公开(公告)号：US20090119114A1

公开(公告)日：2009-05-07

申请号：US11934568

申请日：2007-11-02

申请人： David Alaniz ,  Richard Amos ,  Shawn Roseland ,  Christopher Bailey

发明人： David Alaniz ,  Richard Amos ,  Shawn Roseland ,  Christopher Bailey

IPC分类号： G06Q10/00

CPC分类号： G06F3/04895 ,  G06Q30/016

摘要： A method for enabling customer service includes providing a first portion of a flow chart including a flow chart component corresponding to a first task and a flow chart component corresponding to a second task. The flow chart may correspond to a customer service process comprising several tasks. A list of steps corresponding to the first task depicted in the flow chart is also provided. User input indicating completion of the first task is then received. Responsive to receiving the user input, a second portion of the flow chart is provided including a flow chart component corresponding to the second task and a flow chart component corresponding to a third task. The second portion of the flow chart includes at least one flow chart component that is not part of the first portion of the flow chart.

摘要翻译： 用于启用客户服务的方法包括提供流程图的第一部分，其包括对应于第一任务的流程图组件和对应于第二任务的流程图组件。 流程图可以对应于包括若干任务的客户服务过程。 还提供了与流程图中描绘的第一任务相对应的步骤的列表。 然后接收指示完成第一任务的用户输入。 响应于接收用户输入，提供流程图的第二部分，其包括对应于第二任务的流程图组件和对应于第三任务的流程图组件。 流程图的第二部分包括不是流程图的第一部分的一部分的至少一个流程图组件。

公开(公告)号：US20080195897A1

公开(公告)日：2008-08-14

申请号：US11609640

申请日：2006-12-12

申请人： David Alaniz ,  Shawn Roseland ,  Richard Amos

发明人： David Alaniz ,  Shawn Roseland ,  Richard Amos

IPC分类号： G06F11/00

CPC分类号： H04L41/5064 ,  H04L41/22

摘要： Methods, systems, and computer-readable media for troubleshooting a problem associated with a communication system are provided. First information regarding the communication system is retrieved, and a determination is made whether the first information indicates a probable cause of the problem associated with the communication system. If the first information does indicate a probable cause of the problem, then a probable solution is provided based on the indicated probable cause. If, on the other hand, the first information does not indicate a probable cause of the problem, then information regarding the problem is retrieved. The retrieved information regarding the problem is used to determine a probable cause of the problem and a probable solution to the problem.

摘要翻译： 提供了用于排除与通信系统相关联的问题的方法，系统和计算机可读介质。 检索关于通信系统的第一信息，并且确定第一信息是否指示与通信系统相关联的问题的可能原因。 如果第一个信息确实表明问题的可能原因，则基于指示的可能原因提供可能的解决方案。 另一方面，如果第一信息不表示问题的可能原因，则检索关于该问题的信息。 检索到的关于该问题的信息用于确定问题的可能原因以及该问题的可能解决方案。

公开(公告)号：US07836092B2

公开(公告)日：2010-11-16

申请号：US11609731

申请日：2006-12-12

申请人： David Alaniz ,  Shawn Roseland ,  Richard Amos

发明人： David Alaniz ,  Shawn Roseland ,  Richard Amos

IPC分类号： G06F17/30

CPC分类号： H04L41/5064 ,  H04L41/22

摘要： Methods, systems, and computer-readable media for accessing information regarding a communication system from a plurality of information sources and providing a consolidated view of the information are provided. A first request to access information regarding the communication system is received. In response to receiving the first request, the information regarding the communication system is retrieved from a plurality of information systems, and a portion of the information retrieved from a first information system of the plurality of information systems is displayed. A second request is received to access a portion of the information retrieved from a second information system of the plurality of information systems including promotional information associated with the communication system. In response to receiving the second request, the portion of the information retrieved from the second information system of the plurality of information systems is displayed.

摘要翻译： 提供了用于从多个信息源访问关于通信系统的信息并提供信息的综合视图的方法，系统和计算机可读介质。 接收关于访问关于通信系统的信息的第一请求。 响应于接收到第一请求，从多个信息系统中检索关于通信系统的信息，并且显示从多个信息系统的第一信息系统检索的部分信息。 接收第二请求以访问从包括与通信系统相关联的促销信息的多个信息系统的第二信息系统检索的信息的一部分。 响应于接收到第二请求，显示从多个信息系统的第二信息系统检索的信息的部分。

公开(公告)号：US20080195694A1

公开(公告)日：2008-08-14

申请号：US11609731

申请日：2006-12-12

申请人： David Alaniz ,  Shawn Roseland ,  Richard Amos

发明人： David Alaniz ,  Shawn Roseland ,  Richard Amos

IPC分类号： G06F15/16

CPC分类号： H04L41/5064 ,  H04L41/22

摘要： Methods, systems, and computer-readable media for accessing information regarding a communication system from a plurality of information sources and providing a consolidated view of the information are provided. A first request to access information regarding the communication system is received. In response to receiving the first request, the information regarding the communication system is retrieved from a plurality of information systems, and a portion of the information retrieved from a first information system of the plurality of information systems is displayed. A second request is received to access a portion of the information retrieved from a second information system of the plurality of information systems including promotional information associated with the communication system. In response to receiving the second request, the portion of the information retrieved from the second information system of the plurality of information systems is displayed.

摘要翻译： 提供了用于从多个信息源访问关于通信系统的信息并提供信息的综合视图的方法，系统和计算机可读介质。 接收关于访问关于通信系统的信息的第一请求。 响应于接收到第一请求，从多个信息系统中检索关于通信系统的信息，并且显示从多个信息系统的第一信息系统检索的部分信息。 接收第二请求以访问从包括与通信系统相关联的促销信息的多个信息系统的第二信息系统检索的信息的一部分。 响应于接收到第二请求，显示从多个信息系统的第二信息系统检索的信息的部分。