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公开(公告)号:US09812127B1
公开(公告)日:2017-11-07
申请号:US15142187
申请日:2016-04-29
发明人: Julien Perez , Nicolas Monet
CPC分类号: G10L15/22 , G06F17/241 , G06F17/279
摘要: A method for generating dialogs for learning a dialog policy includes, for each of at least one scenario, in which annotators in a pool of annotators serve as virtual agents and users, generating a respective dialog tree in which each path through the tree corresponds to a dialog and nodes of the tree correspond to dialog acts provided by the annotators. The generation includes computing a measure of uncertainty for nodes in the dialog tree, identifying a next node to be annotated, based on the measure of uncertainty, selecting an annotator from the pool to provide an annotation for the next node, receiving an annotation from the selected annotator for the next node, and generating a new node of the dialog tree based on the received annotation. A corpus of dialogs is generated from the dialog tree.
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公开(公告)号:US09811519B2
公开(公告)日:2017-11-07
申请号:US14864076
申请日:2015-09-24
发明人: Julien Perez
CPC分类号: G06F17/279 , G10L15/22
摘要: A computer-implemented method for dialog state tracking employs first and second latent variable models which have been learned by reconstructing a decompositional model generated from annotated training dialogs. The decompositional model includes, for each of a plurality of dialog state transitions corresponding to a respective turn of one of the training dialogs, state descriptors for initial and final states of the transition and a respective representation of the dialog for that turn. The first latent variable model includes embeddings of the plurality of state transitions, and the second latent variable model includes embeddings of features of the state descriptors and embeddings of features of the dialog representations. Data for a new dialog state transition is received, including a state descriptor for the initial time and a respective dialog representation. A state descriptor for the final state of the new dialog state transition is predicted using the learned latent variable models.
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公开(公告)号:US11113670B2
公开(公告)日:2021-09-07
申请号:US15477825
申请日:2017-04-03
摘要: A method and apparatus for detecting an error in a business process via an exchange of email messages. In one example, the method may be executed by a processor of a business process analysis server (BPAS). For example, the method includes receiving an email, wherein the email includes an address of the BPAS, analyzing the email to determine at least one feature, determining the business process based on the at least one feature, determining one or more variables that is associated with the business process, detecting the error in the business process associated with the email based on at least variable of the one or more variables associated with the business process and generating an alert email in response to the error that is detected, wherein the alert email requests a correction to the at least one variable to complete the business process.
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公开(公告)号:US20180121415A1
公开(公告)日:2018-05-03
申请号:US15342590
申请日:2016-11-03
发明人: Julien Perez , William Radford
CPC分类号: G06F17/279 , G06F17/274 , G06F17/278 , G06F17/30654 , G06F17/30734 , G10L15/08 , G10L15/22 , G10L2015/088
摘要: A system and method for dialog state tracking employ an ontology in which a set of values are indexed by slot. A segment of a dialog is processed to detect mentions. Candidate slot values are extracted from the ontology, based on the detected mentions. The candidate slot values are ranked. A dialog state is updated, based on the ranking of the candidate slot values, which may be conditioned on the output of a temporal model, which predicts whether the value of the slot has been instantiated, modified, or is unchanged.
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公开(公告)号:US20170358295A1
公开(公告)日:2017-12-14
申请号:US15178929
申请日:2016-06-10
发明人: Claude Roux , Julien Perez
CPC分类号: G10L15/18 , G06F16/3329 , G06F17/2755 , G06F17/277 , G06F17/2785 , G06F17/28 , G06F17/2881 , G06N3/0445 , G06N5/04 , G06N7/005 , G10L15/16
摘要: A method and method for natural language generation employ a natural language generation model which has been trained to assign an utterance label to a new text sequence, based on features extracted from the text sequence, such as parts-of-speech. The model assigns an utterance label to the new text sequence, based on the extracted features. The utterance label is used to guide the generation of a natural language utterance, such as a question, from the new text sequence. The system and method find application in dialog systems for generating utterances, to be sent to a user, from brief descriptions of problems or solutions in a knowledge base.
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公开(公告)号:US09871927B2
公开(公告)日:2018-01-16
申请号:US15005133
申请日:2016-01-25
发明人: Julien Perez , Nicolas Monet
CPC分类号: H04M3/5235 , G06F17/279 , G06F17/30705 , G06F17/30707 , G06Q10/10 , G10L15/197 , G10L15/22 , H04M3/493 , H04M3/4938 , H04M3/5166
摘要: A method for routing calls suited to use in a call center includes receiving a call from a customer, extracting features from an utterance of the call, and, based on the extracted features, predicting a class and a complexity of a dialog to be conducted between the customer and an agent. With a routing model, a routing strategy is generated for steering the call to one of a plurality of types of agent (such as to a human or a virtual agent), based on the predicted class and complexity of the dialog and a cost assigned to the type of agent. A first of the plurality of types of agent is assigned a higher cost than a second of the types of agent. The routing strategy is output.
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公开(公告)号:US20170316777A1
公开(公告)日:2017-11-02
申请号:US15142187
申请日:2016-04-29
发明人: Julien Perez , Nicolas Monet
CPC分类号: G10L15/22 , G06F17/241 , G06F17/279
摘要: A method for generating dialogs for learning a dialog policy includes, for each of at least one scenario, in which annotators in a pool of annotators serve as virtual agents and users, generating a respective dialog tree in which each path through the tree corresponds to a dialog and nodes of the tree correspond to dialog acts provided by the annotators. The generation includes computing a measure of uncertainty for nodes in the dialog tree, identifying a next node to be annotated, based on the measure of uncertainty, selecting an annotator from the pool to provide an annotation for the next node, receiving an annotation from the selected annotator for the next node, and generating a new node of the dialog tree based on the received annotation. A corpus of dialogs is generated from the dialog tree.
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公开(公告)号:US11250841B2
公开(公告)日:2022-02-15
申请号:US15178929
申请日:2016-06-10
发明人: Claude Roux , Julien Perez
IPC分类号: G10L15/18 , G10L15/16 , G06N5/04 , G06F40/30 , G06F40/40 , G06F40/56 , G06F40/268 , G06F40/284 , G06F16/332
摘要: A method and method for natural language generation employ a natural language generation model which has been trained to assign an utterance label to a new text sequence, based on features extracted from the text sequence, such as parts-of-speech. The model assigns an utterance label to the new text sequence, based on the extracted features. The utterance label is used to guide the generation of a natural language utterance, such as a question, from the new text sequence. The system and method find application in dialog systems for generating utterances, to be sent to a user, from brief descriptions of problems or solutions in a knowledge base.
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公开(公告)号:US10102478B2
公开(公告)日:2018-10-16
申请号:US14752129
申请日:2015-06-26
摘要: Each computer of a peer-to-peer (P2P) network performs an iterative computer-based modeling task defined by a set of training data including at least some training data that are not accessible to the other computers of the P2P network, and by a set of parameters including a shared parameter. The modeling task optimizes an objective function comparing a model parameterized by the set of parameters with the training data. Each iteration includes: performing an iterative gradient step update of parameter values stored at the computer based on the objective function; receiving parameter values of the shared parameter from other computers of the P2P network; adjusting the parameter value of the shared parameter stored at the computer by averaging the received parameter values; and sending the parameter value of the shared parameter stored at the computer to other computers of the P2P network.
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公开(公告)号:US09977778B1
公开(公告)日:2018-05-22
申请号:US15342590
申请日:2016-11-03
发明人: Julien Perez , William Radford
CPC分类号: G06F17/279 , G06F17/274 , G06F17/278 , G06F17/30654 , G06F17/30734 , G10L15/08 , G10L15/22 , G10L2015/088
摘要: A system and method for dialog state tracking employ an ontology in which a set of values are indexed by slot. A segment of a dialog is processed to detect mentions. Candidate slot values are extracted from the ontology, based on the detected mentions. The candidate slot values are ranked. A dialog state is updated, based on the ranking of the candidate slot values, which may be conditioned on the output of a temporal model, which predicts whether the value of the slot has been instantiated, modified, or is unchanged.
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