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公开(公告)号：US08842660B2
公开(公告)日：2014-09-23
申请号：US11394578
申请日：2006-03-31
CPC分类号： H04M1/571 , H04L12/66 , H04M1/575 , H04M3/42025
摘要： A method and system for communicating a variable set of contextual information relating to a conversation over a communication channel is provided. When the contextual information is exchanged, any authorized sending party of the contextual information can change the scope, content, or amount of the contextual information that is transmitted to a next receiving party in a determined communication channel path. Before transmitting the contextual information, a desirable scope of the contextual information may be determined based on the next receiving party, in conjunction with the sending party's rules. The contextual information may be updated by adding new contextual information and/or deleting part of the contextual information which is outside of the scope. No contextual information may be transmitted if the next destination desires no contextual information or does not have capabilities to receive any contextual information.
摘要翻译： 提供了一种用于在通信信道上传送与会话相关的可变的上下文信息集合的方法和系统。 当上下文信息被交换时，上下文信息的任何授权的发送方可以改变在确定的通信信道路径中发送给下一个接收方的上下文信息的范围，内容或量。 在发送上下文信息之前，可以结合发送方的规则，基于下一个接收方来确定上下文信息的期望范围。 可以通过添加新的上下文信息和/或删除在范围之外的上下文信息的一部分来更新上下文信息。 如果下一个目的地不需要上下文信息或者不具有接收任何上下文信息的能力，则不会发送上下文信息。
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公开(公告)号：US08228824B2
公开(公告)日：2012-07-24
申请号：US11398817
申请日：2006-04-06
申请人： David Milstein , David Howell , Kuansan Wang , Linda Criddle , Michael D Malueg , Philip Andrew Chou , Scott Forbes , Timothy M Moore
发明人： David Milstein , David Howell , Kuansan Wang , Linda Criddle , Michael D Malueg , Philip Andrew Chou , Scott Forbes , Timothy M Moore
IPC分类号： H04Q11/00
CPC分类号： H04L29/06027
摘要： A method and system for processing contextual information relating to an exchange of a conversation over a communication channel is provided. Several users, and/or service providers are allowed to specify a set of rules relating to a conversation channel. Contextual information, including information relating to the specified set of rules and conditions of the users, is exchanged among the users and/or several service providers when one user requests to initiate a communication channel. The received contextual information is processed to extract a set of rules and the current conditions of users. If the current conditions of the users satisfy the set of rules, a corresponding communication channel is established among the users. However, additional contextual information may be received and processed whenever there is a change in the contextual information during the conversation. Appropriate actions to the existing communication channel may be determined based on the changes.
摘要翻译： 提供了一种用于处理与通信通道上的对话交换有关的上下文信息的方法和系统。 允许几个用户和/或服务提供商指定与会话信道相关的一组规则。 当一个用户请求启动通信信道时，在用户和/或若干服务提供商之间交换包括与指定的一组规则和条件有关的信息的上下文信息。 处理收到的上下文信息以提取一组规则和用户的当前条件。 如果用户的当前条件满足规则集，则在用户之间建立相应的通信信道。 然而，只要在会话期间上下文信息发生变化，就可以接收和处理附加的上下文信息。 可以基于变化来确定对现有通信信道的适当动作。
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公开(公告)号：US08467505B2
公开(公告)日：2013-06-18
申请号：US11444798
申请日：2006-05-31
CPC分类号： H04L12/66
摘要： Aspects of the present invention are directed to software that allows a callee to access and filter data related to a voicemail message. In accordance with one embodiment, searchable index key(s) are identified that are associated with a selected voicemail message. Then, a search is performed to identify data that is related to the selected voicemail message using the index key(s). Once the search is performed, a user interface is presented that references data identified as being related to the voicemail message. As a result, a callee may easily access and review data related to a voicemail message without being required to use multiple software applications.
摘要翻译： 本发明的方面涉及允许被叫者访问和过滤与语音邮件消息有关的数据的软件。 根据一个实施例，识别与所选择的语音邮件消息相关联的可搜索索引关键字。 然后，执行搜索以使用索引关键字识别与所选择的语音邮件消息相关的数据。 一旦执行了搜索，就呈现了一个用户界面，该用户界面引用被标识为与该语音邮件消息相关的数据。 因此，被叫方可以轻松访问和查看与语音邮件消息相关的数据，而无需使用多个软件应用程序。
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公开(公告)号：US07983247B2
公开(公告)日：2011-07-19
申请号：US11444746
申请日：2006-05-31
申请人： David A Howell , David Milstein , Kuansan Wang , Linda Criddle , Michael D Malueg , Philip A Chou , Scott C Forbes , Timothy M Moore
发明人： David A Howell , David Milstein , Kuansan Wang , Linda Criddle , Michael D Malueg , Philip A Chou , Scott C Forbes , Timothy M Moore
IPC分类号： H04L12/66
CPC分类号： H04L12/66
摘要： A method and system for collecting and communicating contextual information relating to a VoIP conversation is provided. Structured hierarchies are utilized for efficient communications of various amounts and types of contextual information relating to a VoIP conversation. Information identifying at least one structured hierarchy, which will be used to carry the contextual information, is transmitted during establishment of a conversation between two VoIP enhanced devices. The structured hierarchy is selected from a set of predefined and declared structured hierarchies. Subsequently transmitted contextual information exchanged between two VoIP enhanced devices is represented in accordance with the identified structural hierarchy. VoIP clients, network infrastructure, and various service providers can collect the contextual information based on the identified structured hierarchy, update the contextual information by adding, deleting and/or modifying the contextual data. The updated contextual information will be transmitted to other clients, network infrastructure, and service providers.
摘要翻译： 提供了一种用于收集和传送与VoIP对话相关的上下文信息的方法和系统。 结构化层次结构用于与VoIP对话相关的各种数量和类型的上下文信息的有效通信。 在两个VoIP增强设备之间的对话建立期间，发送识别用于携带上下文信息的至少一个结构化层次结构的信息。 从一组预定义和声明的结构化层次结构中选择结构化层次结构。 随后根据所识别的结构层次来表示在两个VoIP增强设备之间交换的传送的上下文信息。 VoIP客户端，网络基础设施和各种服务提供商可以基于所识别的结构化层次结构收集上下文信息，通过添加，删除和/或修改上下文数据来更新上下文信息。 更新的上下文信息将被传输到其他客户端，网络基础设施和服务提供商。
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公开(公告)号：US07747568B2
公开(公告)日：2010-06-29
申请号：US11400612
申请日：2006-04-07
申请人： David Howell , David Milstein , Kuansan Wang , Linda Criddle , Michael D Malueg , Scott Forbes , Gursharan Sidhu
发明人： David Howell , David Milstein , Kuansan Wang , Linda Criddle , Michael D Malueg , Scott Forbes , Gursharan Sidhu
CPC分类号： H04L29/06027 , H04L65/1069 , Y10S707/99933 , Y10S707/99934
摘要： A method and system for collecting contextual information in order to provide a requested service is provided. A service provider and a user may exchange a conversation and/or contextual information relating to a service over a communication channel. Based on the received user contextual information, the server may determine an appropriate source for obtaining more information relating to the requested service from the user. The server contacts the appropriate source and obtains information from it. Additionally, the server identifies the user interfaces for collecting more information relating to the requested service from the user. The server may transmit a set of contextual information, such as embedded instructions for invoking the user interfaces on a user's device, over the communication channel. While the user interacts with the user interfaces, new user's contextual information may be obtained by the server.
摘要翻译： 提供了一种用于收集上下文信息以提供所请求的服务的方法和系统。 服务提供商和用户可以通过通信信道交换与服务相关的会话和/或上下文信息。 基于接收到的用户上下文信息，服务器可以确定用于从用户获得与所请求的服务有关的更多信息的适当源。 服务器联系相应的源并从中获取信息。 此外，服务器识别用于从用户收集与所请求的服务有关的更多信息的用户界面。 服务器可以通过通信信道发送一组上下文信息，诸如用于在用户设备上调用用户界面的嵌入式指令。 当用户与用户界面交互时，服务器可以获得新用户的上下文信息。
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公开(公告)号：US08818344B2
公开(公告)日：2014-08-26
申请号：US11599647
申请日：2006-11-14
申请人： Scott C Forbes , Linda Criddle , David Milstein , Lon-Chan Chu , Kuansan Wang , Michael D Malueg
发明人： Scott C Forbes , Linda Criddle , David Milstein , Lon-Chan Chu , Kuansan Wang , Michael D Malueg
CPC分类号： H04M3/42042 , H04L9/32 , H04L9/321 , H04M3/42034 , H04M3/436 , H04M2242/30 , H04W4/02 , H04W12/06 , H04W64/00 , H04W76/10
摘要： A method and system for collecting and verifying the location information of a calling party and a device of the calling party is provided. More specifically, a method and system is provided for determining whether the identity of the calling party can be confirmed, via evaluating location information, with an acceptable degree of certainty. The location information may be provided by the calling party or obtained from various sources over a digital communication channel. Some of the provided location information which can be accidentally or intentionally altered is identified and evaluated to determine its accuracy as part of the verification process of the caller's identity.
摘要翻译： 提供了一种用于收集和验证主叫方和主叫方的设备的位置信息的方法和系统。 更具体地，提供了一种方法和系统，用于通过以可接受的确定程度评估位置信息来确定主叫方的身份是否可以被确认。 位置信息可以由呼叫方提供或者通过数字通信信道从各种来源获得。 识别和评估可能意外或故意改变的一些提供的位置信息以确定其作为呼叫者身份的验证过程的一部分的准确性。
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公开(公告)号：US08130679B2
公开(公告)日：2012-03-06
申请号：US11442187
申请日：2006-05-25
申请人： David Milstein , Kuansan Wang , Lon-Chan Chu , Michael D Malueg , Linda Criddle
发明人： David Milstein , Kuansan Wang , Lon-Chan Chu , Michael D Malueg , Linda Criddle
CPC分类号： G10L19/167
摘要： A method and system for processing received VoIP data packets based on preferences of a recipient client or capabilities of a recipient computing device is provided. Several users and/or service providers are allowed to specify rules instructing how to process contextual information upon receipt of the contextual information. More specifically, a recipient computing device may have contextual processing rules specified based on its individual need and capability. The contextual processing rules may indicate what application can be used on a certain type of contextual information. Based on the contextual processing rules, the contextual information may be stored in local storage of the recipient computing device or forwarded to another device. In this manner, each recipient computing device of the recipient client can process contextual information based on its need and capability.
摘要翻译： 提供了一种用于基于接收方客户端的偏好或接收方计算设备的能力来处理接收到的VoIP数据分组的方法和系统。 允许几个用户和/或服务提供者指定在接收到上下文信息时如何处理上下文信息的规则。 更具体地，接收者计算设备可以具有基于其个人需要和能力而指定的语境处理规则。 上下文处理规则可以指示什么应用可以用于某种类型的上下文信息。 基于上下文处理规则，上下文信息可以存储在接收方计算设备的本地存储器中，或转发给另一设备。 以这种方式，接收者客户端的每个接收者计算设备可以根据其需要和能力来处理上下文信息。
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公开(公告)号：US08050255B2
公开(公告)日：2011-11-01
申请号：US11432163
申请日：2006-05-10
IPC分类号： H04L12/66
CPC分类号： H04L65/1046 , H04L65/1069 , H04L65/80 , H04M3/42025 , H04M3/42382
摘要： A method and system for routing a call connection signal and corresponding contextual information to an appropriate destination is provided. A call center and at least one user may exchange signals, and/or contextual information during a call set-up phase. Relevant contextual information and other detailed information may be identified and collected from their corresponding sources. Based on the relevant contextual information and other detailed information, one or more appropriate routed destinations may be determined. In addition, contextual information may be tailored for each of the determined routed destinations. The call connection signal and the tailored contextual information are routed to each routed destination. In this manner, necessary contextual information may be readily available for the routed destination at the time of the call connection and thus the routed destination can provide a faster service.
摘要翻译： 提供了一种用于将呼叫连接信号和对应的上下文信息路由到适当的目的地的方法和系统。 呼叫中心和至少一个用户可以在呼叫建立阶段期间交换信号和/或上下文信息。 相关的上下文信息和其他详细信息可以从其相应的来源被识别和收集。 基于相关的上下文信息和其他详细信息，可以确定一个或多个适当的路由目的地。 此外，可以为每个确定的路由目的地量身定制上下文信息。 呼叫连接信号和定制的上下文信息被路由到每个路由的目的地。 以这种方式，在呼叫连接时，必要的上下文信息可以容易地用于路由目的地，并且因此路由目的地可以提供更快的服务。
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公开(公告)号：US08135125B2
公开(公告)日：2012-03-13
申请号：US11431957
申请日：2006-05-10
IPC分类号： H04M5/00
CPC分类号： G06Q10/10 , G06Q30/0284 , H04M3/51 , H04M7/006
摘要： A system and method for collecting contextual information from several parties and generating an analyzed response to the contextual information is provided. Multiple sets of contextual information may be received from one or more clients. Relevant contextual information may be identified and pushed into a module which is configured to aggregate the relevant contextual information until it meets its threshold within a predetermined period. A set of events relating to the relevant contextual information may be generated to execute appropriate actions. The appropriate actions may include notifying a potential problem or an issue, providing a known solution, and so on. In this manner, contextual data from multiple parties can be analyzed to identify potential issues/problems that are frequently reported.
摘要翻译： 提供了一种用于从多方收集上下文信息并生成对上下文信息的分析响应的系统和方法。 可以从一个或多个客户端接收多组上下文信息。 可以识别相关的上下文信息并将其推送到模块中，该模块被配置为聚集相关的上下文信息，直到在预定时段内满足其阈值。 可以生成与相关上下文信息相关的一组事件以执行适当的动作。 适当的行动可能包括通知潜在的问题或问题，提供已知的解决方案等等。 以这种方式，可以分析来自多方的上下文数据，以识别经常报告的潜在问题/问题。
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