includes a unique analytic report identifier. The network device receives, from the commissioning network function, a feedback event message that includes the analytic report identifier and a change description for a network parameter change influenced by the analytic report.
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